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Clay Cooley Volkswagen of Park Cities - Service Center
Dallas, TX
314 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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314 Reviews of Clay Cooley Volkswagen of Park Cities - Service Center
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January 27, 2023
Terrible customer service! Tried giving this location a second chance but it was a huge mistake! Took my vehicle to get serviced for a couple of things (oil change, headlight i Tried giving this location a second chance but it was a huge mistake! Took my vehicle to get serviced for a couple of things (oil change, headlight issue, and braking issue) on 01/19 and our service advisor, Asian Craven for some reason could not pull up our VW Drive Easy Program (but one of the finance employees could). We needed one of our running daytime lights replaced and she said the program most likely would not cover it, she wasn’t sure warranty would cover it and we would most likely have to pay for it. The pricing for service at this location is higher than other places. This specific service advisor seemed as if she did not know what they offered. We decided to not get our vehicle serviced here and went to another location we have previously used after our first bad experience here and they were able to pull up our program without a problem, the whole headlight was replaced under warranty and their service price was reasonable and they had amazing customer service! I will never be using Clay Cooley Volkswagen of Park Cities again and will not be recommending this dealership at all. More
by WQ
Employees Worked With
Asian Craven
July 04, 2022
Bought some parts for my VW from Cooley VW. It took way longer than they promised for the parts to come in. They didn't call me when they arrived. When I got there to pick up the parts, it took It took way longer than they promised for the parts to come in. They didn't call me when they arrived. When I got there to pick up the parts, it took quite a while to find them. I asked if someone could show me how to put these exterior parts on the car but they said they were too busy (looking at their phones). I spent over $400. The dealership went way downhill when it transferred to Cooley ownership. More
by Taub201
Employees Worked With
Don't remember parts person's name
April 07, 2022
Very poor diagnostic skills, like backwoods mechanics they replace parts w/o having understanding of bigger picture. At best hacks and at worst bait and switch scammers, though it's probably something in they replace parts w/o having understanding of bigger picture. At best hacks and at worst bait and switch scammers, though it's probably something in the middle. Normal maintenance probably ok but I wouldn't recommend this dealer for diagnosing more complex issues. More
by Golf
Employees Worked With
Alex Treber
April 21, 2020
Do Not Go Here! I have been a VW customer for over 10 years. I am new to the area and do not recommend this place. I was over charged and one of the services provided I have been a VW customer for over 10 years. I am new to the area and do not recommend this place. I was over charged and one of the services provided at this location was not completed as stated. I went to another VW dealer closer to my work. They informed me that it does not look like the work was completed due to the condition of my vehicle. I did contact both VW Customer Care and Clay Cooley. Both were unable to help me. I spoke to Ket to address my concern. He did not call me back to follow up. He had another employee speak to me even after I requested a call from him to discuss the issue further. I did not enjoy my experience at the dealership as well. I highly recommend not visiting this location. They are not helpful and fall short from any other dealership service I have visited. They are very friendly, but do not let that fool you. They are not competent. More
by JCruz
Employees Worked With
Ket Demoranville, Mack Bowmann
December 28, 2019
worst experience ever i would avoid this dealer at all cost they are not knowledgeable about the servicing of a Volkswagen a brand they are selling or any brand of car. My i would avoid this dealer at all cost they are not knowledgeable about the servicing of a Volkswagen a brand they are selling or any brand of car. My vehicle was taken here for a simple oil service and the result of it was that i ended up spending more to fix whatever they screwed up and tried to deny doing after multiple times of them lying about why the issue was occuringi will never recommend or return to this dealer for anything again. More
by tsand
Employees Worked With
David Newbauer
September 13, 2019
Terrible service Despite being told my ongoing warranty work would be addressed even after my warranty expired just two days prior, this dealership has no authority to Despite being told my ongoing warranty work would be addressed even after my warranty expired just two days prior, this dealership has no authority to get anything done. They’re just an empty suit. If you need warranty repairs on your car, this dealership will pretend they can’t find the issue until your warranty expires and then never respond to you again. If you request to speak to a manager, they send out an unprofessional mechanic to intimidate you. They won’t return phone calls or emails but can reply to a negative review within the hour. You’ll regret doing business with unethical company. And despite what they say in their anonymous reply to your review, they’re not sorry. Actions speak louder than words. More
by Chris R
Employees Worked With
Francis, Ket, Steve Dodge.
April 04, 2019
Bait and Switch Beware! The dealership aren't selling cars, which means they aren't making money so they are scamming customers who bring their cars in for service. D Beware! The dealership aren't selling cars, which means they aren't making money so they are scamming customers who bring their cars in for service. David Newbauer serviced my car on March 30, 2019 and didn't get my authorized signature to perform a dianostic nor did he get my written signature to perform multiple items that he claimed the dianostic test showed was defective on my car. I brought my car in because the brake sensor light and brake light were on and he claimed that my rear brakes were metal to metal and deemed "unsafe to drive." He told me that brake repair would cost $615 and my car would be ready on Monday April 1, 2019. I gave him the authority to do ONLY brakes, but when I went to pick up my car, my bill went from $615 to $1552.33. He claimed that I told him to repair everything and I clearly did not. Then David quickly informed me that they work with a finance company that will give you a line of credit for repairs. BUYERS BEWARE! David told me that all he needed was my drivers license. I instructed him to use the address on the service ticket because the address on my drivers license wasn't current. David elected not to listen to me AGAIN and entered the application with the wrong information (probably intentionally). He came to me stating that the down payment would be $715 and asked what kind of monthly payments did I want and showed me a number of options. I chose the 12 month option then he disappeared again and came back for my signature on a blank Ipad screen. I never saw the contract, I never saw the amount that would be debited out of my account. When I got home, he had authorized $944.33 to be taken out of my account without my permission. More
by Treenie
Employees Worked With
David Newbauer
December 28, 2017
Bad Service department. Took my car in for service under warranty, 1st time it was not fixed properly, and now have a new problem after picking it up from service. Took my car in for service under warranty, 1st time it was not fixed properly, and now have a new problem after picking it up from service. More
by Whit214
Employees Worked With
Nick Mims
November 01, 2017
Don't let Clay Cooley service department waste your time. The 2nd batter from Clay Cooley died on my 2012 Passat died this morning. I called Clay Cooley this morning about the dead battery and I was told it w The 2nd batter from Clay Cooley died on my 2012 Passat died this morning. I called Clay Cooley this morning about the dead battery and I was told it was still under warranty. I asked how much the cost of labor would be and I was told it would be free as the battery was under warranty. I drive to Clay Cooley and am told by Nick (Service Manager) the battery had a two year warranty, it is now pro rated, I do have to pay for instillation,I'm better off buying a new battery. They speak with the customer service representative (Pete) that lied to me, they admit he gave me wrong information, but they do not want my business and offer me nothing. I am told their batteries usually die in 3 years. My car has 33,000 miles on it. This is the 3rd batter in 5 years. I am not impressed by Clay Cooley's level of service. After speaking with another manager who did not care one iota, I left and went to a part store, bought a better battery for less, and had my battery installed for free. I bought my car from Clay Cooley, but today they lost me as a customer. More
by smithy2001
Employees Worked With
Nick, Frank from parts, Pete Hodges
October 07, 2017
Disappointing Service BEWARE OF Clay Cooley VW SERVICE DEPT Another reputable auto repair shop completed a thorough diagnostic test on my car and informed me that the prob BEWARE OF Clay Cooley VW SERVICE DEPT Another reputable auto repair shop completed a thorough diagnostic test on my car and informed me that the problem was related to an ABS module. They contacted VW and learned that there is an open recall on this module and suggested that I take my car to VW. I scheduled an appt. w/Clay Cooley VW the following day. In a nutshell, Peter the service rep operated with zero integrity and attempted to defraud me. I believe that Peter did this to justify the car not being ready and to buy more time. I immediately escalated to the service manager - John. Instead of John remaining neutral to fully understand "the customer" concern, he was defensive, deflected from Peter's detestable actions, and stated VW requires my authorization to proceed with the thorough diagnostic test that takes a couple of hours and cost $140 before they can perform the recall repair. When I called back 20 minutes later to tell them I'm picking up the car, Peter arrogantly informed me that I can pick up the car but they already performed the diagnostic test, something else is wrong with the car and the cost is over $3,000. They will charge me $140 diagnostic fee because they already performed the test. Note that after John's (service mgr) response, I reached out to another VW dealership to perform the recall repair. I called the other dealership back and informed them of Peter's last statements. Because of the other VW dealership intervention directly with Clay Cooley, when I picked up my car a hour later, John stated that it was "not possible" to perform the diagnostic test so they will not charge me $140. This is my first negative experience with any VW service dept. since I purchased my vehicle in 2010. I love my car and because of past excellent customer service with this dealership and nearby VWs, I purchased my teenager a used Jetta a few months ago. We will continue to be VW fans but will never return to Clay Cooley because of Peter and John's morally reprehensible conduct. I do appreciate the other VW dealership service dept. getting involved and will go to that dealership for future service and More
by Wyzdom Price
Employees Worked With
John (service manager) and Peter Haley
