Clay Subaru - Service Center

Slow service Even with an appointment an oil change and filter and State inspection was over 2 hours while waiting for car. when asked why oh we forgot about it an Even with an appointment an oil change and filter and State inspection was over 2 hours while waiting for car. when asked why oh we forgot about it and then they gave the paper work for someone else's car on check out. More

Communication needs improving Came in fix electrical problems in the dash board causing warning lights to go on. Job was done to solve the problem and hopefully the electrical pro Came in fix electrical problems in the dash board causing warning lights to go on. Job was done to solve the problem and hopefully the electrical problems won't haunt me. People were friendly but I'm still sour that the person that came out to install the after-purchase remote starter. That work looked bad, after he put it in and he trashed the front seat and left it. Showed up in a rusted, wreaked Kia SUV looked like he just took a big bong hit. I knew there was going to be trouble and there was. Clay needs to really understand who they are sending out to customers. The work was bad and the repairs left it in the shop 5 days having to call installers to come in twice to get the job done.. Thankfully they did give me a loaner and one day of that was a snow storm. The last thing is getting information. Had a call to Service manager not returned and when I picked up the car on Saturday I couldn't find anyone who knew exactly what was done to fix it or why. .I did get calls by Bob at the end of the day but that was to late to make accommodations with my employer to be able to come get the car. It's not good to not call customers back More

Tire pressure This is the dealership I bought my suburu legacy 2.5 and I thoroughly trust to bring my suburu although warranty has just about expired This is the dealership I bought my suburu legacy 2.5 and I thoroughly trust to bring my suburu although warranty has just about expired More

Airbag warranty Fixed the warranty problem in short order. Left the "Airbag warning light" on. Would turn the light off for a $130 "diagnostic fee" Probably just a Fixed the warranty problem in short order. Left the "Airbag warning light" on. Would turn the light off for a $130 "diagnostic fee" Probably just a Subaru thing. Greedy More

custormer service is excellent and they keep it very clean Rachel is always pleasant and has a smile. She is gracious to every customer who comes in contact with her. Stewart assisted me throughout my car ser Rachel is always pleasant and has a smile. She is gracious to every customer who comes in contact with her. Stewart assisted me throughout my car service visit. He's always polite and professional. John is awesome. Just talking with him over the phone, he's upbeat, very knowledgeable about the car services. I feel he knows the clients personally, and I feel that's because of his personality. More

Perfection as always This was the first service on my second Subaru - both from Clay. I've been going back since 2012 because I feel assured that the work is done, done p This was the first service on my second Subaru - both from Clay. I've been going back since 2012 because I feel assured that the work is done, done properly, and carefully. More

Service and Repairs The scheduled maintenance and the additional repair work were thoroughly and correctly completed on the date specified. Service personnel identified t The scheduled maintenance and the additional repair work were thoroughly and correctly completed on the date specified. Service personnel identified the problem, obtained the proper replacement parts, and corrected it. More

Satisfied with the Service Department I have always been satisfied with the service that I have received at Clay Subaru. John Malloch is great to work with. He is friendly and always pro I have always been satisfied with the service that I have received at Clay Subaru. John Malloch is great to work with. He is friendly and always professional in his interactions with his customers. I have confidence when I bring my Forester to this location for service. More

Great efficient service My car was finished 15 minutes early! Too bad the employees aren’t welcome to the cookies. Love the water and coffee. Wished I femembered the ex My car was finished 15 minutes early! Too bad the employees aren’t welcome to the cookies. Love the water and coffee. Wished I femembered the exact problem with the Bluetooth. More

Fixed right the first time on time. I brought my Outback in for a recall and routine service. Getting a convenient early appointment was easy and I also had an issue I wanted checked I brought my Outback in for a recall and routine service. Getting a convenient early appointment was easy and I also had an issue I wanted checked out Robert, the service consultant, was attentive and assured me I'd be contacted with a diagnosis. I knew the car would need to be there for a couple of hours and the staff provided me with a quick ride home. The call came as promised followed by another call to let me know repairs were completed, ahead of schedule and cost, It's great that Clay Subaru has service discount coupons readily available on line and they are gladly accepted. Excellent visit and communication. My almost 9 year old Outback now performs just like it should. More