Clay Cooley Volkswagen of Park Cities - Service Center

Arron was great but our problems were apparently beyond her control, having brought my car in for a "check engine light" and weak lights, my bill was >$2000 and a rag left in the engine caused the car to s her control, having brought my car in for a "check engine light" and weak lights, my bill was >$2000 and a rag left in the engine caused the car to stall out on the way home, causing my wife (driving) to almost have a wreck. the car had to be towed back to you and this took 3 days to service. More

I visited the dealership to discuss the probem that needed attention on my Touareg. Everything was explained to me very clearly. I asked if I could bring the car in the next day. I was told that would needed attention on my Touareg. Everything was explained to me very clearly. I asked if I could bring the car in the next day. I was told that would be fine, and that it would be OK for me to hav the use of a loaner car. The service work was performed on time and to my satisfaction. More

Our son attends Medical school a thousand miles away from us and frequently needs to have his late model Jetta serviced. David, a service manager at Park Cities VW serves as a reliable liaison who communica us and frequently needs to have his late model Jetta serviced. David, a service manager at Park Cities VW serves as a reliable liaison who communicates with us when issues arise with the car. We have found him to be honest, fair, and dependable as he treats our son like he was his own. This combined with the shuttle transportation which simplifies the pick up and delivery of the vehicle enables us to feel confident and minimize the inherent stress involved in such situations. More

Anthony Fruzia is a great Advisor. He goes Above & Beyond to assit, always with a smile. This is a great facility with pleasant sales people. Highly recommend. Beyond to assit, always with a smile. This is a great facility with pleasant sales people. Highly recommend. More

Ted Jacobs was a fantastic service advisor! He was friendly and kept me informed of what was going on w/my car....and he somehow kept my bill $32.00 less than what he originally told him! He was awes friendly and kept me informed of what was going on w/my car....and he somehow kept my bill $32.00 less than what he originally told him! He was awesome! More

I do not have to wait for an appointment. The service advisor is professional. The courtesy shuttle van makes it possible for me to use the dealership and to continue to work. Although I did have an ex advisor is professional. The courtesy shuttle van makes it possible for me to use the dealership and to continue to work. Although I did have an expensive bill I was given a fair discount for doing the work all at once and the car has been very reliable for 10 years and is still going strong. This has been its first major repair. More

One of the primary reasons we own and will continue to own volkswagens is because of our service provider Tony Fruzia. We always have total confidence that we will be taken care of in the best possible m own volkswagens is because of our service provider Tony Fruzia. We always have total confidence that we will be taken care of in the best possible manner in all departments when we deal with Tony. He is always professional, helpful and enthusiastic. Thank you for having Tony available to us as our service provider. More

Honestly my husband and I have not had great experiences with this dealership's service department before, so when my headlight went out, I was dreading taking my car in. That said, this time, David Elsea with this dealership's service department before, so when my headlight went out, I was dreading taking my car in. That said, this time, David Elsea has been absolutely wonderful. While they were fixing my light, they found two little lights that also needed to be replaced, and went ahead and took care of those. They noticed I had open recalls on my car and spoke to me to set up a time, but I just couldn't work that into my schedule right now. Then my steering wheel light came on. David managed to fit me in the next day and found me a loaner, which was necessary and so very cool of him. He called me later that day to tell me what was wrong with my steering wheel, the cost, and his honest opinion of what i should do. I've never had that from a dealership, and I GREATLY appreciated it. $1,800 just isn't in our budget right now. Based on David's performance these past couple times, my husband and I will stay returning customers. More

I wanted to bring in my jetta for the state inspection. Knowing that I may have brake issues, I recognized that this kind of servicing would require a great deal of time. After phoning a couple of differen Knowing that I may have brake issues, I recognized that this kind of servicing would require a great deal of time. After phoning a couple of different dealerships, Ted understood that as a single mom I did not have hours to waste sitting in a waiting room. He was the only one to offer the use of a rental car until mine was repaired. That got me in the door. Others offered shuttling service within a 10-15 mile radius- that only gets me halfway home. Upon arrival, I was promptly taken care of. We discussed possible scenarios regarding my brakes, and state inspection. After using the rental vehicle to get my errands done, I received a phone call from Ted about my car. My tires were worn to the point of not being able to pass state. I became very anxious, he assured me that he would take care of everything and that if needed, keep the rental overnight until the car was ready. Only problem- I worked the next day and would be unable to pickup my car or return theirs. Not only did he bring my car to my place of employment, brought the necessary paperwork and took the rental for me back to the rental place. All this done on his lunch hour. He understood my situation, he was empathetic to my needs and he accomodated them, he made me feel confident in his work, Ted made the prices more than reasonable, he took time to explain things to me. He went out of his way to make sure I didn't have to go out of mine. Making this potentially expensive, long drawn out servicing into an efficient, exceptionally priced, well taken care experience. This is the only place that I will allow to service my vehicle. Kudos to Park citiies for having an exceptional employee that knows how to take care of it's customers. More

Boardwalk Park Cities is an exceptional dealership!!! The service they provided while repairing the A/C on my Beetle was outstanding! They took care of everything from transporation to having my car in spark service they provided while repairing the A/C on my Beetle was outstanding! They took care of everything from transporation to having my car in sparkling condition when I picked it up. Their communication was clear and consistent and the staff saw me as a person with specific needs, not just a number to push through a process. Also, as a woman, you always feel a bit vulnerable when your car is being worked on, that you will be taken advantage of in some way, not knowing what is actually wrong with the car. Not here. I truly felt like they only repaired what needed to be done and fairly explained everything they did on the vehicle. I will absolutely buy my next VW here, thanks to the wonderful experience they created during this transaction. More