Clay Cooley Volkswagen of Park Cities - Service Center

Once again, a very positive experience. Joe went out of his way to keep us informed. One hitch: The software needed to update our Jetta's system was not on hand. He promised to call us us as soon as it arr his way to keep us informed. One hitch: The software needed to update our Jetta's system was not on hand. He promised to call us us as soon as it arrives. Coffee and donuts in the waiting lounge a nice touch. More

My original appointment was made with Tony, but was informed that because just an oil service it would be with Brittney. Prior to her checking out my vehicle, Tony made sure to introduce Brittney to m informed that because just an oil service it would be with Brittney. Prior to her checking out my vehicle, Tony made sure to introduce Brittney to me and she displayed excellent customer service. She was extremely friendly at drop off and when my car was ready!! I can not speak of anything negative of the service or the adviser as it was great!! Thanks! More

Aaron was no nonsense and was able to keep me apprised of exactly what was needed and the timeframe in which my service should be complete. She took the time to re-schedule my shuttle pick-up time to coinci exactly what was needed and the timeframe in which my service should be complete. She took the time to re-schedule my shuttle pick-up time to coincide with the additional time required to complete the service of my vehicle. She was very easy to deal with and didn't pressure me with any up-selling. More

Anthony (Tony) and Clint are THE BEST!!! I would and do highly recommend them both. I've dealt with Tony for many years now and he has always been professional, courteous and helpful. I've only recently h highly recommend them both. I've dealt with Tony for many years now and he has always been professional, courteous and helpful. I've only recently had the pleasure of interacting with Clint, and the experience was the same. I love my VW car and wouldn't dream of taking her anywhere else and when it comes time to buy a new car you bet I'm coming back to Tony and his team at the Park Cities Volkswagen Dealership!! More

Tony was very patient, honest, and kind during each meeting. He explained every detail in full clarity. He was patient as I called my dad for advice. Tony took time to meet with my Dad and discuss w meeting. He explained every detail in full clarity. He was patient as I called my dad for advice. Tony took time to meet with my Dad and discuss what needed to be done to my car. Tony was always happy and selfless. He gave me a part that was for his car. That was such a kind and thoughtful gesture. More

It was great service! In and out quickly, with job accomplished! Also helped with a loose part under the car, which was easily fixed with new screws! accomplished! Also helped with a loose part under the car, which was easily fixed with new screws! More

I started bringing my Touareg to Boardwalk Volkswagen Park Cities recently, as I had experienced another dealership that did not seem to care or appreciate the customers that it had.It always seemed like Park Cities recently, as I had experienced another dealership that did not seem to care or appreciate the customers that it had.It always seemed like you were just “another customer” bringing in your vehicle for service.I was tired of being treated this way, so I looked for an alternative. I wish I had made the switch a lot earlier. My time at Boardwalk Volkswagen Park Cities has been the exact opposite of the previous dealership. I have been greeted by friendly service professionals, who are happy to welcome you to the dealership. The work has always been performed on time, and on one occasion, they gave me the use of a free loaner car, as I had to go to an important meeting. Boardwalk Volkswagen Park Cities really do understand what customer service is all about. I highly recommend this dealership. More

Park Cities has been easy to do business with from purchase through any service visits that have been required. We only work with Ted Jacobs at the service drive. Ted has been very helpful. His kno purchase through any service visits that have been required. We only work with Ted Jacobs at the service drive. Ted has been very helpful. His knowledge of our VW and all its warranties continue to make our expreience a great one. When it's time to trade for our next VW, we'll be back to Park Cities. More

My experience with this dealership was very enjoyable. I was able To get a same day appointment, and David Elsea, my service advisor, made sure that I was in and out promptly. Plus he kept me updated on the was able To get a same day appointment, and David Elsea, my service advisor, made sure that I was in and out promptly. Plus he kept me updated on the status of my car as it was being worked on. I appreciated his attentiveness. More

I have been to the dealership twice in 90 days. Each time I work with Robert and David is our mechanic. Again, they are the team to have. Robert is very knowledgable and insightful, not to mention eas time I work with Robert and David is our mechanic. Again, they are the team to have. Robert is very knowledgable and insightful, not to mention easy to talk to, and David really does a great job on the car. Our issue this time was one that a lot of the pieces needed were no longer in stock, hard to get hold of, etc. I spoke with Robert and asked was there any other alternative, and he and David got together and came up with a way to work with us. The effort and time they both spend to make the customer happy and have the car fixed well really speaks highly of both of them. This is "why" I choose this dealership, Robert and David. They are good at there job on all levels and that speaks volumes for a dealership. Keep up the good work and thanks for the job well done. More