Clay Subaru

We have shopped for cars at many dealerships - struck deals at some and walked out of others. However, in none of them have we received as bad a treatment as in Clay Subaru! A dealership may beat a compe deals at some and walked out of others. However, in none of them have we received as bad a treatment as in Clay Subaru! A dealership may beat a competitor's price or not. Whatever they choose to do, they cannot treat their customers with utter disrespect. That is exactly what happened at Clay Subaru! It was our misfortune to be stuck with an extremely rude salesperson named Chris. While we had better offers for a 2013 outback from other dealerships, the color of the vehicle here appealed to us and hence we went in for a test drive. However, right from the moment Chris heard our offer (which was based upon other competing offers), his rudeness knew no bounds. He walked out right in the middle of our conversation for the reason that we hadn't brought the competing offers as e-mail printouts! He would repeatedly interrupt our conversation and behave as if he is paying us to buy the car when it was the other way around! It was a hellish experience that day! There are several good Subaru dealerships in the Mass/RI area that treat their customers well and are also competitive in pricing - so, please avoid Clay Subaru at all costs! More

I can't believe this so called manager is even employed. I was going to write a long, drawn out reason for my dissatisfaction but just read the other reviews about him and you will see why I am so upset as I was going to write a long, drawn out reason for my dissatisfaction but just read the other reviews about him and you will see why I am so upset as well. He swore at me, treated me like a nuisance, and was the most unprofessional person I have ever dealt with. STAY AWAY FROM CLAY! More

I am very surprised to see how many people had a good experience here. Maybe they just didn't deal with the person that I dealt with. I feel bad because the salesperson was very kind & did a good job. I experience here. Maybe they just didn't deal with the person that I dealt with. I feel bad because the salesperson was very kind & did a good job. I had made an offer to purchase the vehicle the next day at a price that both myself & the salesperson felt was fair ($500 over invoice). I asked that I could just leave a deposit & come back the next day to do paperwork as I had to pick up my children from school. When the salesman approached the sales manager to present my offer he yelled at the salesman & started swearing at him because he "interrupted his conversation about the Miami Heat". He then came over & rudely introduced himself as Patrick. He told me that "Only "strokers" leave deposits & I'm not just going to give you a number to go shop with!" He yelled at me "People like you do this all the time!". I was offended & asked him for my car keys to the vehicle I was going to trade in & then he said "Take your keys back & get out of MY dealership!". I was so offended I drove all the way to Quincy the next day & actually got the car for under invoice at Quirk. They treated me fairly & I got a great price there. I just feel bad for the salesman & what they obviously have to put up with. I couldn't believe Patrick's tone of voice & obscenities he shouted across the showroom for even me to hear. I will never go back. More

My wife and I stopped into Clay Subaru late one Sunday afternoon to see the Forrester & Outback. William Krasinski met us, listened to our needs, gave us a tutorial & test drive, thoroughly answered all o afternoon to see the Forrester & Outback. William Krasinski met us, listened to our needs, gave us a tutorial & test drive, thoroughly answered all of our questions, and was completely mindful of our time; Every minute spent with William was beneficial and not a minute was wasted. I would definitely recommend Clay Subaru and William Krasinski. Thanks again Will. More

I came to Clay on my way to another dealership.(Honda). I had encountered such poor treatment at another Subaru dealership that I had begun the search for other options.I had pulled into Clay only to do a q had encountered such poor treatment at another Subaru dealership that I had begun the search for other options.I had pulled into Clay only to do a quick comparison of two models. My husband and I were addressed professionally and promptly by Jerry Cohen. I had done our research thoroughly and also have a history with a Subaru. We have no intention of letting our 1996 Outback go. Mr.Cohen addressed every single mechanical and design question we had. He did a fantastic job comparing every model type and option package with us. We test drove two vastly different models, and this from a salesman I had told that "we were only eliminating certain models,we don't want to waste your time today." We admired 4 cylinders then 6. I felt I was in my element and really appreciated that. We examined roof racks and cargo space. He discussed maintenance schedules and understood how well I stay on top of that. Joey in the finance dept.offered congrats and asked if we completely satisfied. I always want a better price for every thing and told him so. We did get the best rate and now have another credit union offering the same rate but a longer term. I had scheduled delivery a few days after purchase. My car was detailed perfectly and Mr. Cohen went over every aspect of the car with me. Thank you for such a positive experience. More

We have had two excellent experiences with Clay Subaru. The first was 8 years ago, when we bought our Outback, and the second was earlier this month when we bought a new Impreza. Jerry Cohen was the salesm The first was 8 years ago, when we bought our Outback, and the second was earlier this month when we bought a new Impreza. Jerry Cohen was the salesman for the Impreza, and he was friendly and well informed. More

My wife and I just purchased a new Subaru Outback from Clay Subaru. We cannot emphasize enough what a relaxed experience it was, primarily due to a most friendly and knowledgeable salesman, Jerry Cohen. Clay Subaru. We cannot emphasize enough what a relaxed experience it was, primarily due to a most friendly and knowledgeable salesman, Jerry Cohen. Based on other DealerRater reviews for Jerry, we called Clay and requested to meet with him. Although it was his day off, Jerry came in and spent the better part of the afternoon with us. We never felt that we were dealing with a “car salesman” - he was more like a personal guide, reviewing Outback features and answering our many questions (this was our first Subaru purchase). After an extensive test drive, we walked through their lot and found a model with features and a color we wanted. When it came time to discuss pricing, he offered a deep discount off the MSRP as a starting point! After a few counter offers, we reached an agreed price (close to Edmunds TMV). Throughout the whole process, we never felt any pressure from Jerry to buy that day. Our Outback was prepped and ready by that evening. As further evidence of his commitment to us as valued customers, Jerry waited for us to pick it up (remember – this was his day off). Even though the Dealership had closed, he went over the car with us again to ensure we understood all the essentials. If you’re in the market for a Subaru, we cannot overstate that Jerry is the sales person you want to seek out! We also want to thank the manager, Patrick, and finance consultant, Joey, for their hassle-free assistance in this transaction. More

I came into Clay Subaru after visiting a few other dealerships and was expecting the same old "what do I have to do to get you in this car today" that I had been getting, but my salesperson Robert Joh dealerships and was expecting the same old "what do I have to do to get you in this car today" that I had been getting, but my salesperson Robert Johnson only focused on what my perfect car should be and after explaining everything to him that I needed he showed me my new Impreza! I am very impressed with my new car but more with my salesperson and everyone else at Clay. I felt welcome without being hounded and was treated with patience and respect. More

fantastic experience, great salesman, very friendly and knowlegable, will definately purchase my next subaru from clay subaru in norwood mass. would highly recommend both the dealership and my salesman, je knowlegable, will definately purchase my next subaru from clay subaru in norwood mass. would highly recommend both the dealership and my salesman, jerry cohen More

With my lease coming to its end in May I visited the dealership this past week to talk about my options. I decided that I wanted to purchase my lease. While trying to figure out some numbers for month dealership this past week to talk about my options. I decided that I wanted to purchase my lease. While trying to figure out some numbers for monthly payments they took my spare keys to appraise my lease. I ended up leaving unsatisfied with the numbers they were giving me. After getting home that night I realized I did not get my spare keys back. I had to call THREE times and I was told it was my MY FAULT that I never asked for the keys back and oh they were not sure where my keys actually were. The next day I got a call stating they found my keys. I went back on Sunday hoping to talk to the finance dept and told a salesman about my keys and his response was oh your the girl with the keys, ya they have them and you will get them before you leave. After an hour and a half I went up the manager and asked if I could just have my keys so I could leave and come back another day. He immediatly got defensive and kept giving me his cocky attitude. I tried to explain I wanted my keys and he kept saying "ugh your not even listening to me you are just talking over me and I dont know where your keys are" After about 5 minutes of him ranting my boyfriend had to say something and he finally got up and led me to the salesman's desk where my keys were right in the draw!!! How can you keep my spare keys( about 100$ each key) hostage and tell me you know nothing when you knew right where they were? This place is nothing but a joke. If you can't talk to the manager at a dealership who can you talk to?? Patrick is so unprofessional and if you take a minute to look at the negative comments on this website you will realize most of them have his name labeled right on them. Stay far away from this dealership and the manager here! More