Clay Cooley Volkswagen of Park Cities - Service Center

I had a flat tire on my vehicle, called up there and Ted said I could bring it by the next day. He took it in, had to order a tire, and it was ready when he said it would be and did a very good job of keep said I could bring it by the next day. He took it in, had to order a tire, and it was ready when he said it would be and did a very good job of keeping me updated on the status of my car. Ted also went the extra mile and noticed a bubble in a different tire and had it ordered and put on my car immediately. He probably saved me from having another flat a few weeks down the road. Ted is a great guy to work with, very friendly, and informative. More

The dealership was handy and the people were nice to work The dealership was handy and the people were nice to work with. Ted Jacobs was my service advisor and he answered all my questions regarding the se The dealership was handy and the people were nice to work with. Ted Jacobs was my service advisor and he answered all my questions regarding the service needed and when I brought the car in, the work was done on time and the car was deliver clean and ready to go More

Very Attentive, great customer service, very thorough Thanks Toni I called in to have my 20k service on the spur of the moment because I had a couple of extra hours. He got me right in. I couldn't get my Thanks Toni I called in to have my 20k service on the spur of the moment because I had a couple of extra hours. He got me right in. I couldn't get my hands free set up and he got that taken care of. Had my car all washed and ready to go. I highly recommend Toni and Park Cities VW More

Robert always takes good care of me. It does not go unnoticed or unappreciated. That is why I recommend people to the dealership- they type of service he provides. the waiting areas are clean and provi unnoticed or unappreciated. That is why I recommend people to the dealership- they type of service he provides. the waiting areas are clean and provide coffee and bottled water. the wash service they provide makes them a top tier dealer in DFW. that is HUGE benefit to being a customer. More

Tony Fruzia provided excellent service and was very understanding. I had come in for a check engine light and 100,000 maintenance check and thought it would only at most half the day. Given that there understanding. I had come in for a check engine light and 100,000 maintenance check and thought it would only at most half the day. Given that there were other problems with my car, Tony provided me updates on what needed to be done. He was understanding in when I decided to not fix all of the issues due to the cost of the work. Overall the customer service was excellent and the work performed was good. More

Aaron Allision is always pleasant, friendly, and always prompt to return calls keeping up to date with the status of my vehicle. I highly reccommend her at this location. The dealership is easy to access, prompt to return calls keeping up to date with the status of my vehicle. I highly reccommend her at this location. The dealership is easy to access, and always has a clean customer waiting room. The quality of work perfomed at this dealership is excellent. More

Tony has a great attitude. He always welcomes me with a smile. He also got approval for my new tire with no out of pocket cost from me. I appreciate driving out of the dealership with a newly washed car. smile. He also got approval for my new tire with no out of pocket cost from me. I appreciate driving out of the dealership with a newly washed car. I do hope Tony gets the recognition that he deserves. More

Great customer service. I brought my car in for an oil change and my service advisor described what was being done to my vehicle including the next scheduled service which is at 80,000 miles. I would high change and my service advisor described what was being done to my vehicle including the next scheduled service which is at 80,000 miles. I would highly recommend this dealer to anyone. Thank you very much. More

Robert is amazing! Best help ever! Everyone needs to use him! The service was great! Robert was extremely helpful. He took great care of my little jetta. She was in perfect shape when I got her back. Robert him! The service was great! Robert was extremely helpful. He took great care of my little jetta. She was in perfect shape when I got her back. Robert was friendly, trustworthy, informative and overall GREAT! More

I went in for a saftey recall and the bodyshop team got me in quickly. The repair was assigned to Tony Fruzia, who was very friendly and accomodating. The repair was completed 30 minutes earlier than antic me in quickly. The repair was assigned to Tony Fruzia, who was very friendly and accomodating. The repair was completed 30 minutes earlier than anticipated and the cost was free. The overal experience was positive and invting--I'll defenitely continue to have my car serviced at this dealership! More