Clay Subaru

Could be better Nice job - one thing to point out - my car was ready for some time and it was parked outside - but I was not called upon and pay the bill and informed Nice job - one thing to point out - my car was ready for some time and it was parked outside - but I was not called upon and pay the bill and informed car was ready until after sometime (when I pointed out) - it was working day Wednesday morning and I was there since 8:20 am for an oil change only and I left at 9:55 am - that was a long time for oil change visit - need improvement in this area. More

New bmw I walked into clay and was immediately approached by mike brooks, clean cut and approachable man. I new what car I wanted when I walked in and mike ne I walked into clay and was immediately approached by mike brooks, clean cut and approachable man. I new what car I wanted when I walked in and mike new exactly the car I was talking about and brought me right to it. If you ever go to this dealership I recommend mike because he got me in and out in my new car in less than 3 hours . He also was able to get me the highest amount possible for my trade in. After deciding on getting the car, I was directed to Joey who was quick and understanding in getting my car financed with the lowest interest rate possible. I was pleased with the short amount of time it took for me to see the car test drive the car finance the car and drive away with my new car. More

Superb service and experience. From the greeting to my departure the entire experience was fantastic. I own three cars of various manufacturers and you take care of all three beauti From the greeting to my departure the entire experience was fantastic. I own three cars of various manufacturers and you take care of all three beautifully. John, my service rep, is very professional and knowledgeable. I wouldn’t take my car anywhere else!! Thank you for such a great experience. Jonathan Lipsy More

Had to wait a long time Went in for scheduled service. They did a good job, but I had to wait a long time as they were overbooked. Price was not inexpensive! Went in for scheduled service. They did a good job, but I had to wait a long time as they were overbooked. Price was not inexpensive! More

Great in some ways. I have dealt with Clay Subaru for years. Their service department is wonderful. Cant say the same about the same about the particular salesperson who I have dealt with Clay Subaru for years. Their service department is wonderful. Cant say the same about the same about the particular salesperson who helped me buy my new car. More

Buying a new car in a polite, courteous and easy way My salesman, Tony took the time to go through the numbers with me and also explained some features since this was the first time I bought a Subaru For My salesman, Tony took the time to go through the numbers with me and also explained some features since this was the first time I bought a Subaru Forester. Very pleasant experience and I am happy with my choice More

No pressure to buy Went in to look at Foresters and was met by salesman Dave Lombardi. He showed us and took us for test drive. No pressure - looking at other Forester Went in to look at Foresters and was met by salesman Dave Lombardi. He showed us and took us for test drive. No pressure - looking at other Foresters in the lot and found one that I liked more. More

check fluids The service people could not have been nicer. The car is just 2 months but my husband was concerned some fluids were low. They checked everything an The service people could not have been nicer. The car is just 2 months but my husband was concerned some fluids were low. They checked everything and topped off the fluid. More

New car purchase I would like to thank harvey for his assistance throughout the whole buying process. He was very helpful and went above and beyond with my concerns. A I would like to thank harvey for his assistance throughout the whole buying process. He was very helpful and went above and beyond with my concerns. Also joe allain for explaining finance questions and clarifying my doubts. More

Acceptable service; could be better The service itself was fine. The associate who dealt with us, Joe, seemed pleasant and fairly knowledgable, but he sometimes goes on for a bit too lo The service itself was fine. The associate who dealt with us, Joe, seemed pleasant and fairly knowledgable, but he sometimes goes on for a bit too long describing the work that will be done. Your phone system is bad. Could you give each customer associate a business card with a direct dial number? Calling into the dealership is daunting. One waits to reach a live person, and then one waits to be connected to the proper customer associate in service, and everything seems to take a long time. In addition, have someone at the dealership call and say that the car is ready. It should not be my responsibility to call and ask if the car is ready. More