Clay Subaru

I read all the bad reviews for this place..geeze maybe I should not have bought there, but when I went to Subuaru in Norwood I already knew what car I wanted, went and picked out the car for the salesman an should not have bought there, but when I went to Subuaru in Norwood I already knew what car I wanted, went and picked out the car for the salesman and took it for a ride. The price was no problem and got 100K warranty for car. Bought a 2005 Subaru Forester LL Bean Edition with huge roof and leather. Still own it and bring it in for service there for specific things that my neighborhood guy cant do. More

Went in to trade my domestic car for a new 2009 Impreza Wrx. Seen I really wanted a new Wrx, I seemed too eager and that was the end of my chances of getting a good price (my fault really...). The sales Wrx. Seen I really wanted a new Wrx, I seemed too eager and that was the end of my chances of getting a good price (my fault really...). The salesman, Joe C., was a quite likeable guy, even though I had in mind that he was a bit on the sleazy side. Problems started right after the purchase and there were several of them: - they failed to call me to follow up to see if I was satisfied of my purchase and later on said they actually tried calling me, which was completely false. - because I had to take my car rather in a hurry and had not time to had the state inspection sticker done, the salesman told me they would simply mail me a check for $29 to reimburse me of that expense. It took me at least 10 or more phone calls before they finally did it. It took some 2 months for them to do this. - when I purchased my new Wrx, I had them install a gps based theft recovery system. In order for its premium features to be activated, the dealership had to send the theft recovery sys. company an email providing them with my info and my car's info. Needless to say that it took almost 2 months for that to happen. And it happened only because I had to call them many more times before someone actually sent that darn email. - while these problems (the failure to reimburse the state sticker cost and them not sending the email to activate my theft recovery system's premium features) were still not satisfactorily solved by the dealership, I was called by their cust. service manager (I don't remember his name now...) and quite rudely being asked why I had filled out a Subaru survey complaining about these issues... All in all, while I would give them a passing grade while purchasing a car with them, I must admit that if they after sale service is what it is, they should be in business. I will NOT buy any car from them again and I suggest no one does. More

They are a bunch of crooks. STAY AWAY FROM THIS DEALERSHIP. I bought a new STi and paid an additional $600 for the bluetooth connectivity. Well, they installed an aftermarket bluetooth that was j DEALERSHIP. I bought a new STi and paid an additional $600 for the bluetooth connectivity. Well, they installed an aftermarket bluetooth that was junk rather than the Subaru official OEM bluetooth. After numerous telephone calls to the dealer, they eventually "manned up" and admitted that they installed an aftermarket bluetooth. They eventually agreed to swap it out with the factory bluetooth, but the salesman said that they didn't have to make the swap because the paperwork didn't specify what kind of bluetooth they had to install!!! He then told me that the aftermarket bluetooth was more expensive. So of course, if it was more expensive, I asked for a refund on the difference. He told me that they lost enough money on this car. They also installed the front license plate crooked, and the fix required an extra hole in my front bumper. They were also extremely rude. This is what you get when you spend $42,000 for a new car. This is the worst dealership I have ever been to, and I buy new cars every 3-4 years. If they were the last dealership on earth, I'd rather bike to work than buy anything from them. More

back in may of 2008 my wife and were looking for a new vehicle. we live about 1 mile from planet subaru, but we took the ride out to norwood to clay subaru, the sales people we delt with were awesome, the vehicle. we live about 1 mile from planet subaru, but we took the ride out to norwood to clay subaru, the sales people we delt with were awesome, they knew everything about the vehicle and answered all quiestions we had. we ended up buying a 2009 subaru forester from clay. i strongly recommend going to that dealership. since buying the vehicle i have had it in there for maint., the service department there is very friedly and the service was the best. More

This dealership was the worst! We went here to buy a 2009 forester. We had such an awful experience. They took us for a test drive and then sat us down to talk about prices. We told them we were not 2009 forester. We had such an awful experience. They took us for a test drive and then sat us down to talk about prices. We told them we were not going to buy that day, but it was like they were not listening. I had quotes from other dealers and had a good idea of what I could get the car for. They asked what I wanted for my trade-in and I asked for $1000 more than it was worth. They came back and said they could do it without even seeing my car. They were not willing to negotiate on the sticker price of the new car. When I told them I had lower estimates they started to wheel and deal with the finance options and offer lower monthly payments. They were not at all specific about what they were doing other than the final cost to me. They wanted a deposit without seeing my car or running a credit check. It was all so sketchy. Once we said we needed time to think the pressure started. Finally, I had enough and we left while they followed us out. This was such a stressful environment to but a car! DON'T GO HERE!!! More

Went in with my father to look at a used Camry. Took the car out for a drive, came back, and went inside to negotiate a price. I asked the sales person what they were willing to sell the car for, he said, car out for a drive, came back, and went inside to negotiate a price. I asked the sales person what they were willing to sell the car for, he said, "Just give me an offer, and I'll give it to my sales manager, and we'll go from there." I said ok, how about $7500. I knew very well that I was not gonna buy the car for that price, and that they were not going to sell it for that price. But I figured, here's a number, and we'll negotiate. I had absolutely no problem spending up to $9500 on the car (they were asking $10,900). He took the price to his sales manager, who looks at us and with a fairly loud voice says, "What?! Get the xxxx out of my dealership! Thats an insult." So my father and I got up, I politely asked the manager, "Do you guys not negotiate on prices at all." and he responds, "No! in my 15 years I've never had to negotiate a price with someone. Now just get out, that's an insult." If that's the way they treat customers who want to buy a car, I can't even imagine what service is like. The sales manager (Mike Q) was the most disrespectful person I have ever met. I will never set foot in that dealership again, even if they were giving away cars. I am shocked at how pathetic he is, and how he can expect to sell cars that way. If you wanted to be treated with respect, stay away from this dealership. More