Clay Cooley Volkswagen of Park Cities - Service Center

My initial experience at purchase of this car was a nightmare. They sold me a car that they were to bring up from Houston the next day. But then they couldn't deliver that car. They substituted anot nightmare. They sold me a car that they were to bring up from Houston the next day. But then they couldn't deliver that car. They substituted another car, which I accepted with additional equipment added to the car, and they apologized. I thought everything would be OK. But every time I brought my car to this dealership for the "no-cost" service provided with the original purchase, they found something in excess of $100 to try to charge me for. The first time, it was an "essential" "rear wheel alignment". The next time, when I brought the car in for tire service, they insisted that I had to have a new tire at a cost of $280. I refused and Four-Day Tire fixed the problem for me at no cost. Then they tried to sell me additional services at the 20,000 mile visit. I refused. They got even by not rotating my tires (even though they charged the service to the factory maintenance plan). Three times, I requested that tires be aired up to my specified psi. They never could accomplish that task. The last time, they said that my rear wheels were "bent" and would have to be replaced at a cost of over $800. I refused. That service, which was only supposed to be only a state inspection, took them over four hours. They promised me that my car was on the way to the wash and would be ready right away. That was 2.5 hours before I actually got my car back. I will never go back to this dealership. More

I would give Billy's customer service 10 STARS!! From start to him walking me to my car wishing me a great day on a rainy day. Well taken care of. Billy explained the service report leaving me without an start to him walking me to my car wishing me a great day on a rainy day. Well taken care of. Billy explained the service report leaving me without any questions. Very pleased customer ;-) More

Very fast thorough and friendly. Even answered my silly question about the brand of wiper fluid used, and my question about the oil change intervals. question about the brand of wiper fluid used, and my question about the oil change intervals. More

This review is a bit overdue, but I wanted to provide feedback. Tony Fruzia has been my service advisor for several years. Tony always provides outstanding communication and feedback. I highly value feedback. Tony Fruzia has been my service advisor for several years. Tony always provides outstanding communication and feedback. I highly value communication in all of my relationships. This past service was going to be an expensive one. Tony clearly explained everything to me in detail and why it needed to be done now. He also consulted with me about future services that will need to be performed on my vehicle so I could plan and budget accordingly. Tony is the reason that I continue to be a long time customer of Park Cities VW. Sincerely, Luis Garcia More

I brought my 2006 Jetta in for a 40,000 check and two dashboard warning lights. I was able to make the appointment on the same day I called. Jerry's Customer Service was superb. He was knowledgeable a dashboard warning lights. I was able to make the appointment on the same day I called. Jerry's Customer Service was superb. He was knowledgeable and courteous. He answered all my questions. I was given a loaner vehicle immediately. I was very pleased with the service I was provided by Jerry and Volkswagen Park Cities. Thank you. More

I was able to schedule a last-minute appointment to bring my car in when the check engine light came on. I used the online chat service and spoke with Beronica who got me scheduled right away. I always hav my car in when the check engine light came on. I used the online chat service and spoke with Beronica who got me scheduled right away. I always have a wonderful experience when I get my Jetta serviced at this dealership. Everyone is friendly and they are always efficient. More

Jorge was very helpful and made my service experience stress free and very easy. As someone who knows little about cars, he thoroughly explained what was wrong with my car and helped me make decisions ab stress free and very easy. As someone who knows little about cars, he thoroughly explained what was wrong with my car and helped me make decisions about my repairs. I would highly recommend him to others, and would be happy to work with him again. More

I went in for a routine 30,000 mile service on my 2010 VW Jetta. I've worked with Jorge in the past and he is always friendly and patient. He offered the shuttle service because my service appointment woul Jetta. I've worked with Jorge in the past and he is always friendly and patient. He offered the shuttle service because my service appointment would take some time. I asked a few questions concerning my car and he was helpful and provided me with excellent information. Always a pleasure to work with Jorge! More

It was a great experience. The people were very understanding and very friendly!! I did not have issues with the facility either, it was very clean! understanding and very friendly!! I did not have issues with the facility either, it was very clean! More

They all are awesome! And Jorge is just an outstanding worker! What a great service! I highly recommend do businnes with them! I needed to check my tires pressure and then they checked all my car! They ev worker! What a great service! I highly recommend do businnes with them! I needed to check my tires pressure and then they checked all my car! They even washed it for me just for swinging by there to check the tires! More