Clay Subaru

A Long wait I set out to buy a used car for my daughter. We found a decent used car on the lot price was workable nice car over all low miles good condition etc. I set out to buy a used car for my daughter. We found a decent used car on the lot price was workable nice car over all low miles good condition etc. worked the deal with the salesman wasn't too painful for what I felt was a reasonable deal for the sale price. Customer service was nice everyone was friendly inside. It was a weekend and they only had one finance manager on duty so the wait to get into that office was extremely painful and long. Once inside was given every sales pitch by the finance dept on every available after market warrantee tire package and interior protection all at ridiculously high prices we declined them all after his long pitches just said we want the car only no add ons you could tell he was disappointed. We. Said a 5.00 can of scotch guard works fine on the interior vs their 599 protection package unreal. Signed got a low interest rate good payments was supposed to go get car in 2 days after getting ins. Policy. Went got ins policy went back to dealer different finance guy said other guy left signatures out of contract and we needed to resign again for car pain in the Bit he did rerun financing and get me a Lower payment again. Td to come back in a few hours to get car after they registered it and put plates and. Sticker on it. Three hours later they forgot to register it and get to prepped for delivery another 90 minute wait. Unreal the left does not know what the right is doing At this place. Of your patient and ok with a. Long wait and pushy finance guys sales pitches you might so ok here of not shop around and find a better more efficient dealership to give your money to. I won't be returning even for service. More

Excellent Experience !! I worked with Mr. Norwood Morill who literally bent over backwards for me and my partner. He showed us every car and catered to our every needs. At o I worked with Mr. Norwood Morill who literally bent over backwards for me and my partner. He showed us every car and catered to our every needs. At one point he saw we were a little parched from heavy negotiations and came to our immediate aid with complimentary water. The price was $1021 exactly lower than Quirk and $1099 lower than Metrowest. We got a magical deal in the finance office from Joey A which included all off our service for the vehicle which is going to save us thousands. all and all QUICK EASY FRIENDLY AWWWSOMME More

Bad experience My father and I came to this dealership with only two requirements: 1.I could not go over my maximum price limit and 2. I needed 4 wheel drive. The sa My father and I came to this dealership with only two requirements: 1.I could not go over my maximum price limit and 2. I needed 4 wheel drive. The salesman rushed us outside and started showing off cars way over my price limit, we kindly reminded him we have a strict price limit. So we continued on with him showing very fancy cars he thought I would "look nice in", yes the cars were amazing but I simply could not afford them. The salesman started to get irritated with us and stopped being the friendly salesman he was in the beginning. At this point I wanted to leave because it was a waiste of time looking at cars I could not get. Finally we came to a car that was a little more reasonable but still 1000$ over my asking price, before taxes. While my father was looking at it the salesman put his arm aroun me and started whispering to me, "the car will be in your name right? Don't worry about the price just get it, don't let your dad tell you what to do. You deserve this car" etc.. This really bothered me and kind of pissed me off. When my father came over saying we couldn't afford the car the salesman said fine, and stormed off. We ended up finding a wonderful car at Boch new to you, a honda crv exl 2007 for around 13,000, in only 15 minutes of being there. Even 3 months later I continue getting calls from Clay Subaru, even though I've told then I had found a car. I will never forget our unpleasant experience at Clay and was shocked out how we were treated. More

Far exceeded my expectations No one looks forward to the experience of buying a new car. I am no different. But, the staff at Clay Subaru really surprised me. I came in looking No one looks forward to the experience of buying a new car. I am no different. But, the staff at Clay Subaru really surprised me. I came in looking to buy a used Subaru or possibly a new Impreza. Dave Lombardi was incredibly patient with me, helping me to test drive a number of different cars. He was candid with me about his opinions of the cars I drove, and while he obviously wanted to sell me a car, he wasn't pushy and he didn't rush me through the process. After deciding that a new Impreza was the best option for me, I met with Will Smith, the finance manager. Will was very friendly and professional. It was also clear that he knows his stuff. He walked me through my finance and warranty options. He listened to what was important to me and understood my priorities. I never felt like he was trying to force something on me that didn't make sense for me. He worked with Patrick to come up with a deal that met my needs. I will be using the car for my business, and they helped me select accessories that will really come in handy. Patrick was very helpful when it came to deciding how to structure my finance package. Overall, I have to say that this was the best car buying experience I have ever had. Thanks to Will, Dave and Patrick, I left Clay Subaru with an awesome car that I can afford! An added incentive to shop here: they offer amazing fresh baked cookies to customers!!! More

I love my new Subaru I was searching for a vehicle online. I wanted a SUV but wasn't really sure what I really wanted. I worked with Dave, and he was very helpful with hel I was searching for a vehicle online. I wanted a SUV but wasn't really sure what I really wanted. I worked with Dave, and he was very helpful with helping me figure out what car was reasonable, as far as gas mileage, space, and vehicle options (equipment). I test drove several different makes and models, and liked the Subaru the best. I knew nothing about Subaru. Every question I had about the vehicle, he could answer for me in great detail, it made me feel like I was really picking the right make and model. He wasn't pushy at all, he didn't try to make me buy something I didn't want. I met with Will after choosing my new vehicle. He is the finance manager. He helped me with a service plan, that I was very happy with and other additions I was interested in for the car. I have 2 kids and a black lab, and the luxcare protection was something I never heard about, but was happy I was offered it, so it would protect my new vehicle from dirt and other stuff my kids or dog will get on the interior. Rich the GM was great, and made the buying experience very pleasurable. Overall, my experience was good and I would recommend Clay Subaru to my friends and family. More

Fast, quick, out the door, no frills Nothing special about this dealership. Went in for a 7500 mile checkup and inspection and they got me in and out in a few hours (I left it there, they Nothing special about this dealership. Went in for a 7500 mile checkup and inspection and they got me in and out in a few hours (I left it there, they could've done it sooner). Nothing special really, weren't exceptionally nice, just an easy drop off and pick up. Could do with a little more friendliness and making their customers feel welcome, but no specific complaints. More

love my new Subaru!! I had an awesome experience at clay subaru purchasing my new outback. My budget was really tight but somehow they found a way to make it work for me. I had an awesome experience at clay subaru purchasing my new outback. My budget was really tight but somehow they found a way to make it work for me. I shopped two other Subaru dealerships before clay and found that Clay was the only one willing to bend and work with me on my budget.The Finance Manager Joey was wise beyond his years and really impressed me with his overall knowledge and savvy. very pleased! More

Terrible Experience We recently sold our car, and were looking for a used Subaru Impreza. My husband found one with mileage he liked and a reasonable price at Clay Subaru We recently sold our car, and were looking for a used Subaru Impreza. My husband found one with mileage he liked and a reasonable price at Clay Subaru. We live in NH, about an hour and 40 minutes away from Norwood MA, so we called and spoke to Daynna about the vehicle. Out of the blue, with no communication from Daynna, we started receiving emails, phone calls, and text messages from Will Smith about the car. He wanted us to fill out the credit application, send pictures of our licenses, and put down a deposit on the car right away. We liked the car, and wanted to hold it, so we had no problem doing this even though we had not seen the car yet. We communicated with Will about our budget for the monthly payment. Will said, in an email, that they would work to make it happen. We gave Will information that he would lose, and we'd have to give it to him again and again. Our first impression, before meeting him, was that he was extremely disorganized, and we were not looking forward to dealing with him at the dealership. There was no communication between coworkers at all. We allegedly set up a time with Will to be at the dealership at 9am. On our way down, we received an email saying they were expecting us at 12:45pm. This was a problem since we do not live close, at all. When we arrived, nobody helped us right away. We thought Daynna would be helping us, but we immediately got passed on to Will from Patrick. According to Patrick, Will Smith is his one of best sales managers-yeah right! Dave L. showed us the car briefly and we took a short test drive. We wished we had more time with the car. Dave seemed like a decent human being. Will, on the other hand, continued to unimpress us. After the test drive, we had to wait to meet with Will. Dave came out to get a down payment from us, and we had not even negotiated the price at all. When we finally met with Will, he refused to go down on the price and refused to look at the material that we had brought showing that the price was inflated. He was pushy, rude, disorganized, and a bully. He would give us paperwork to sign, then take it away before we could read it. I am convinced that half of the our copies of the paperwork were put in his folder. He refused to give us a copy of the warranty plan information sheet that he basically forced us to purchase with the car. He quoted us a monthly payment that kept changing. Who even knows what our payment will be?! We felt very uncomfortable and dirty in dealing with him. It was rushed with him slamming keys on his keyboard and pretending to listen to us. We could not even take the car when we left since we live in NH and they have to send a runner, which is a separate fee of $150. He supposedly called some manager to ask if we could take the car without plates and said "I wish they had brought the plates." I said "I wish someone had told us to bring the plates." We will never buy from here again or take our car for service. We don't trust them, at all. STEER CLEAR OF CLAY SUBARU-NORWOOD. Horrible service. More

Horrible experience I bought my car a couple weeks ago and have been traumatized ever since, I don't even want to Drive it. My salesperson was wonderful he was very knowl I bought my car a couple weeks ago and have been traumatized ever since, I don't even want to Drive it. My salesperson was wonderful he was very knowledgeable knew everything about the vehicle and took me on an excellent test drive which made me fall in love with my new Forester. The problem came when I went into the office and met with Will Smith. He talked down to me and forced me to sign up for over $4,000 in insurances that I refused to buy but every time I said no he told me my interest rate would be higher even though I have perfect credit. I started to cry which only seem to embolden him. I literally had no more fight left in me so I just signed the stupid paperwork so I could get my car. When I was leaving he refused to give me copies of my paperwork saying that I would get them in the mail which I never got. It's been weeks and the knot in my stomach still hasn't gone away and now I have this car in my driveway that makes me sick to my stomach each time I see it. I am going to be taking this yo attorney general but I am terrified that this thug has my personal information and what he could possibly do with it. More

Worked with Jeff, Jerry, and Will. All very friendly and they were not pressuring in any way. They were all very knowledgeable, and everything they had to say about the vehicles was very helpful. They all they were not pressuring in any way. They were all very knowledgeable, and everything they had to say about the vehicles was very helpful. They all made the experience relatively painless and understood that a car is a big purchase. Would definitely recommend going here and working with these guys. More