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Clay Cooley Volkswagen of Park Cities - Service Center
Dallas, TX
314 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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314 Reviews of Clay Cooley Volkswagen of Park Cities - Service Center
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May 03, 2011
I purchased my vehicle in December 2009. I had several problems with it. After taking it in for servicing several times, I made up my mind that I would not return to Boardwalk ever again based on how I w problems with it. After taking it in for servicing several times, I made up my mind that I would not return to Boardwalk ever again based on how I was treated during those times. Unfortunately, I had to return because an issue resurfaced. I called my service advisor (Lori, who was great) and found that she was no longer with the company and received Aaron Allison's name as her replacement. In meeting her, I told her all of the concerns that I had and why I wasn't happy with Boardwalk. She immediately took ownership and promised to make the situation better. And I must say that since meeting Aaron, I've returned several times. It's her commitment to her customer and her desire to make things right that has me returning to the dealership. She’s been diligent in following up with me to make sure that everything’s going well and letting me know that she’s always there if I needed any help. Thank you Allison for all that you do and for being a GREAT SERVICE ADVISOR….I REALLY APPRECIATE ALL THAT YOU’VE DONE over the last few months to restore my faith in Boardwalk VW... More
by bigdaddygdub
Employees Worked With
Aaron Allison
May 03, 2011
I was very happy with my experience at Park Cities. Robert explained everything well and took very good care of me and the car! The service was speedy and the personnel was friendly! I would recommen Robert explained everything well and took very good care of me and the car! The service was speedy and the personnel was friendly! I would recommend Robert and Park Cities Volkswagen to anyone who is looking for great service. More
by hilaryfingeret
Employees Worked With
Robert Craft
March 05, 2011
I went in to get my car serviced and was helped by Robert Craft. My experience was exceptional! Robert, along with all of the other employees I interacted with, was very friendly, helpful and generous. He an Craft. My experience was exceptional! Robert, along with all of the other employees I interacted with, was very friendly, helpful and generous. He answered any questions I had and made sure that I had excellent service! More
by Lizzie3
Employees Worked With
Robert Craft
March 03, 2011
Very personable staff.They were energetic, nice to each other and communicated what needed to be done and the time necessary clearly. I was helped immediately after parking and their online apt setting is other and communicated what needed to be done and the time necessary clearly. I was helped immediately after parking and their online apt setting is very time efficient for a working woman. Good turn around time. The car wash was great customer service. More
by snoox75
Employees Worked With
Aaron Allison
February 26, 2011
It was good, Aaron really looked out for me and she was great. I took the car in for the 80 k service and got the timing belt and water pump replaced. I also got tires and brakes. They notice a rodent had great. I took the car in for the 80 k service and got the timing belt and water pump replaced. I also got tires and brakes. They notice a rodent had chewed some wires and we were able to get the insurance to cover it. More
by Nxa7480
Employees Worked With
Aaron Alison
February 26, 2011
aaron is bad bitch i love this chick...we got my husbands car from boardwalk in richardson and it started making a new noise the service guy at boardwalk had no interest in fixing it said it was just the sou car from boardwalk in richardson and it started making a new noise the service guy at boardwalk had no interest in fixing it said it was just the sound they make after we had to wait and work around their schedual...the day i called aaron called me and got me in right then no problem at all...that girl got up on it got the car in and got me a loaner like nothing and this girll took care of me even thow i got their like 10 min till closeing and my apointment was set for way earlier that day their aint ever a problem no matter how late i show up...thats my girl i never want to deal with anyone else but her thats how great she is. More
by fireangelwild
Employees Worked With
Aaron Allison
February 26, 2011
I sincerely doubt that I will go to another dealership for service - ever. The staff here, especially Marcus, are not only consistently friendly, but very knowledgeable. I would recommend this dealer to a for service - ever. The staff here, especially Marcus, are not only consistently friendly, but very knowledgeable. I would recommend this dealer to any one looking for quality, best practices and consistency. Well done. More
by GotMyCarFixed
Employees Worked With
Marcus
February 25, 2011
Aaron Allison has been stellar. In customer experience it is rare that you find someone who intuits your needs and works to meet them in a manner that best suits the customer. Aaron exceeded expectations it is rare that you find someone who intuits your needs and works to meet them in a manner that best suits the customer. Aaron exceeded expectations. It is refreshing have an experience with someone who understands the term service. I would highly recommend Aaron to any of my friends that need VW service. More
by bcdugan
Employees Worked With
Aaron Allison
February 24, 2011
I recently bought a VW Golf for the first time after driving Toyota Camrys for years. Steve Wyatt sold the car to me and made the whole experience both easy and enjoyable. I have been so impressed by ea driving Toyota Camrys for years. Steve Wyatt sold the car to me and made the whole experience both easy and enjoyable. I have been so impressed by each of the VW employees that I've met. Aaron Allison was my service adviser yesterday for my first 90 days courtesy inspection. I also spoke with Clint Givens and David Elsea. Everyone was friendly, helpful, and thorough. Also, I had a few questions about how my car was running since I've never owned a VW before. Mr. Tucker took me on a test drive and completely explained everything to my satisfaction. The whole VW service experience is like night and day from what I experienced at Toyota. I am extremely happy with my new Golf and appreciative of the service I have received so far at VW Park Cities. More
by jjdallas
Employees Worked With
Aaron Allison, Clint Givens, David Elsea, Mr. Tucker, Steve Wyatt, Steve Wyatt
February 24, 2011
Since the day I bought my car from Parkcities, everyone I have came in to contact with has been extremely nice and beyond helpful. The service team is wonderful, althought I've only brought my car in twice, have came in to contact with has been extremely nice and beyond helpful. The service team is wonderful, althought I've only brought my car in twice, both times I was never dissapointed. I just came in today and Aaron was outstanding. Extremely nice, and very helpful. More
by kayleewallace21
Employees Worked With
Aaron Allison
