Clay Cooley Volkswagen of Park Cities - Service Center

Olivier is super friendly, looks after customer well after the sale of the car. Dealer and sales staff go the extra distance to make sure the customer gets what the came for and leave happy. after the sale of the car. Dealer and sales staff go the extra distance to make sure the customer gets what the came for and leave happy. More

Quick appointment same day and had the car back that afternoon. Could not have been any more efficient. Service agent called with updates throughout the day. afternoon. Could not have been any more efficient. Service agent called with updates throughout the day. More

Robert went above and beyond to help me during my service visit. He was professional, understanding and knowledgeable. My visit with him was a much better experience than last time. visit. He was professional, understanding and knowledgeable. My visit with him was a much better experience than last time. More

The people in Service are always great. It's the service in back that needs improvement. It seems I always have to bring my car back to finish what should have been caught in the in first place. This time I in back that needs improvement. It seems I always have to bring my car back to finish what should have been caught in the in first place. This time I brought it in because the radiator light was flashing. As of this morning (a week later), it is flashing again even though it was supposed to be fixed. More

T first i was in decicion of taking the car there but it was a Great Customer service. From the time i got there, to the time i picked up my car. Will defenitely recomend to friends and family. was a Great Customer service. From the time i got there, to the time i picked up my car. Will defenitely recomend to friends and family. More

David was great he was very accommodating and explained everything that was going to happen. I had a variety of items that needed to be taken care of, including body work that had to be completed at a dif everything that was going to happen. I had a variety of items that needed to be taken care of, including body work that had to be completed at a different location and he took care of it without a hitch. He was also very pleasant to work with. More

DAVID ELSEA IS EXCELLENT SERVICE ADVISOR,WELL KNOWLEDGE,STRAIGHT FORWARD,HONEST,AND A ROLE MODEL TO OTHERS.THANK YOU DAVID AND A SPECIAL THANKS FOR BROADWALK VOLKSWAGEN PARK CITY FOR HAVING HIM I KNOWLEDGE,STRAIGHT FORWARD,HONEST,AND A ROLE MODEL TO OTHERS.THANK YOU DAVID AND A SPECIAL THANKS FOR BROADWALK VOLKSWAGEN PARK CITY FOR HAVING HIM IN THEIR STAFF. More

Robert provided great service for BOTH of my cars this past week. He was not only kind & courteous, but he and the crew exceeded the time estimate given to us and got us on our way in a freshly cleaned c past week. He was not only kind & courteous, but he and the crew exceeded the time estimate given to us and got us on our way in a freshly cleaned car. I will definitely be using Park Cities VW and Robert in the future. More

Service staff was great but the routine service turned out to be "not so routine". The fasteners were left off of the under car shrouding and when I was about 10 miles from the dealership it came loose f out to be "not so routine". The fasteners were left off of the under car shrouding and when I was about 10 miles from the dealership it came loose from the car and started dragging on the pavement. By the time I made it back to the dealership it was destroyed and had to be replaced. However, the service people took care of it for no charge and all I was out was the additional several hours I had to spend waiting. In all the years that I've used this service department I have never had a negative incident like this - hopefully it was just a one-time glitch. More

We have a complicated car (Phaeton) to work on and always feel confident in the technician at Park Cities Boardwalk. Always thorough with quality of care. feel confident in the technician at Park Cities Boardwalk. Always thorough with quality of care. More