Clay Cooley Volkswagen of Park Cities - Service Center

Brittney and Aaron have taken care of me in the past. These ladies have a quality about them that is very mothering. That is what customers need..... we want to be taken care of. Women do this well, wh These ladies have a quality about them that is very mothering. That is what customers need..... we want to be taken care of. Women do this well, when they love what they do. Everyone can tell that these employees are happy employees, because they love to take care of their customers. I don't ever feel as though I am being scammed. I trust, therefore I return for service....even though I know I can get cheaper service elsewhere. Brittney and Aaron..... great job! You are invaluable assets to your team. I am an employer and manager myself so I can appreciate what you bring to the table. Keep up the good work. A happy customer, Margaret More

I had a great experience there - went in for my oil change but discovered I needed two new tires due to numerous nails. Normally in this situation I would have gone to Discount Tire as the price is mu change but discovered I needed two new tires due to numerous nails. Normally in this situation I would have gone to Discount Tire as the price is much better but due to circumstances of the day I went ahead and got the tires at VW. More

The Service is good and fast , I do not have to drop my car and pickup up later. Everything was done in 45 minutes, I am happy about the overall experience. car and pickup up later. Everything was done in 45 minutes, I am happy about the overall experience. More

My experience with Tony was great. He was very friendly and helpful. As for my lower rating on price, paying over $1000 to fix a fan just a few months after having spent another $1000 on 40k mile maintenan and helpful. As for my lower rating on price, paying over $1000 to fix a fan just a few months after having spent another $1000 on 40k mile maintenance was disappointing, and as a repeat customer I would have hoped for some flexibility on the price. I know that is not directly Tony's issue and shouldn't reflect poorly on him. More

Arron was great but our problems were apparently beyond her control, having brought my car in for a "check engine light" and weak lights, my bill was >$2000 and a rag left in the engine caused the car to s her control, having brought my car in for a "check engine light" and weak lights, my bill was >$2000 and a rag left in the engine caused the car to stall out on the way home, causing my wife (driving) to almost have a wreck. the car had to be towed back to you and this took 3 days to service. More

I visited the dealership to discuss the probem that needed attention on my Touareg. Everything was explained to me very clearly. I asked if I could bring the car in the next day. I was told that would needed attention on my Touareg. Everything was explained to me very clearly. I asked if I could bring the car in the next day. I was told that would be fine, and that it would be OK for me to hav the use of a loaner car. The service work was performed on time and to my satisfaction. More

Our son attends Medical school a thousand miles away from us and frequently needs to have his late model Jetta serviced. David, a service manager at Park Cities VW serves as a reliable liaison who communica us and frequently needs to have his late model Jetta serviced. David, a service manager at Park Cities VW serves as a reliable liaison who communicates with us when issues arise with the car. We have found him to be honest, fair, and dependable as he treats our son like he was his own. This combined with the shuttle transportation which simplifies the pick up and delivery of the vehicle enables us to feel confident and minimize the inherent stress involved in such situations. More

Anthony Fruzia is a great Advisor. He goes Above & Beyond to assit, always with a smile. This is a great facility with pleasant sales people. Highly recommend. Beyond to assit, always with a smile. This is a great facility with pleasant sales people. Highly recommend. More

Ted Jacobs was a fantastic service advisor! He was friendly and kept me informed of what was going on w/my car....and he somehow kept my bill $32.00 less than what he originally told him! He was awes friendly and kept me informed of what was going on w/my car....and he somehow kept my bill $32.00 less than what he originally told him! He was awesome! More

I do not have to wait for an appointment. The service advisor is professional. The courtesy shuttle van makes it possible for me to use the dealership and to continue to work. Although I did have an ex advisor is professional. The courtesy shuttle van makes it possible for me to use the dealership and to continue to work. Although I did have an expensive bill I was given a fair discount for doing the work all at once and the car has been very reliable for 10 years and is still going strong. This has been its first major repair. More