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134 Reviews of Clay Subaru - Service Center
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August 05, 2019
Wonderful service! Amanda was awesome! Great service - explained everything very well and gave me options to help me make an informed decision. She was extremely friendl Amanda was awesome! Great service - explained everything very well and gave me options to help me make an informed decision. She was extremely friendly. And, she was running all over the place taking care of business - a great employee!! More
by madmax
Employees Worked With
Amanda Fournier
July 20, 2019
Incredible Customer Service I found Amanda and Clay Subaru Service team to be extremely friendly and very customer focused. I am generally cautious when it comes to car service. I found Amanda and Clay Subaru Service team to be extremely friendly and very customer focused. I am generally cautious when it comes to car service. Oftentimes, it feels like I'm being up sold (recommended additional paid services that's not needed yet). In the case of Clay Subaru, it feels like the opposite. Amanda went out of her way to make sure that I was not wasting my time and money by answering many questions (and looking up information) over the phone before I decided to bring the car in. When I brought my car in, Amanda made sure I was well taken care of. I found the rest of the Clay staff to also work similarly. The service department at Clay Subaru was quite impressive. I will definitely be back. More
by kalenawang
Employees Worked With
Amanda Fournier
December 27, 2018
EXCELLENT SERVICE In November, during Thanksgiving week, my car needed a major repair. I needed the car for Thanksgiving day. Amanda Fournier (Service) and Joe Allai In November, during Thanksgiving week, my car needed a major repair. I needed the car for Thanksgiving day. Amanda Fournier (Service) and Joe Allain (Finance) were involved with the repair and the service agreement. Each of them made an exerted effort to meet my need. They could not have done more. Their performance was OUTSTANDING. Their concern for the customer was obvious. Due to their efforts, I had my car the night before Thanksgiving. On a scale of one to ten, they are one-hundred. Clay Subaru should be extremely proud of Amanda and Joe, and should keep them in its employ for years to come. More
by bigragu
Employees Worked With
Other Employees :
Joseph Allain, Robert Montpelier, Fitzroy Black, Amanda Fournier
December 11, 2018
Wonderful experience The employees at Clay Subaru are very friendly and helpful. I have purchased 5 vehicles from the dealership and the salespeople were very friendly and The employees at Clay Subaru are very friendly and helpful. I have purchased 5 vehicles from the dealership and the salespeople were very friendly and took their time to explain the different vehicles to me. They were very knowledgeable about the product. I bring all my vehicles in for repairs and the service staff is very prominent in get me out at a timely fashion. More
by Lucymm
Employees Worked With
Other Employees :
Joseph Allain, Patrick Francillon, John Malloch, Robert Montpelier
May 19, 2018
Excellent Customer Service I had a sudden problem with my car, and Subaru took me in first thing in the morning. I was so grateful that they could fit me in with such short not I had a sudden problem with my car, and Subaru took me in first thing in the morning. I was so grateful that they could fit me in with such short notice. Edwin Hernandez assisted me, and was extremely helpful. He was able to secure me a loaner car as well, and that was awesome! Overall, a great experience. More
by REDAQUADEB
Verified CustomerEmployees Worked With
May 13, 2018
18K check up Service took 1 Hr and everyone was friendly and prompt. WiFi and coffee water and cookies available. I go to Clay Subaru for all service. Service took 1 Hr and everyone was friendly and prompt. WiFi and coffee water and cookies available. I go to Clay Subaru for all service. More
by AMSUSI4
Employees Worked With
Robert Montpelier
May 11, 2018
Service Advisor served me well While in for the last of my prepaid service appointments, Service Advisor Robert Montpelier observed that the next would more expensive and suggested While in for the last of my prepaid service appointments, Service Advisor Robert Montpelier observed that the next would more expensive and suggested I could save money by paying for the present service and use the remaining prepaid service for my next visit. Thanks for keeping an eye out for me. More
by STEVENMATFIS
Employees Worked With
Robert Montpelier
May 10, 2018
Rear hatch door release button broke My 2011 Tribeca has 140k miles on it, I typically get my oil changed elsewhere as well as any normal repairs. My rear hatch button became unresponsive My 2011 Tribeca has 140k miles on it, I typically get my oil changed elsewhere as well as any normal repairs. My rear hatch button became unresponsive a few weeks back and this seemed like a fairly straightforward issue, but not so. It’s a 1.5 hr + repair to the tune of $350+. I diagnosed the issue in advance AND pre-ordered the part so it would be on sight for the scheduled repair. 30 min into the appointment the service rep tells me there will be a $120 diagnostic fee, as they can’t confirm the issue so just run a diagnostic. But don’t worry it’ll be ferried to my bill if so the repair with them. Comes back out 15 min later (we are now at 45 min, simply to confirm the rear hatch doesn’t open) to let me know I have an exhaust issue. I know about this, as I have 3 check engine lights on currently, no I don’t want assistance I’ve got a guy that only does exhaust work and he does it cheap and fast and it’s a failed catalytic converters that I’m putting off repairing. 45 min after that I get my bill - broken button, $372, $250+ was the labor (remember it took 45 min + to confirm my hypothesis that the button in fact DID stop working.) so all in all about what I get at every appointment. I got my car repaired as requested but left feeling just a little bit like they ripped me off with longer than necessary diagnostics for a relatively straightforward issue. More
by Happyisme85
Employees Worked With
Robert Montpelier
May 10, 2018
Quick and efficient I was in for a free service and oil change on my new Outback. I also got some warranty updates on the Starlink. All accomplished on time and with no p I was in for a free service and oil change on my new Outback. I also got some warranty updates on the Starlink. All accomplished on time and with no problem. More
by none
Employees Worked With
Robert Montpelier
May 10, 2018
awful Went in for an oil change. Took 2 hours for work, and I had an appointment. 2 hours for an oil change is ridiculous. Never again. I will find another Went in for an oil change. Took 2 hours for work, and I had an appointment. 2 hours for an oil change is ridiculous. Never again. I will find another Subaru dealer. More
by dstas17
Employees Worked With
Don't remember
