Clay Subaru

Upon arrival at the dealership I met the salesperson Bruce who greeted me promptly & professionally. He seemed to only care about making me happy in my purchase and little about anything else. I am a si Bruce who greeted me promptly & professionally. He seemed to only care about making me happy in my purchase and little about anything else. I am a single woman so it made me very comfortable when he drove me in three different vehicles and only seemed interested in satisfying all of my check marks which was a nice surprise as the other salespeople I met that day (at other dealerships) were pushy & played all the stereotypical games. The problem arose later when we were at the negotiating table. Bruce went to to present my offer to "his boss" Patrick, who seemed to denigrate & speak down upon Bruce every step of the way. It wasn't long before the sexual connotations were used to describe the negotiation process with me and I quote Patrick as saying "what the F*** do you want me to do?? Drop my F****** drawers for this B****??". Only my two children were not as lucky as anyone reading this as they were within earshot along with the rest of the showroom and did not get the edited version of what he said. I didn't make a big deal of it at the time as I was in such shock after hearing this & I truly enjoyed my salesman. It has been a few months now & am thinking of getting a smaller vehicle as I have a longer commute. I know I won't be visiting Clay Subaru & this certainly wasn't a freak occurrence after reading all the reviews with his name mentioned specifically. Looking back on this, I guess buying a vehicle there is a real mixed bag. More

I have to start out by saying I would give Clay a 5 star review for overall experience and customer care that was taken when my mom (83) went to buy her 2nd Subaru from Clay. We delt with Patrick and Will. review for overall experience and customer care that was taken when my mom (83) went to buy her 2nd Subaru from Clay. We delt with Patrick and Will. Got a great price for the New and Trade-In. I was so Impressed with the first experience my mom had and went to Patrick myself and also purchased a WRX.... Again, my mom insisted to go back and buy a new Subaru just this week because of the customer care that she experienced buying her first Subaru with Patrick. Now the Sales Manager, Will stepped right up to the plate and also took exceptional care with my mom.... He answered every question with knowlege and complete explanation and took his time with her making sure she understood all the bells and whistles and how to use all features. The finance guy, Joey was great, knowlegeable and also took time with complete explanation the options that were offered. I have nothing but good things to say about Clay and not sure why people have had such a negative experience dealing with Clay. It was simple with no bull for us. More

Couldn't have found better people to work with... Couldn't have found better people to work with... Never once was I pressured.. it was all my decision. They allowed personal space while I spoke with Couldn't have found better people to work with... Never once was I pressured.. it was all my decision. They allowed personal space while I spoke with my husband on phone and after asking me which car I wanted they made it work and now I'm in my brand new car!! Couldnt more pleased. The GM is an amazing person, can tell by his dedication and commitment to customer service. Plan to be bacn when I'm due for an upgrade. :) More

We stopped by the dealership in August and test drove a few vehicles (liked them) but weren't ready to make a decision. Jerry was so knowledgeable and our first visit so pleasant that we went back 3 month few vehicles (liked them) but weren't ready to make a decision. Jerry was so knowledgeable and our first visit so pleasant that we went back 3 months later and the new Crosstrek was out front. We loved the look and drive. The whole experience was great. We will be back for our next vehicle. JJ More

Went to have mud guard repaired and paid in advance for "special order parts." Was led to believe this was entire charge for repair. When I returned later, was given another bill for labor. When I question "special order parts." Was led to believe this was entire charge for repair. When I returned later, was given another bill for labor. When I questioned the new charge,I was screamed at by service manager,verbally bullied. He is definitely not customer friendly in my view as I saw him do the same thing to another customer. More

I went into Clay to consider trading in my 2012 Subaru Impreza on Dec. 30th. I had previously had a Forester for 7.5 years and thought I'd switch to the sedan, made a mistake in May--2012 because I really Impreza on Dec. 30th. I had previously had a Forester for 7.5 years and thought I'd switch to the sedan, made a mistake in May--2012 because I really missed the features and size of the Forester. From the point I entered Clay Subaru, I received straightforward information on the options and pricing. Joe Mancuso was knowledgeable and did not get defensive through "friendly negotiating". He was focused on getting me what I wanted. He worked hard to find the exact car I was looking for and the all-important, right color and tracked one down the next day (new year's eve/day)from another dealership. He went the extra mile and I didn't have to endure some of the condescending, patronizing, slick talk that I had experienced at other dealerships in May when I was shopping for the last one!It is rare that you can enjoy buying a car because so many (3 other experiences)exposed to me that car sales people at other places are selling the way they sold in 1975. I am a sales trainer so I may be particularly sensitive to and intolerant of horrible sales tactics. I was impressed twice in this past year with Clay Subaru. Call Joe Mancuso if you want to avoid the stereotypical experience. He's really the best! Now, financing--worked twice with Joey Allain at Clay. He's smart, personable and works doggedly hard to get you the best financing. He got me an even better rate than I had in May! He was working well into New Year's Eve to get the paperwork done so I could get my new car on the road. When you think about buying a car--financing is part of it for most of us. Again, Joey is not like the the robots I have dealt with in previous experiences. Great guy--you'll want to work with him also. I highly recommend visiting Clay and ask for the combo of Joe and Joey. More

Clay helped me and I misunderstood how some of the things I purchased. Thanks for all your help and education when I purchased my vehicle. I purchased. Thanks for all your help and education when I purchased my vehicle. More

Jerry was very friendly, thourough, and attendtive to our needs and yet not pushy. He did his best on describing new features on the car and provided extra materials to make sure we have everything we need t needs and yet not pushy. He did his best on describing new features on the car and provided extra materials to make sure we have everything we need to get accustomed to the new car. We were treated very nicely throughout the whole purchasing process, it was very pleasant. I would recommend this dealership to anyone interested in purchasing a Subaru. More

I have bought many many cars in the past, but never have i ever met a salesperson like JERRY COHEN he was the most accomplished person in his knowlege of Subaru's and talked to me with great respect. If I i ever met a salesperson like JERRY COHEN he was the most accomplished person in his knowlege of Subaru's and talked to me with great respect. If I had the money I would have bought two SUBARU'S. He would make a great General Manager More

This was an excellent car buying experience. The entire staff was a pleasure to do business with. I am recommending this dealership to other members of my family and people I work with. They attended to al staff was a pleasure to do business with. I am recommending this dealership to other members of my family and people I work with. They attended to all of my questions, needs and requests in a professional and diligent manner. I look forward to buying another car there again! More