Clay Cooley Volkswagen of Park Cities - Service Center

Robert provided great service for BOTH of my cars this past week. He was not only kind & courteous, but he and the crew exceeded the time estimate given to us and got us on our way in a freshly cleaned c past week. He was not only kind & courteous, but he and the crew exceeded the time estimate given to us and got us on our way in a freshly cleaned car. I will definitely be using Park Cities VW and Robert in the future. More

We have a complicated car (Phaeton) to work on and always feel confident in the technician at Park Cities Boardwalk. Always thorough with quality of care. feel confident in the technician at Park Cities Boardwalk. Always thorough with quality of care. More

Best servcie experience by-far! I recently re-located to Dallas and made my first visit to my "new dealership" for service. Just like any transition from once home-base to another, I was hestant this staff/ Dallas and made my first visit to my "new dealership" for service. Just like any transition from once home-base to another, I was hestant this staff/location would meet my needs as my former dealership had. They not only met my needs, but surpassed them! Everything from setting and confirming my appt. online, to Brittany's bright and friendly welcoming greeting, made me relieved and excited to have made the switch! She kept me informed throughout my wait of servcies being done and the timeline of completion. I not only feel comfortable but TRUST their work/feedback. I am very pleased with the customer service and efficiency of the staff. Even if Park cities is not your local/closest dealership, they are DEFINTIELY WORTH the travel! More

Service staff was great but the routine service turned out to be "not so routine". The fasteners were left off of the under car shrouding and when I was about 10 miles from the dealership it came loose f out to be "not so routine". The fasteners were left off of the under car shrouding and when I was about 10 miles from the dealership it came loose from the car and started dragging on the pavement. By the time I made it back to the dealership it was destroyed and had to be replaced. However, the service people took care of it for no charge and all I was out was the additional several hours I had to spend waiting. In all the years that I've used this service department I have never had a negative incident like this - hopefully it was just a one-time glitch. More

David was extremely helpful and called me before any work was done on my car to give me the overall total and explaination of what needed to be done. The VW service team did a great job working on my car and was done on my car to give me the overall total and explaination of what needed to be done. The VW service team did a great job working on my car and now it runs great! Everytime I go to PCVW, I know that the job will be done right and my car will be returned by the time I am promised. Also, the guys who drive for the shuttle service are always nice and try to get eveyone where they need to be at a reasonable time. More

I live near Park Cities VW so I decided to stop in recently to have my battery tested (2010 GTI). Sure enough it was going so Robert got my car in (on a Saturday) and replaced it since I was leaving recently to have my battery tested (2010 GTI). Sure enough it was going so Robert got my car in (on a Saturday) and replaced it since I was leaving town the following day. I waited for the repair and the waiting area is pleasant with good coffee. When my car was due for it's 30,000 mile service I decided to take it back to Park Cities. This time I made a service appointment (David was my service adviser since Robert was off that day) for Saturday at 9. It was very convenient just to drop the car off and have them call me when it was ready. The car was actually ready just after noon and I was still busy having lunch with friends! My car both times has been returned freshly washed and the work was performed well. I will be going back! Only problem is, I don't trust me around all those tasty new VWs in the showroom... ;-) More

Aaron was a pleasure to work with. She is honest, fair, helpful and went above and beyond. My '08 Touareg drives like an '12. Thank you! helpful and went above and beyond. My '08 Touareg drives like an '12. Thank you! More

Once again, a very positive experience. Joe went out of his way to keep us informed. One hitch: The software needed to update our Jetta's system was not on hand. He promised to call us us as soon as it arr his way to keep us informed. One hitch: The software needed to update our Jetta's system was not on hand. He promised to call us us as soon as it arrives. Coffee and donuts in the waiting lounge a nice touch. More

My original appointment was made with Tony, but was informed that because just an oil service it would be with Brittney. Prior to her checking out my vehicle, Tony made sure to introduce Brittney to m informed that because just an oil service it would be with Brittney. Prior to her checking out my vehicle, Tony made sure to introduce Brittney to me and she displayed excellent customer service. She was extremely friendly at drop off and when my car was ready!! I can not speak of anything negative of the service or the adviser as it was great!! Thanks! More

Aaron was no nonsense and was able to keep me apprised of exactly what was needed and the timeframe in which my service should be complete. She took the time to re-schedule my shuttle pick-up time to coinci exactly what was needed and the timeframe in which my service should be complete. She took the time to re-schedule my shuttle pick-up time to coincide with the additional time required to complete the service of my vehicle. She was very easy to deal with and didn't pressure me with any up-selling. More