Clay Cooley Volkswagen of Park Cities - Service Center

David Elsea has always attended to me very professionally, and does his utmost to make the service experience very positive. And he succeeds. I won't do business with any other dealership, professionally, and does his utmost to make the service experience very positive. And he succeeds. I won't do business with any other dealership, and always request that David assist me. I appreciate that someone with his integrity and attention to detail is always at Park Cities. Overall, I am delighted to work with him. More

Robert is by far the best service person I've ever dealt with at Park Citie's Volkwagon. I always request Robert because time and time again he always ensures an excellent customer experience. He always m with at Park Citie's Volkwagon. I always request Robert because time and time again he always ensures an excellent customer experience. He always makes sure that my needs are met and gets me in and out quickly. He is a huge asset to VW! More

For the most part, my husband and I have driven luxury vehicles: Acura, BMW and Mercedes. When our daughter moved out of the country, I took over payments on her 2006 Passat. When it needed its schedul vehicles: Acura, BMW and Mercedes. When our daughter moved out of the country, I took over payments on her 2006 Passat. When it needed its scheduled service, I took it to Park Cities VW, the closest dealership to my home. Surprisingly, I was treated better at the VW dealership than at the luxury dealerships. My service advisor has genuinely shown interest in making sure I have a good experience. This includes making arrangements for a ride home or a loaner car, giving me phone calls with status updates, and ensuring that the work is completed timely and efficiently. Overall, I am pleased with the car, the dealership, and especially my service advisor. Thanks, Robert! More

I have leased three cars from Park City Volkswagon. I have always received excellent service and the staff is superior. The Service team, the Financial team and my recent encounter with Mr. Steve Wyatt have always received excellent service and the staff is superior. The Service team, the Financial team and my recent encounter with Mr. Steve Wyatt was esceptional. These people make Park City the best VW dealership that I know. Mr. Wyatt was understainding of my need for a new car. He worked with me to help me achive the best possible deal for the car. My husband was extremely impressed with Mr. Wyatt because of his honesty as to what he could do to get us in a new 2011 CC Pasatt. I thougth Mr. Wyatt was charming and patient with me. I was a little apprehenvsive about getting a new car, but I knew we needed one. Mr. Wyatt went into detail with us both about the differnt functions of the car. I was pleased to hear from Mr. Wyatt as a follow-up call with us about how we were enjoying the car. He extened his knowledge and experience if we had any questions about our new car and he immediatley assigend us a service person whom I had worked with before and is pleased to be working with him again. My experience was a pleasuable one. I know I will be dealing with them in the future. Sicerely, Beverley Phillips More

I dont think I will buy another VW product. If I did decide to buy another it would be because of the service that I have received from David. He has gone out of his way each and everytime I have had s decide to buy another it would be because of the service that I have received from David. He has gone out of his way each and everytime I have had service performed. He is a professional in every way. More

Good customer service, on time work, good guest waiting place, quick customer service response, helpful attitude, quality work service. All are good, except this survey comments requirement is a little to place, quick customer service response, helpful attitude, quality work service. All are good, except this survey comments requirement is a little too much. It is good if there are a lot of bad experience with the dealership. More

Came in for service and came out with a new Jetta. The service team was very nice. Olivier (sales team) was very helpful and made the experience a pleasurable one. He was able to listen to all of my needs service team was very nice. Olivier (sales team) was very helpful and made the experience a pleasurable one. He was able to listen to all of my needs and then presented me with a few different options. We were able to work out the appropriate financing as well. More

Great customer service! Highly recommended! I came in for an oil change and they were done in less than 1 hour. They have a very comfortable waiting area with complimentary beverages and snacks. My service a an oil change and they were done in less than 1 hour. They have a very comfortable waiting area with complimentary beverages and snacks. My service advisor Aaron was great! She was fast, friendly, and reliable. More

I am currently on my third VW from Park Cities. I live in the Park Cities, so in 1998, the location was important. However, the service and friendliness of the staff has kept me coming back. Recently, I made the Park Cities, so in 1998, the location was important. However, the service and friendliness of the staff has kept me coming back. Recently, I made an appointment for the 20K service on my 2009 Jetta and Tony informed me of a minor recall that I had not received in the mail yet. When I have scheduled maintenance, the work is completed on time. More

My brake light went out and I went into the dealership to get it replaced. Not only did Ted & Marcus take care of this issue in 5 minutes, free of charge, but Ted also fixed a problem I had with some gum th get it replaced. Not only did Ted & Marcus take care of this issue in 5 minutes, free of charge, but Ted also fixed a problem I had with some gum that had somehow become attached to one of my doors. It looks great now and my brake light works fine again! Great job and I was very happy with the service I received from Ted & Marcus. More