Clay Subaru

Best experience ever Wow!! This was the best experience I’ve ever had buying a vehicle.. I will never buy anywhere else again. As soon as I arrived Allison and Keith at th Wow!! This was the best experience I’ve ever had buying a vehicle.. I will never buy anywhere else again. As soon as I arrived Allison and Keith at the front desk were pleasant and fast! I arrived with specific numbers on what I could afford for a vehicle I saw online. They tried to call a sales team member but they were all assisting other customers.. this didn’t seem to be an issue for these two because they jumped right in. Allison took me for a test drive right away and by the time we got back Keith had the paperwork finished on what deals I could do for the loan. They didn’t try to haggle me with the price of my trade in... unlike most dealers that huddle in a back room going back and forth negotiating a price. I was VERY happy about that. By the time I met with Joey in finance it was after hours and he didn’t make me feel rushed at all. He even took time to explain all of the coverage options and questions I had in detail. This team made me a lifelong customer. Clay Subaru you have amazing employees! More

Poor customer service over the phone I bought an Impreza in September and would give the sales staff 4 to 5 stars. The service department is another story, however. Yesterday, I called up I bought an Impreza in September and would give the sales staff 4 to 5 stars. The service department is another story, however. Yesterday, I called up the service department when my car auto locked itself while I was scraping ice. When I called the service department, the person who answered offered no help, and told me to call triple-A and implied it was my fault because he said “it’s a setting”—a setting I didn’t set and was unaware of. When I explained that that was not an acceptable answer—what if I were not at home and I had put my child in the backseat while I de-iced the car—he connected me to what I presume was a manager. The manager was friendlier but didn’t really know anything about whether it was a setting, how to change it or how even to unpair my phone from the car while I was talking to him. When I said I would call him back once I figured out the unpairing, he told me they don’t have direct numbers in service, so I would have to call the general number for service and be put on hold a third time. There are a few problems: (1) the first person answering the phone should take a cue from contact Center best practice and respond to all problems with “I am sorry to hear that. Let’s see if we can solve your problem.” Empathy and politeness go a long way. (2) if the service department can’t answer a question immediately, the response should never be “I’m not in the car so I can’t see the screens. All cars are different.” (Which is what the manager said), it should be “What is your number? We will investigate and call you back.” (3) The level of education on the settings for their vehicles is below what it should be. 15 years ago, it was acceptable for service people to respond to problems with, you’ll need to bring it in for me to see what’s wrong, because most issues were mechanical/wear-and-tear-related, but in a world where computerized functions are an ever more important of a make and model’s value proposition, service reps should be educated about how their car’s’ software works to the same level as CSRs at software companies. (4) The dealer should introduce an incentive system for the service dept like they have for sales, ie, some sort of survey or other tool to measure satisfaction. If the dealer’s response to all these suggestions is that they all require investment in training and hiring that Clay can’t afford, then they need to become comfortable with the fact that they won’t have a lot of repeat business. Which means more money spent on marketing and discounted upfront pricing, rather than higher-margin repairs. More

The Best!! Not only did I get a great deal, but the customer service is exemplary I am happy to say after all the dealers I went to Clay is: Honest - tell Not only did I get a great deal, but the customer service is exemplary I am happy to say after all the dealers I went to Clay is: Honest - tell you what is- if they don’t know they tell you & check- . Smart, kind, fast, understanding, listen, very professional , friendly genuinely . Kept their word on a quote over the phone & did even better . More importantly, no wasted time, knew what they were doing. . I found some other dealers just wanted to get you in the door. , didn’t keep their word- not Clay! . Keith Miranda is honest, fast, organized, very professional, explains, made the car buying experience simple unlike a couple other dealers & sales managers Thank you Clay Subaru!!!! More

Very good experience ! Amanda made the car buying process very simple and Lou from finance walked me through the package and finance options worhoy making it seem overwhelmi Amanda made the car buying process very simple and Lou from finance walked me through the package and finance options worhoy making it seem overwhelming. Very good overall experience with this dealership! More

Probably the best dealership I've ever been involved with We've had two great experiences with Clay Subaru (a lease on a Legacy three years ago, and most recently purchase of a 3-year old Forester). I had We've had two great experiences with Clay Subaru (a lease on a Legacy three years ago, and most recently purchase of a 3-year old Forester). I had my first car buying experience over 30 years ago, and this is one of the few dealerships I've ever been to where I felt that the staff wasn't just working in their own interest, but aligned with ours as well. They listened to us, worked within the context of our budget, and didn't make us feel hurried or pressured. . More

Recently bought I recently bought a pre owned car from clay suburb they took real good care of me. Purchasing transaction was quick and easy. Joey got me a great rate I recently bought a pre owned car from clay suburb they took real good care of me. Purchasing transaction was quick and easy. Joey got me a great rate I love the car. More

Amazing Experience We worked with Tony Chahwan and Lou Zannella to lease a new Subaru Forester. They were both great to work with and helped my wife and I find a car to We worked with Tony Chahwan and Lou Zannella to lease a new Subaru Forester. They were both great to work with and helped my wife and I find a car to match our needs. We will forever be Subaru owners and repeat Clay customers after this experience. More

Happy customer Tony was great. He listened to what I was looking for and helped me with finding a great car at a good price! After several negative experiences at ot Tony was great. He listened to what I was looking for and helped me with finding a great car at a good price! After several negative experiences at other dealerships, Clay Subaru was a breath of fresh air. More

MIGUEL IS THE BEST!! Always makes sure customers leave Happy Walking into Clay Subaru I didn't know what to expect. I do know I was very low with patience due to visiting numerous dealerships prior to visiting C Walking into Clay Subaru I didn't know what to expect. I do know I was very low with patience due to visiting numerous dealerships prior to visiting Clay Subaru where I was told they could not do anything for me. Miguel and Joseph Allain made sure they found me something within 48hours. They did not give up on me and was working hard to find me an auto loan until they finally did. I appreciate everything this dealership has done for me. I will reccommend any and everyone. They are really good about their work. They have great fresh cookies too!! More