Clay Cooley Volkswagen of Park Cities - Service Center

Robert did a great job not only fixing my car but also in customer service. I was really shaken up when I came into the dealership and he had my problem solved in a very time efficient manner and was also a customer service. I was really shaken up when I came into the dealership and he had my problem solved in a very time efficient manner and was also able to calm my nerves. More

Tony is very helpful and friendly. You can tell customer service is important to him and he does his best to make sure I have a good experience. service is important to him and he does his best to make sure I have a good experience. More

Brittney Dunham was friendly and timely. I plan on coming back and having her take care of anything I need for my car. I was really happy to have her handle my service. back and having her take care of anything I need for my car. I was really happy to have her handle my service. More

I have been working with David for about over 3yrs. I have a 2000 Volkswagen Passat. It is still going strong. I thank David for his care of my vehicle. He has never given me cause to worry. He is ho have a 2000 Volkswagen Passat. It is still going strong. I thank David for his care of my vehicle. He has never given me cause to worry. He is honest and I really appreciate that. Thank you for all you do. David is top notch! More

Park Cities Volkswagen is a great dealership. Everyone is very friendly and professional. I think that they have a wonderful Service Department. I always work with Tony Fruzia and he is helpful and kind is very friendly and professional. I think that they have a wonderful Service Department. I always work with Tony Fruzia and he is helpful and kind. More

VW Tiguan owner I always work with Tony as my service VW Tiguan owner I always work with Tony as my service adviser. I've enjoyed the friendliness, helpfulness, great communication, etc. that he's alw VW Tiguan owner I always work with Tony as my service adviser. I've enjoyed the friendliness, helpfulness, great communication, etc. that he's always provided. VW likes to do things by the book for warranty work, but Tony always makes it enjoyable. More

David Elsea consistently provides great service. Not only is he honest and pleasant to work with, but he goes out of his way to explain what is being done to your car during each visit. He also values t only is he honest and pleasant to work with, but he goes out of his way to explain what is being done to your car during each visit. He also values the customer's time and will go out of his way to make sure each visit is as convenient as possible (i.e. provides a loaner car if extra, unexpected service is required). Thanks, David, for all you do! More

Tony is always friendly and eager to help when I have a service issue or question that may arise. No matter how busy he may be, he always has a pleasant disposition and positive attitude. service issue or question that may arise. No matter how busy he may be, he always has a pleasant disposition and positive attitude. More

I have had nothing but superb attention. I leased my 2010 Jetta and I have decided to keep my loyalty to VW and if this service keeps up I will definitely either lease another car or buy another VW. No 2010 Jetta and I have decided to keep my loyalty to VW and if this service keeps up I will definitely either lease another car or buy another VW. Not only the Car is great but the service personal is great. I honestly had a terrible experience buying the car. The sells person (Sucked!!!). But Im very happy with the service and auto body guys. They have definitely made my decisions with VW worth it. My hat goes of to them!! More

I brought in one of several VW vehicles we (my family) recently purchased through Park Cities Volkswagen to have a pin stripe put on. The work was superb, and the service incredible. Our family, prior recently purchased through Park Cities Volkswagen to have a pin stripe put on. The work was superb, and the service incredible. Our family, prior to purchasing 3 automobiles, had always been strictly with BMW. However, now that we are with the VW family I have had the service has been impeccable, exceptional, and personable, blowing BMW of Dallas' customer care put of the water. While waiting for my car to have the pinstripe painted, which can take from 30 min to an 90 minutes, I needed to go back home and make a quick errand. Free of any hesitation or further time consumption, Evan Doan graciously drove me to take care of my business. The class and generosity was something I never experienced with BMW, with which I had been a loyal customer of for over a decade. Evan Doan, as well as Peter Hodges, were not only more than willing at assist me, but they did it with a smile and a positive attitude. It was a pleasure getting to know Evan better as he drove me to take care of my errands while my car was being worked on. Evan Doan is an intelligent, professional, and all around good person. The little details like this are the convenience and profesionalism that separates Park Cities Volkswagen from the rest. Evan Doan and Peter Hodges should both be considered as invaluable assets to the dealership, because of these exceptional experiences working with these gentlemen is what will develop the kind of customer loyalty which I, as well as my family, have developed. Highly recommended, wouldn't use another VW dealership over Park Cities. I am thoroughly impressed with the staff, attitude, and customer satisfaction they provide. Things provided not because they have to, but because they care about their customers to such a high degree that they WANT to. More