Clay Subaru

My purchase thru Clay Subaru was one of the best that I have experienced. Everyone that I dealt with was friendly and helpful. There was no arm twisting involved, and they worked very hard to get me the ca have experienced. Everyone that I dealt with was friendly and helpful. There was no arm twisting involved, and they worked very hard to get me the car that I wanted. My salesman was very knowledgeable about the car and spent a great deal of time going ovet the car and explaining how everything worked. That was very impressive to me, and definitly made transitioning to a new car easier and less confusing. I walked out of Planet Subaru, and after owning a few Quirk cars and experiencing their hard sell, I didn't even walk thru their doors. The extra drive to Norwood was well worth it! More

We were immediately greeted at the door and the positive experience started from there. Mr.Cohen led us through the entire process and was very accommodating. He was also very knowledgeable about the prod experience started from there. Mr.Cohen led us through the entire process and was very accommodating. He was also very knowledgeable about the product, the Subaru Outback. We ended up with a vehicle that we wanted at the price we wanted. We did not feel that he was trying to up sell us. Mr. Cohen was very helpful in coordinating the installation of our additional accessories and advised us on a couple of accessories to by in the future. We love our car so far and appreciate the courteous sales and customer service. Thank you. More

This is a very bad dealership and they often have prices listed online that are very different from what they list on the lot. If you are going to buy anything from them first go to their website print out listed online that are very different from what they list on the lot. If you are going to buy anything from them first go to their website print out some prices and then compare them to the prices on the car. Trust me you will see what I am saying I reported this to the BBB they did nothing. More

We have shopped for cars at many dealerships - struck deals at some and walked out of others. However, in none of them have we received as bad a treatment as in Clay Subaru! A dealership may beat a compe deals at some and walked out of others. However, in none of them have we received as bad a treatment as in Clay Subaru! A dealership may beat a competitor's price or not. Whatever they choose to do, they cannot treat their customers with utter disrespect. That is exactly what happened at Clay Subaru! It was our misfortune to be stuck with an extremely rude salesperson named Chris. While we had better offers for a 2013 outback from other dealerships, the color of the vehicle here appealed to us and hence we went in for a test drive. However, right from the moment Chris heard our offer (which was based upon other competing offers), his rudeness knew no bounds. He walked out right in the middle of our conversation for the reason that we hadn't brought the competing offers as e-mail printouts! He would repeatedly interrupt our conversation and behave as if he is paying us to buy the car when it was the other way around! It was a hellish experience that day! There are several good Subaru dealerships in the Mass/RI area that treat their customers well and are also competitive in pricing - so, please avoid Clay Subaru at all costs! More

I can't believe this so called manager is even employed. I was going to write a long, drawn out reason for my dissatisfaction but just read the other reviews about him and you will see why I am so upset as I was going to write a long, drawn out reason for my dissatisfaction but just read the other reviews about him and you will see why I am so upset as well. He swore at me, treated me like a nuisance, and was the most unprofessional person I have ever dealt with. STAY AWAY FROM CLAY! More

I am very surprised to see how many people had a good experience here. Maybe they just didn't deal with the person that I dealt with. I feel bad because the salesperson was very kind & did a good job. I experience here. Maybe they just didn't deal with the person that I dealt with. I feel bad because the salesperson was very kind & did a good job. I had made an offer to purchase the vehicle the next day at a price that both myself & the salesperson felt was fair ($500 over invoice). I asked that I could just leave a deposit & come back the next day to do paperwork as I had to pick up my children from school. When the salesman approached the sales manager to present my offer he yelled at the salesman & started swearing at him because he "interrupted his conversation about the Miami Heat". He then came over & rudely introduced himself as Patrick. He told me that "Only "strokers" leave deposits & I'm not just going to give you a number to go shop with!" He yelled at me "People like you do this all the time!". I was offended & asked him for my car keys to the vehicle I was going to trade in & then he said "Take your keys back & get out of MY dealership!". I was so offended I drove all the way to Quincy the next day & actually got the car for under invoice at Quirk. They treated me fairly & I got a great price there. I just feel bad for the salesman & what they obviously have to put up with. I couldn't believe Patrick's tone of voice & obscenities he shouted across the showroom for even me to hear. I will never go back. More

My wife and I stopped into Clay Subaru late one Sunday afternoon to see the Forrester & Outback. William Krasinski met us, listened to our needs, gave us a tutorial & test drive, thoroughly answered all o afternoon to see the Forrester & Outback. William Krasinski met us, listened to our needs, gave us a tutorial & test drive, thoroughly answered all of our questions, and was completely mindful of our time; Every minute spent with William was beneficial and not a minute was wasted. I would definitely recommend Clay Subaru and William Krasinski. Thanks again Will. More

I came to Clay on my way to another dealership.(Honda). I had encountered such poor treatment at another Subaru dealership that I had begun the search for other options.I had pulled into Clay only to do a q had encountered such poor treatment at another Subaru dealership that I had begun the search for other options.I had pulled into Clay only to do a quick comparison of two models. My husband and I were addressed professionally and promptly by Jerry Cohen. I had done our research thoroughly and also have a history with a Subaru. We have no intention of letting our 1996 Outback go. Mr.Cohen addressed every single mechanical and design question we had. He did a fantastic job comparing every model type and option package with us. We test drove two vastly different models, and this from a salesman I had told that "we were only eliminating certain models,we don't want to waste your time today." We admired 4 cylinders then 6. I felt I was in my element and really appreciated that. We examined roof racks and cargo space. He discussed maintenance schedules and understood how well I stay on top of that. Joey in the finance dept.offered congrats and asked if we completely satisfied. I always want a better price for every thing and told him so. We did get the best rate and now have another credit union offering the same rate but a longer term. I had scheduled delivery a few days after purchase. My car was detailed perfectly and Mr. Cohen went over every aspect of the car with me. Thank you for such a positive experience. More

We have had two excellent experiences with Clay Subaru. The first was 8 years ago, when we bought our Outback, and the second was earlier this month when we bought a new Impreza. Jerry Cohen was the salesm The first was 8 years ago, when we bought our Outback, and the second was earlier this month when we bought a new Impreza. Jerry Cohen was the salesman for the Impreza, and he was friendly and well informed. More

My wife and I just purchased a new Subaru Outback from Clay Subaru. We cannot emphasize enough what a relaxed experience it was, primarily due to a most friendly and knowledgeable salesman, Jerry Cohen. Clay Subaru. We cannot emphasize enough what a relaxed experience it was, primarily due to a most friendly and knowledgeable salesman, Jerry Cohen. Based on other DealerRater reviews for Jerry, we called Clay and requested to meet with him. Although it was his day off, Jerry came in and spent the better part of the afternoon with us. We never felt that we were dealing with a “car salesman” - he was more like a personal guide, reviewing Outback features and answering our many questions (this was our first Subaru purchase). After an extensive test drive, we walked through their lot and found a model with features and a color we wanted. When it came time to discuss pricing, he offered a deep discount off the MSRP as a starting point! After a few counter offers, we reached an agreed price (close to Edmunds TMV). Throughout the whole process, we never felt any pressure from Jerry to buy that day. Our Outback was prepped and ready by that evening. As further evidence of his commitment to us as valued customers, Jerry waited for us to pick it up (remember – this was his day off). Even though the Dealership had closed, he went over the car with us again to ensure we understood all the essentials. If you’re in the market for a Subaru, we cannot overstate that Jerry is the sales person you want to seek out! We also want to thank the manager, Patrick, and finance consultant, Joey, for their hassle-free assistance in this transaction. More