Clay Subaru - Service Center

Service Rip Off My wife just had an oil change and had new plugs and points....$175 labor for the oil change and $350 labor for the plugs ....OMG what rip offs...we w My wife just had an oil change and had new plugs and points....$175 labor for the oil change and $350 labor for the plugs ....OMG what rip offs...we will never go back for service or for new cars...too bad we have always purchased cars from them....but because of there incredible greed are now going elsewhere. All of the emplyees are very nice and pleasant...while they are ripping you off. More

Fast, quick, out the door, no frills Nothing special about this dealership. Went in for a 7500 mile checkup and inspection and they got me in and out in a few hours (I left it there, they Nothing special about this dealership. Went in for a 7500 mile checkup and inspection and they got me in and out in a few hours (I left it there, they could've done it sooner). Nothing special really, weren't exceptionally nice, just an easy drop off and pick up. Could do with a little more friendliness and making their customers feel welcome, but no specific complaints. More

Went to have mud guard repaired and paid in advance for "special order parts." Was led to believe this was entire charge for repair. When I returned later, was given another bill for labor. When I question "special order parts." Was led to believe this was entire charge for repair. When I returned later, was given another bill for labor. When I questioned the new charge,I was screamed at by service manager,verbally bullied. He is definitely not customer friendly in my view as I saw him do the same thing to another customer. More

I have been going to Clay Subaru for over three years and have never taken the time to tell them what a great job they do. Richard the Service Manager and John Malloch the Service Advisor always greets me an have never taken the time to tell them what a great job they do. Richard the Service Manager and John Malloch the Service Advisor always greets me an upbeat attitude. They take me on time and then shuttle me to work. They call me when the car is ready and let me know if they have found anything unusual that I should be aware of. In a day were service is long gone and everything goes to voice mail; these guys give you a double dose of excellent service. Respectful, honest, great integrity. Never once have I felt I overpaid for any work. I have owned many cars over the years but never have I experienced service like Clay Subaru offers. When it is time to buy a new car I will get it from Clay because the service department is so fantastic. More

I brought my car in for service 9/19/2011 and left completely dissatisfied. My service engine light was on and I needed an oil change, I had been bringing my car there for over a year for oil changes completely dissatisfied. My service engine light was on and I needed an oil change, I had been bringing my car there for over a year for oil changes so I thought I would have them diagnose it and more then likely service it. The total for an oxygen sensor and oil change was $ 476.03 which to tell you the truth sounded awfully high. Does it take over 2 hours to change an oxygen sensor? I don't think so. I had someone go over the charges with me before I left. I turned out of there and within a few minutes noticed that my steering wheel had been torn up on the lower left portion. I turned back and went back figuring if I'm going to pay 476.03 they should be able to fix my car without tearing up my steering wheel. I showed it to the service manager who promptly felt it and told me it felt like it wasn't "fresh"??? I honestly know for a fact that wasn't there when I dropped the car off, and truly I wouldn't have gone back to be confrontational. He than said "There's no was I'm putting a new steering wheel on" It's funny the bottom of the invoice says "If you are not completely satisfied call me" What a crock! Don't go here, and I'm certainly voting for the "right to repair" next time around. This dealership is not different than all the other bad ones!! Don't go here! And I'm for real and will tell anyone my story and show them the tears More

I brought my '07 Impreza wagon here for a check engine light. I spoke with the service dept. manager over the phone before stopping by. When I got there, he was pretty accommodating of the numerous ques light. I spoke with the service dept. manager over the phone before stopping by. When I got there, he was pretty accommodating of the numerous questions I asked and very professional. He agreed to have a technician come out and speak to me when I requested. The performed work that was under warranty and the problem has not resurfaced since then (two months ago) -- additionally the work was done very quickly (about an hour to diagnose and replace the catalytic converter). They also told me that there was a problem with the valve-timing, which I researched online and found is a common problem with this model, but I did not feel comfortable enough with these people to spend $600 fixing something I can't see with my own eyes. In the two months since, whatever it was with the valve-timing hasn't set off any check engine lights. Overall I would give the service department here an "A". It's strange because I used to work at a Toyota dealership, where the service department was pretty grimey, run-down and unpleasant to look at, but the service team was full of really top-notch people who did excellent work. It's difficult to fork over money for some service that you can't see in front of you or immediately judge the quality of with your eyeballs. I highly recommend Prime dealerships if you are considering a non-Subaru vehicle, by the way. I had a first hand behind-the-scenes glimpse of their operation as a salesperson and can vouch for the fact that they won't screw you (I no longer work for them or for any dealership). More