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Clay Subaru
Norwood, MA
615 Reviews
Clay Subaru is located at 842 Providence Highway (Route 1 North on the automile) in Norwood, MA
Massachusetts and Rhode Island drivers prefer Clay Subaru in Norwood Mass. over other Subaru dealerships in the metrowest Boston area.
Our Subaru Sales department, Subaru Service department and Subaru Parts department provide superior quality service to our happy customers every day.
Whether you ...
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:30 AM - 5:00 AM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 615 reviews
October 27, 2022
Thank you to Clay Subaru, and especially Paula G, for the fantastic customer service when I bought my 2023 Outback. They were so friendly and welcoming when I initially inquired, and Paula worked hard to mak fantastic customer service when I bought my 2023 Outback. They were so friendly and welcoming when I initially inquired, and Paula worked hard to make sure my car was ready quickly. I’ll be recommending Clay to all my friends and family, that’s for sure! More
by jesswright925
Employees Worked With
Other Employees :
Luna the black lab - 5 stars
October 21, 2022
I purchased a 2020 Outback from Clay, and it was the best car dealership experience I have had in 40 years. Easy to work with, no-pressure selling or "used car dealer" tactics. Follow up service was excell car dealership experience I have had in 40 years. Easy to work with, no-pressure selling or "used car dealer" tactics. Follow up service was excellent - friendly, helpful staff. Recently, we had to work through a complicated issue with the car, and the manager really came through to find a solution that worked for me and resolved the issue. It was an above and beyond level of service. Top notch customer service! More
by doverham
September 03, 2022
Just had a problem/confusion w the service dept. Called the general manager, Oscar. He was SO helpful. Was very responsive. Clay Subaru is lucky to have him. Called the general manager, Oscar. He was SO helpful. Was very responsive. Clay Subaru is lucky to have him. More
by adsarat
Employees Worked With
July 17, 2022
This most professional dealership experience I have ever had, everyone was knowledgeable and extremely helpful. had, everyone was knowledgeable and extremely helpful. More
by Mariapaola18
February 14, 2022
My daughter bought her first car, it is in great shape and and the customer service was excellent. They have taken care of so many things and made the process so easy. My daughter couldn't be happier. and and the customer service was excellent. They have taken care of so many things and made the process so easy. My daughter couldn't be happier. More
by frankig
Employees Worked With
February 10, 2022
Where do I even start?! From beginning to end this dealership is a 5 star level of customer service. Joe Rizzo is AWESOME! Very tentative, honest, and greatly detailed. I also loved the full staff! Ro dealership is a 5 star level of customer service. Joe Rizzo is AWESOME! Very tentative, honest, and greatly detailed. I also loved the full staff! Ronnie and Michelle were rockstars, and honestly everyone made me feel super comfortable in the environment, no pressure and slow to walk me through every detail. Jordan in registration is also AMAZING!! She stayed late so that I could leave same day with the car. I am one happy lady! More
by Kate_devine15
January 27, 2022
We have bought 2 cars from her, very professional and courteous, also got the best price around. courteous, also got the best price around. More
by OSCAR48
Employees Worked With
December 12, 2021
My car was towed to the Clay Subaru dealership for service. Overnight my car was broken into. I was never contacted by the dealership but the police. Patrick was very unprofessional and condescending. service. Overnight my car was broken into. I was never contacted by the dealership but the police. Patrick was very unprofessional and condescending. He couldn't even provide me with his full name after being asked multiple times. I had to resort to the Clay Subaru website to find the employees name. Horrible customer service. Patrick conducts himself as if he is a child. More
by Andrew
Employees Worked With
Patrick Francillon
September 30, 2021
I would like to complement Tom who helped me today. I I would like to complement Tom who helped me today. I had two minor issues and was treated with care. I would like to complement Tom who helped me today. I had two minor issues and was treated with care. More
by mimilaws
Employees Worked With
Tom
September 15, 2021
I made an appointment to test drive an Impreza, and when we got there someone else was test driving the car. They ended up buying it and there weren't others on the lot. This was fine and I did not see it we got there someone else was test driving the car. They ended up buying it and there weren't others on the lot. This was fine and I did not see it as the dealership's fault. However John, the sales rep we worked with, was pushy about me trying other models that I was not interested in purchasing. Further, when my mom asked him questions about the difference in footprint/size between the Impreza and Crosstrek, he didn't know, which a following rep at another dealership was able to tell my mom off the bat. John then called me later in the day to try to email me financing information still without having a car for me, which felt pushy once again. Perhaps other reps are better, but I do not recommend working with John at Clay. More
by cecmar351
Employees Worked With
John Bartell
