Clay Subaru

Great Experience Tony was extremely helpful and attentative to my questions and concerns throughout the leasing process. The leasing process was painless and Tony was Tony was extremely helpful and attentative to my questions and concerns throughout the leasing process. The leasing process was painless and Tony was more than willing to work with me to ensure my experience at Clay Subaru was a positive one. More

Cannot read the Subaru diagnostics My 2006 Subaru Tribeca finally needs some Subaru care at 235,000 miles. My Subaru Tribeca had only been serviced by Subaru with minor repairs along t My 2006 Subaru Tribeca finally needs some Subaru care at 235,000 miles. My Subaru Tribeca had only been serviced by Subaru with minor repairs along the journey. After Clay's service department had been so good when it came time to actually rely on their ability to determine a check engine light, and an ABS light the repair work became a dart throwing contest. After several costly attempts at resolving the issue and the final suggestion was to just trade it in for a new Subaru. So I ask why would I buy a car from you that you cannot fix? My Subaru Tribeca runs fine has plenty of power, no noises or rattles so following the advice of Subaru I went to another Subaru dealer. Different diagnosis right rear sensing unit and a short in the right front ABS sensor. I do prefer Clay it is convenient to where I live and work. For 235,000 miles they have done an excellent job keeping my Subaru in top running order. More

Service I most always have had my service done at Subaru of Norwood. This trip, I was in for an oil change and a sticker. The check in was quick and efficien I most always have had my service done at Subaru of Norwood. This trip, I was in for an oil change and a sticker. The check in was quick and efficient. They did the oil change and found two things that would prevent a sticker. A bulb was out and the tires needed replacement. The gentleman that checked me in brought me back to show me the tires and gave me the price to replace them. I knew my husband is a shopper, and would want to shop for a better price, so we agreed to complete the oil change, change the bulb and hold off on the sticker. If my husband didn't find a better price I would call for an appointment next week to replace the tires and get a sticker. All this took about 1 1/4 hours. They were all very professional and nice. More

fast and easy The sales rep is friendly and knowledgeable. The waiting area is pretty welcoming and clean. The price matches with our expectations. The overall exp The sales rep is friendly and knowledgeable. The waiting area is pretty welcoming and clean. The price matches with our expectations. The overall experience is pleasant. More

Average, not great. Sales rep was pleasant and helpful, but service was slow. Scheduled a 12:30PM appointment for a car wash (using special coupon deal) in advance. Too Sales rep was pleasant and helpful, but service was slow. Scheduled a 12:30PM appointment for a car wash (using special coupon deal) in advance. Took almost 3 hrs wait time for just the car wash and tire pressure leak check. After all that wait time, they still didn't find the problem causing tire pressure leak. More

change oil The service is always courteous and efficient. As an elderly owner, I put my trust in John Mallock and know that he will advise me as to what needs t The service is always courteous and efficient. As an elderly owner, I put my trust in John Mallock and know that he will advise me as to what needs to be done. More

Maybe new? Friendly, patient, and no pressure. Maybe should have bought new? The used car rates caught me by surprise. Never got loan rates for new car. Friendly, patient, and no pressure. Maybe should have bought new? The used car rates caught me by surprise. Never got loan rates for new car. More

Purchasing a Forester Very polite and knowledgeable staff. They answered all our questions. We never had a Subaru before and decided to buy one based on the excellent revie Very polite and knowledgeable staff. They answered all our questions. We never had a Subaru before and decided to buy one based on the excellent reviews by Consumer Report. More

Second time was the charm When I brought my car in for a regular check it too far longer than I expected which made me late and angry. I later found out that the tech had foun When I brought my car in for a regular check it too far longer than I expected which made me late and angry. I later found out that the tech had found a problem with my head light. The second time I brought it in,you loaned me a car, and had the car ready as promised. This time I thank you for your diligence. I have already taken to the car to the company that installed the remote starter, and they apologized and corrected the problem. Thanks More

Brake Repair Did a great job repairing my brakes and mirror. Efficient and professional. Service repair men explained exactly what they did and the importance of Did a great job repairing my brakes and mirror. Efficient and professional. Service repair men explained exactly what they did and the importance of each part. More