Clay Cooley Volkswagen of Park Cities - Service Center

I had to write and post this because the degree of I had to write and post this because the degree of service I encountered at Park Cities VW was really impressive. I could tell that they're really m I had to write and post this because the degree of service I encountered at Park Cities VW was really impressive. I could tell that they're really making an effort to be customer service focused - it shows! Everyone was very friendly and very helpful, but beyond that they really seemed to have my best interests in mind rather than just their bottom line. I've been to dealers for repairs before and always dreaded it because I anticipated having them once again tell me every last little thing they found that they said needed to be repaired urgently whether it really did or not. Well at Boardwalk they weren't that way at all. In fact they looked to be trying to save me money. They looked for efficient solutions to my auto breakdown and were able to fix just what really needed it. That is SO appreciated. They did a fantastic job, were great at communications, and my car even came back freshly washed. It was a great experience. Thanks very much! More

I was received at the dealership warmly and all my needs I was received at the dealership warmly and all my needs were tended to. Everyone was very friendly and willing to help. Overall it was a wonderful I was received at the dealership warmly and all my needs were tended to. Everyone was very friendly and willing to help. Overall it was a wonderful experience! More

Great employees. Ver friendly atmosphere. Attention to detail first rate. Explanations of needs complete. The only thing I couldn't get done during my recent visit (10,000 mile service) was a "computer re detail first rate. Explanations of needs complete. The only thing I couldn't get done during my recent visit (10,000 mile service) was a "computer reset" that would have helped with mileage, performance, etc. I did not have the two hours to wait for this VW proposed update. Other than that, Park Cities Volkswagen is the best dealership we have dealt with. We started with Metro VW in Irving, but knew we found our Eos's home on our first visit. Unfortunately our first Eos was totalled out when an absent minded driver ran a light and we hit him broadside at 35 to 40 MPH. My wife and I were lucky that all airbags and restraint systems worked perfectly. We were so impressed, we went back and got our 2012 Eos. What a car, what a dealership. Kenny Pirkle Jan Hawkins More

It is a very kind and friendly dealership, and are always at your service for any question or concern. I am really happy with my car as well as the people who are at service. at your service for any question or concern. I am really happy with my car as well as the people who are at service. More

I feel very comfortable at this dealership and particularly with service advisor Robert Craft. I trust Robert's analysis and advice. I generally wait for my car to be serviced (I live outside the particularly with service advisor Robert Craft. I trust Robert's analysis and advice. I generally wait for my car to be serviced (I live outside the service area of the courtesy van), and Robert has always given me an accurate estimate of the time it will take. The quality of service has been top-notch, as far as I can tell, and Robert's advice and help has always been spot-on. More

Mr. Elsea was professional, friendly, and very helpful in the service department. He took time to explain the situation to me and was very helpful in expediting the service necessary. Will use this dealersh the service department. He took time to explain the situation to me and was very helpful in expediting the service necessary. Will use this dealership for all service needs. More

The service technicians are always EXTREMELY friendly and respectful of my time whenever I need maintenance or repairs on my 2009 Jetta. This past visit I just had an oil change and some minor repair work an respectful of my time whenever I need maintenance or repairs on my 2009 Jetta. This past visit I just had an oil change and some minor repair work and I was out of there in 1 hr! And that even included a car wash! The facilities are nice and they offer free wifi (albeit it's a little slow). Every service tech consults with me before they perform any unexpected repairs and are always clear with me about future work which needs to be done. Lastly, one time I dropped my favorite earring down a narrow gap between the driver's seat and the middle console (poor design flaw) which I could never retrieve after many attempts. I pointed this out to David Elsea (must have been last year) and he crawled in my back seat and worked on retrieving that earring for 15 min!!! And he got it!! These guys are great! More

Boardwalk VW has always done an outstanding job for service. When you bring the car to the service area, it is out of the elements and you a greeted by a servce advisor. Ted Jacobs has worked with me t service. When you bring the car to the service area, it is out of the elements and you a greeted by a servce advisor. Ted Jacobs has worked with me twice now with my 2006 Jetta and has always listened and given the repair needs with explanations. I like straight forward news. Knowing that it gets fixed right the first time is important to me. Great job to the crew at Volkswagen. More

Robert and his team really helped me out with my repairs on my Jetta...while in for routine maintenance an issue came up that would not have otherwise but covered under my warranty. But they extended a good on my Jetta...while in for routine maintenance an issue came up that would not have otherwise but covered under my warranty. But they extended a good will warranty to me and saved me lots of money - which I REALLY appreciated! More

Park Cities Volkswagon was the best experience I have had at any dealership. Friendly service and most importantly I didn't feel I was getting ripped off. I typically go to Hiley Volkswagon where they were c at any dealership. Friendly service and most importantly I didn't feel I was getting ripped off. I typically go to Hiley Volkswagon where they were charging me for service that Park Cities told me was covered under warranty. Park Cities attendant, Ted, was honest. Honesty goes a long way in my book. I will recommend all my VW driving friends to Park Cities. More