Clay Cooley Volkswagen of Park Cities - Service Center

20000 mile check up I have used this dealer for three years and have always had the best possible service. Fernando Gomez keeps you updated on progress, and if you need a I have used this dealer for three years and have always had the best possible service. Fernando Gomez keeps you updated on progress, and if you need a ride to and from dealer he sees to it personally. It is nice to be looked after and not left to fend for yourself. It is clean and well staffed, even on Saturdays More

The best service experience to date Owing it to reasons beyond my control, I was at this dealership three times within the span of one week. Once for a cylinder misfire (bad fuel), a se Owing it to reasons beyond my control, I was at this dealership three times within the span of one week. Once for a cylinder misfire (bad fuel), a second time for new tires and the third (because I couldn't stay longer) for the alignment post new tire installation. Blake Harris has been, hands down, the best service associate I have ever worked with at an automotive service center. He helped me select tires that were within my budget, answered numerous questions, and took the time to discuss options at my level. Additionally, his customer service skills are excellent--he cared enough to follow-up throughout the process, apologized multiple times for the lengthy wait on my third visit (it was a Saturday afternoon), and even made a couple of suggestions about how to improve the look of my vehicle to match the vanity plate I currently have. Overall, I hope he stays with VW long-term because I would love to work with him again. More

Park Cities VW is by far the best VW dealership I've been to. They come right out to meet you when you pull up to the service bay and introduce themselves. They've fit me in unscheduled three times now been to. They come right out to meet you when you pull up to the service bay and introduce themselves. They've fit me in unscheduled three times now (20,000 mile inspection + oil change, air leak from tire, and balance/rotate tires). They're done in less than an hour (less than two hours for inspection). Prices have been the same as an independent shop (inspection was under warranty). They always bring your car back cleaned inside and out which I really appreciate. The staff is very polite and friendly and honest + upfront about costs and time (something that drove me crazy about my past dealerships). I will even continue coming here after my warranty is up. They really are that good. More

Initially I was not very happy with the customer service I recieved, but Park Cities reached out to me, listened and quickly made it right. Thank you. I recieved, but Park Cities reached out to me, listened and quickly made it right. Thank you. More

This was a great experience - they were incredibly friendly and helpful, and I will be going to them from now on! Really great customer service. friendly and helpful, and I will be going to them from now on! Really great customer service. More

I had great service from Christina. She was very helpful. My only concern was the messy fill up of my Ad blue. They left a mess around the cap and I have read that stuff is very corrosive. Thanks -Mark My only concern was the messy fill up of my Ad blue. They left a mess around the cap and I have read that stuff is very corrosive. Thanks -Mark More

Service was friendly and very efficient. Mr. Field kept me updated throughout the day with the status of the service. Since I worked about 2 miles from the dealership, they also arranged for shuttle servic me updated throughout the day with the status of the service. Since I worked about 2 miles from the dealership, they also arranged for shuttle service to drop me off and pick me up. If you have a VW, I can recommend this dealership for your service needs. More

Service: vehicle state inspection I made an Service: vehicle state inspection I made an appointment using the Android app. They called me to confirm. When I arrived, Christina greeted me and Service: vehicle state inspection I made an appointment using the Android app. They called me to confirm. When I arrived, Christina greeted me and handled the service. She was extremely professional and polite. The inspection was completed in a very reasonable time. More

This was the worse place I have ever gone to for seeivce I won't ever go back they are all about there employees but don't care about there customers at all I went up there to have something fixed and they I won't ever go back they are all about there employees but don't care about there customers at all I went up there to have something fixed and they refused to fix it for no reason I asked Matt the service guy if he could and he gave attitude and completely ignored me I had been going there for 4+ years and I will not go back at all due to poor customer service I have recieved there I would not recommend them to anyone More

I bought my 2009 Volkswagen Routan at another dealership and was led to bring my van in for service at AutoNation Volkswagen Park Cities. I was met by Matt Lewis who was very friendly and knowledgeable. Thi and was led to bring my van in for service at AutoNation Volkswagen Park Cities. I was met by Matt Lewis who was very friendly and knowledgeable. This is the first Volkswagen I own so I needed as much information as possible to "learn" my vehicle. Matt was patient and more than willing to answer any questions I had. I left the dealership pleased with him as well as the quality and timeliness of their work. I was also told that there was an online coupon for the service I was in for and they would apply that coupon to the price even though I didn't know about it. The waiting room was very inviting to my 5 year old son and was entertained the whole time we were there. I will definitely be bringing my van back. More