Clay Subaru

It was time to upgrade to a new car. When dealing with It was time to upgrade to a new car. When dealing with a car dealership, it’s important to keep things simple. Otherwise they mix the new car’s pri It was time to upgrade to a new car. When dealing with a car dealership, it’s important to keep things simple. Otherwise they mix the new car’s price with the old car’s trade-in and with the loan/lease terms so that you have no idea how much the car really cost. So I sold my old car on eBay for a very good price, then went shopping for the new one. The next important thing is to know the pricing, so you know what you’re talking about. You start by deciding exactly what car you want. I spent $14.00 buying the new car’s pricing report from Consumers Report. The report indicates (amongst other things) the rock bottom price. So I sent a short email to all my neighborhood (radius of 50-75 miles) Subaru dealers indicating I’m shopping for this specific model and that I’m offering the CR rock-bottom price. The only straightforward and business-like response came from Clay Subaru’s Gary Walker. He responded with a slightly higher price quote saying that it was the best he could do. Moreover, Gary expressed a very welcome sales philosophy, and I quote: [Gary said] With similar discounts on all available inventories, we'd like to make it easy. So you don't have to go back and forth from dealer to dealer I'd like to offer you my one-stop shop Philosophy of getting a new Subaru . Our fees are straight forward: 6.25% State Tax, $349 Documentation Fee, $29 Inspection Sticker, $125 New Plates or $100 Transferred Plates. [End Quote] For this friendly sales attitude, Gary and the Clay Subaru dealership merit a solid 5-star rating from me. More

Bought a 2011 Limited Forester. We feel we got a good deal. Norman, Patrick, and Peter were extremely helpful. They did not put any pressure on us and went out of their way to get a different vehicle at deal. Norman, Patrick, and Peter were extremely helpful. They did not put any pressure on us and went out of their way to get a different vehicle at the same price. The transaction with Joe, in finance, was smooth. we were in and out with the new car in less than 3 hours. More

I brought my car in for service 9/19/2011 and left completely dissatisfied. My service engine light was on and I needed an oil change, I had been bringing my car there for over a year for oil changes completely dissatisfied. My service engine light was on and I needed an oil change, I had been bringing my car there for over a year for oil changes so I thought I would have them diagnose it and more then likely service it. The total for an oxygen sensor and oil change was $ 476.03 which to tell you the truth sounded awfully high. Does it take over 2 hours to change an oxygen sensor? I don't think so. I had someone go over the charges with me before I left. I turned out of there and within a few minutes noticed that my steering wheel had been torn up on the lower left portion. I turned back and went back figuring if I'm going to pay 476.03 they should be able to fix my car without tearing up my steering wheel. I showed it to the service manager who promptly felt it and told me it felt like it wasn't "fresh"??? I honestly know for a fact that wasn't there when I dropped the car off, and truly I wouldn't have gone back to be confrontational. He than said "There's no was I'm putting a new steering wheel on" It's funny the bottom of the invoice says "If you are not completely satisfied call me" What a crock! Don't go here, and I'm certainly voting for the "right to repair" next time around. This dealership is not different than all the other bad ones!! Don't go here! And I'm for real and will tell anyone my story and show them the tears More

I would never buy a car from this place. We were quoted a payment on a car a week before my girl friend and I showed up to make the purchase. The person that quoted the price was the sales manager who I spok payment on a car a week before my girl friend and I showed up to make the purchase. The person that quoted the price was the sales manager who I spoke with over the tephone with and agreed on a payment which was $310 but could not remember the number only that we did speak over the phone,great job Mr Patrick Francillon,second response was perhaps I made a mistake. This was a $50 dollar a month mistake. When trying to reason with him he was rude and unprofessional. Ended up trading out of the Subaru into a different make but if this is how Subaru allows their dealers to treat customers, we have made a very wise desicion. It is a joke that on their website they claim customer service is very important to them!! More

I invested many hours researching Subaru models and dealerships before deciding that I wished to purchase a pre-owned Legacy Limited, 2009 or 2010. I visited a couple of highly rated local dealerships dealerships before deciding that I wished to purchase a pre-owned Legacy Limited, 2009 or 2010. I visited a couple of highly rated local dealerships who did not have the particular vehicle I wanted and although they said that they would check with other dealerships and work with me, they did not(in particular Quirk Subaru in Braintree who wasted my time). I initially disregarded Clay Subaru in Norwood because of unfavorable reviews that I had read on this site but happened to be passing by it a week ago Sunday and decided to stop by. I had the very good fortune to meet Bruce Ingram. His knowledge, patience and personal touch went a long way toward convincing me to work with this dealership. He did a great job comparing/contrasting the various pre-owned models that they had in inventory. He answered questions thoughtfully and I never felt that he was fast-talking through any questions that I had. Phone calls and questons were responded to promptly and professionally. I purchased a car which was ready as scheduled. Management personnel with whom I engaged, were professional. I had the very clear sense, which began with Bruce, that this dealership was serious about upgrading its rating. I am very satisfied with the transaction and would recommend this dealer. Do ask for Bruce Ingram. More

This dealership was absolutely the worst! I had such an awful experience trying to buy a car from them. I was trying to buy a 2010 or 2011 Outback. So I received quotes from different dealerships. Their pr awful experience trying to buy a car from them. I was trying to buy a 2010 or 2011 Outback. So I received quotes from different dealerships. Their price was the highest at the first place. But they are the closest. They said they could talk about the price and somehow cheated me into it. After the test drive, they didn't want to negotiate the price at all. The price of their 2010 is even higher than 2011 when compared with all other dealership! I have wasted a lot of my weekend time for awful experience. So stay away from them! Especially for those who live close, it's worth driving to any other dealership. More

I brought my '07 Impreza wagon here for a check engine light. I spoke with the service dept. manager over the phone before stopping by. When I got there, he was pretty accommodating of the numerous ques light. I spoke with the service dept. manager over the phone before stopping by. When I got there, he was pretty accommodating of the numerous questions I asked and very professional. He agreed to have a technician come out and speak to me when I requested. The performed work that was under warranty and the problem has not resurfaced since then (two months ago) -- additionally the work was done very quickly (about an hour to diagnose and replace the catalytic converter). They also told me that there was a problem with the valve-timing, which I researched online and found is a common problem with this model, but I did not feel comfortable enough with these people to spend $600 fixing something I can't see with my own eyes. In the two months since, whatever it was with the valve-timing hasn't set off any check engine lights. Overall I would give the service department here an "A". It's strange because I used to work at a Toyota dealership, where the service department was pretty grimey, run-down and unpleasant to look at, but the service team was full of really top-notch people who did excellent work. It's difficult to fork over money for some service that you can't see in front of you or immediately judge the quality of with your eyeballs. I highly recommend Prime dealerships if you are considering a non-Subaru vehicle, by the way. I had a first hand behind-the-scenes glimpse of their operation as a salesperson and can vouch for the fact that they won't screw you (I no longer work for them or for any dealership). More

We purchased a new 09 outback in April 09 thru Joe Mancuso for my wife. He was honest, and straight forward. This month when I went to buy a a 2010 Forester for myself I also dealt with Joe. I test Mancuso for my wife. He was honest, and straight forward. This month when I went to buy a a 2010 Forester for myself I also dealt with Joe. I test drove a 2010 Forester Limited and a 2010 Forester Limited XT. I loved how both of them handled, and really like the look of the XT. I decided the bottom line price they'd give me with the accessories I wanted would determine which one I purchased. Unfortunately, at that point the sales-manager got involved- He was, in my opinion, so uncooperative before we even started that he blew the deal. I ended up purchasing a 2010 Forester XT, which is a cheaper model, at a different dealer. I really like and trust Joe, and hope to be able to purchase Subaru's ( used )for my son and daughter with-in the next 15 months or so thru Joe, however, I pray I won't have to deal with that particular sales-manager. I liked Clay Subaru, Things were ready when promised ( our 09 Outback), they were friendly, and knowledgeable ( except for the one individual) and I would of preferred to have bought my 2010 Forester from them. Philip.Anastasia@gmail More

I leased a 2010 Subaru Outback, had a fast, smooth transaction with Mike Shtalman (the Russian guy as he was called by an earlier reviewer). Mike looks to be a very knowledgeable, patient, and friendl transaction with Mike Shtalman (the Russian guy as he was called by an earlier reviewer). Mike looks to be a very knowledgeable, patient, and friendly guy. He doesn't mislead and doesn't insult buyer's intelligence. The car wasn't available right away as it was just the start for this model, but I got regular updates from Mike until the car arrived. The finance manager (don't recall his name)wasn't all that good (he tried to sell us gap insurance which was included in the lease for free, but apologized when I pointed that out to him). I noticed there is a new finance guy when I brought the car for the service. All in all, a very good transaction. More

My experience at this dealership was terrible. My wife and I were looking for a new Outback so we decided to go to this dealership because it was the closest Subaru dealership to our house. We took a test and I were looking for a new Outback so we decided to go to this dealership because it was the closest Subaru dealership to our house. We took a test drive but weren't sure if we actually wanted to ink a deal that day. The salesperson was pretty pushy after the test drive so we sat down at the table to discuss next steps. We threw around some numbers but he agreeded to show me the invoice that showed the dealership paid $200 less than sticker. I figured it was a bogus invoice. I made an offer well below invoice knowing that the dealership got a $700 rebate from Subaru for each car they sold. He went to his sales manager and came back and offered to split the difference. I agreed and we shook hands. He said he just needed to know about our trade in and how much we were putting down so that his finance guy could get the paperwork started. I told him that we didn't have a trade in and we were putting 40% down in cash. It took him 10 mins to come to tell us that the sales manager vetoed the deal and we needed to pay full sticker. I left in disgust. I wasn't sure if the sales guy was incompenent or the sales manager was shady. Given the lack of trade in I am guessing they figured they couldn't rip me off on the deal to make the transaction profitable enough. The salesperson called me 30mins later to say he could do the deal at the price we agreed on. Needless to say I didn't return the call. More