Clay Subaru

Poor Customer Service Service dept not willing to fix the problem with wheel balancing issue. Brand new car and vibrates at highway speeds above 65 mph. They cant duplicat Service dept not willing to fix the problem with wheel balancing issue. Brand new car and vibrates at highway speeds above 65 mph. They cant duplicate it because the tech cant drive over speed limit. But the sales guy has no issue driving over when test driving the car. So for you potential Subaru shoppers - keep this in mind. Find another car and dealership More

Friendly, honest and efficient I bought my first car with Clay Subaru and my experience with them was excellent. Before visiting Clay Subaru, I've been to other dealerships, some ar I bought my first car with Clay Subaru and my experience with them was excellent. Before visiting Clay Subaru, I've been to other dealerships, some are Subaru's, some are other manufacturers'. One thing I've noticed is that very often the salespersons treated you like you have no clue what you want, hence they will find ways to 'educate' you, such as what car you would need, or what price you could afford. But this is the age of the internet. You can find reviews on different cars, and you can even find statistics on the sales price of any particular build of a car. There are tools to help calculate monthly payments too. When I arrived Clay Subaru I was immediately greeted by Dave Lombardi. Unlike many other salespersons, Dave was friendly and genuine. He was quick to set up a test drive for me, during which he further showed how knowledgeable and patient he was. Dave was honest with me during the negotiation process, but worked very hard to get me a good deal which I am most satisfied with. The business manager, JD Janes, was friendly and patient in explaining my finance options too. It took them one day to deliver my new Impreza. I am impressed by their efficiency given it was the year end and I saw a ton of customers on the day of delivery. Overall, I highly recommend this dealership. Look for Dave Lombardi and you will not regret. More

Service Rip Off My wife just had an oil change and had new plugs and points....$175 labor for the oil change and $350 labor for the plugs ....OMG what rip offs...we w My wife just had an oil change and had new plugs and points....$175 labor for the oil change and $350 labor for the plugs ....OMG what rip offs...we will never go back for service or for new cars...too bad we have always purchased cars from them....but because of there incredible greed are now going elsewhere. All of the emplyees are very nice and pleasant...while they are ripping you off. More

A Long wait I set out to buy a used car for my daughter. We found a decent used car on the lot price was workable nice car over all low miles good condition etc. I set out to buy a used car for my daughter. We found a decent used car on the lot price was workable nice car over all low miles good condition etc. worked the deal with the salesman wasn't too painful for what I felt was a reasonable deal for the sale price. Customer service was nice everyone was friendly inside. It was a weekend and they only had one finance manager on duty so the wait to get into that office was extremely painful and long. Once inside was given every sales pitch by the finance dept on every available after market warrantee tire package and interior protection all at ridiculously high prices we declined them all after his long pitches just said we want the car only no add ons you could tell he was disappointed. We. Said a 5.00 can of scotch guard works fine on the interior vs their 599 protection package unreal. Signed got a low interest rate good payments was supposed to go get car in 2 days after getting ins. Policy. Went got ins policy went back to dealer different finance guy said other guy left signatures out of contract and we needed to resign again for car pain in the Bit he did rerun financing and get me a Lower payment again. Td to come back in a few hours to get car after they registered it and put plates and. Sticker on it. Three hours later they forgot to register it and get to prepped for delivery another 90 minute wait. Unreal the left does not know what the right is doing At this place. Of your patient and ok with a. Long wait and pushy finance guys sales pitches you might so ok here of not shop around and find a better more efficient dealership to give your money to. I won't be returning even for service. More

Excellent Experience !! I worked with Mr. Norwood Morill who literally bent over backwards for me and my partner. He showed us every car and catered to our every needs. At o I worked with Mr. Norwood Morill who literally bent over backwards for me and my partner. He showed us every car and catered to our every needs. At one point he saw we were a little parched from heavy negotiations and came to our immediate aid with complimentary water. The price was $1021 exactly lower than Quirk and $1099 lower than Metrowest. We got a magical deal in the finance office from Joey A which included all off our service for the vehicle which is going to save us thousands. all and all QUICK EASY FRIENDLY AWWWSOMME More

Bad experience My father and I came to this dealership with only two requirements: 1.I could not go over my maximum price limit and 2. I needed 4 wheel drive. The sa My father and I came to this dealership with only two requirements: 1.I could not go over my maximum price limit and 2. I needed 4 wheel drive. The salesman rushed us outside and started showing off cars way over my price limit, we kindly reminded him we have a strict price limit. So we continued on with him showing very fancy cars he thought I would "look nice in", yes the cars were amazing but I simply could not afford them. The salesman started to get irritated with us and stopped being the friendly salesman he was in the beginning. At this point I wanted to leave because it was a waiste of time looking at cars I could not get. Finally we came to a car that was a little more reasonable but still 1000$ over my asking price, before taxes. While my father was looking at it the salesman put his arm aroun me and started whispering to me, "the car will be in your name right? Don't worry about the price just get it, don't let your dad tell you what to do. You deserve this car" etc.. This really bothered me and kind of pissed me off. When my father came over saying we couldn't afford the car the salesman said fine, and stormed off. We ended up finding a wonderful car at Boch new to you, a honda crv exl 2007 for around 13,000, in only 15 minutes of being there. Even 3 months later I continue getting calls from Clay Subaru, even though I've told then I had found a car. I will never forget our unpleasant experience at Clay and was shocked out how we were treated. More

Far exceeded my expectations No one looks forward to the experience of buying a new car. I am no different. But, the staff at Clay Subaru really surprised me. I came in looking No one looks forward to the experience of buying a new car. I am no different. But, the staff at Clay Subaru really surprised me. I came in looking to buy a used Subaru or possibly a new Impreza. Dave Lombardi was incredibly patient with me, helping me to test drive a number of different cars. He was candid with me about his opinions of the cars I drove, and while he obviously wanted to sell me a car, he wasn't pushy and he didn't rush me through the process. After deciding that a new Impreza was the best option for me, I met with Will Smith, the finance manager. Will was very friendly and professional. It was also clear that he knows his stuff. He walked me through my finance and warranty options. He listened to what was important to me and understood my priorities. I never felt like he was trying to force something on me that didn't make sense for me. He worked with Patrick to come up with a deal that met my needs. I will be using the car for my business, and they helped me select accessories that will really come in handy. Patrick was very helpful when it came to deciding how to structure my finance package. Overall, I have to say that this was the best car buying experience I have ever had. Thanks to Will, Dave and Patrick, I left Clay Subaru with an awesome car that I can afford! An added incentive to shop here: they offer amazing fresh baked cookies to customers!!! More

I love my new Subaru I was searching for a vehicle online. I wanted a SUV but wasn't really sure what I really wanted. I worked with Dave, and he was very helpful with hel I was searching for a vehicle online. I wanted a SUV but wasn't really sure what I really wanted. I worked with Dave, and he was very helpful with helping me figure out what car was reasonable, as far as gas mileage, space, and vehicle options (equipment). I test drove several different makes and models, and liked the Subaru the best. I knew nothing about Subaru. Every question I had about the vehicle, he could answer for me in great detail, it made me feel like I was really picking the right make and model. He wasn't pushy at all, he didn't try to make me buy something I didn't want. I met with Will after choosing my new vehicle. He is the finance manager. He helped me with a service plan, that I was very happy with and other additions I was interested in for the car. I have 2 kids and a black lab, and the luxcare protection was something I never heard about, but was happy I was offered it, so it would protect my new vehicle from dirt and other stuff my kids or dog will get on the interior. Rich the GM was great, and made the buying experience very pleasurable. Overall, my experience was good and I would recommend Clay Subaru to my friends and family. More

Fast, quick, out the door, no frills Nothing special about this dealership. Went in for a 7500 mile checkup and inspection and they got me in and out in a few hours (I left it there, they Nothing special about this dealership. Went in for a 7500 mile checkup and inspection and they got me in and out in a few hours (I left it there, they could've done it sooner). Nothing special really, weren't exceptionally nice, just an easy drop off and pick up. Could do with a little more friendliness and making their customers feel welcome, but no specific complaints. More

love my new Subaru!! I had an awesome experience at clay subaru purchasing my new outback. My budget was really tight but somehow they found a way to make it work for me. I had an awesome experience at clay subaru purchasing my new outback. My budget was really tight but somehow they found a way to make it work for me. I shopped two other Subaru dealerships before clay and found that Clay was the only one willing to bend and work with me on my budget.The Finance Manager Joey was wise beyond his years and really impressed me with his overall knowledge and savvy. very pleased! More