Clay Cooley Volkswagen of Park Cities - Service Center

Excellant service. Shop manager took vehicle for test drive with me and was able to get a good sense of the issue. At the end of service the mechanic also took a test drive with me for my satification. drive with me and was able to get a good sense of the issue. At the end of service the mechanic also took a test drive with me for my satification. More

Always great service, always helpful, friendly and knowledgeable staff members. Work is always completed in a timely manner and my car is always returned clean! knowledgeable staff members. Work is always completed in a timely manner and my car is always returned clean! More

I called late Friday afternoon to see if I could get an oil change. Mr. Fruzia immediately told me to come in and it would be taken care of. He is consistently friendly, professional, and prompt in having oil change. Mr. Fruzia immediately told me to come in and it would be taken care of. He is consistently friendly, professional, and prompt in having my car moved to the service area. Mr. Fruzia keeps me informed of any and all progress if I am waiting for my car, and is quick to inform me if there are other mechanical issues to be addressed. Pricing, time frame, and any other questions I may have are quickly answered by Mr Fruzia. If he does not have the answer, he will find out and let me know promptly. He is a great service representative. More

This is my 3rd visit to the dealership in less than 6 months. I will say that if it were not for Chad Wheeler working things out for me, I might be more questioning. He has been so understanding, keepin months. I will say that if it were not for Chad Wheeler working things out for me, I might be more questioning. He has been so understanding, keeping me informed on the progress of my car, making everything as affordable as he was able to for my repairs. Chad will always be my go-to-guy at Park Cities Volkswagon. More

Quick efficient service! Very informative representatives. My car was taken care of quickly and in the amount of time promised. Chad kept me informed of the service needs and time frame. representatives. My car was taken care of quickly and in the amount of time promised. Chad kept me informed of the service needs and time frame. More

I was so very pleasantly surprised that VW Service had the ability to see me on the spot to help me with my headlight. They were so nice and efficient, I was in and out in less than a half hour. The ser the ability to see me on the spot to help me with my headlight. They were so nice and efficient, I was in and out in less than a half hour. The service department is the main reason I returned to purchase 2nd VW from Boardwalk/Park Cities on Lemmon in Dallas. Customer Experience extends to every touch point/inflection point of the customers interaction cycle. Good job! More

Everyone at the dealership has been phenomenal to work with. They were very accommodating, and took care of my needs as quickly and efficiently as possible. And everything was completed at a very reason with. They were very accommodating, and took care of my needs as quickly and efficiently as possible. And everything was completed at a very reasonable cost. I will definitely be back! More

Brittney was great, very helpful with the service issues I had. She went above and beyond, will definitely be requesting her next time I come in for service! I had. She went above and beyond, will definitely be requesting her next time I come in for service! More

I had a great experience with Mike he was very polite and even explained to me what services needed immediate attention and why. He was happy to answer any all questions I had without making me feel like I w even explained to me what services needed immediate attention and why. He was happy to answer any all questions I had without making me feel like I was just another customer. More

Chad Wheeler was so friendly and helpful. He answered all my questions no matter how small. The shuttle took me back to work on the day I dropped off my car quickly so I didn't have to miss work. Chad c all my questions no matter how small. The shuttle took me back to work on the day I dropped off my car quickly so I didn't have to miss work. Chad contacted me with repair status, warranty status & rental car approval right away. They had my car over the weekend & it was ready on Monday afternoon. Chad informed my that my care was covered under warranty so I didn't have to pay out of pocket. Once my care was ready for pick up they sent a shuttle for me during my lunch hour. Service Advisor Robert Craft made sure to help get my paperwork processed & last minute questions I had answered. I love that I didn't have to sit around forever in their lobby or miss a day of work for these repairs. Everyone at the service department are so friendly & I would highly refer anyone to go there for repairs to their VW. More