Clay Cooley Volkswagen of Park Cities - Service Center

I visited the dealership as my back door would not open and my air bag light was on. I called the repair costs in to the warranty people and they would not accept it. I called Boardwalk back with this in and my air bag light was on. I called the repair costs in to the warranty people and they would not accept it. I called Boardwalk back with this information and they took over. They were able to deal with the warranty people and have my repairs done and on time--no out of pocket charges to me. They were very professional and courteous to me and made sure to leave me a voicemail with up to date details as to when my car would be ready. I would definitely recommend Boardwalk Park Cities VW. Good job. More

On February2, 2012 I dropped into the service department of Park Cities Volkswagen after an engine warning light activated on the dashboard of my Jetta Sport Wagon. I asked Service Representative Tony Fruz of Park Cities Volkswagen after an engine warning light activated on the dashboard of my Jetta Sport Wagon. I asked Service Representative Tony Fruzia if he could work me in as I was free that day and he got right on it. I was warmly welcomed and he kept me updated every step of the way until the repair work had been performed and I was on my way. I have always received outstanding service from this dealership and in fact Tony commented on my low customer number when I checked in. I mentioned that I bought my first Volkswagen there back in 1978 when the dealership was known as Economy Volkswagen. I have had a succession of cars maintained by this dealership in all the years since and have the satisfaction of knowing that they are professionally maintained by VW's best support staff. I have enjoyed driving Volkswagens with their German engineering and will continue to do so knowing I am in good hands with Park Cities Volkswagen and Tony Fruzia. Many thanks for such a positive service experience. Best regards, Donald K. Cowan More

The personal is very clear and honest at the service department, they explain what are the options you have and let you make an informed decision about your car. department, they explain what are the options you have and let you make an informed decision about your car. More

My daughter was driving our VW Bug and began to smell gas. She thougth it was the truck ahead of her. By the time she got home we could see/smell gasoline coming from the front right side of the car. Thi gas. She thougth it was the truck ahead of her. By the time she got home we could see/smell gasoline coming from the front right side of the car. This was 5:15pm - we took the car to your location and were relieved to hear you still had mechanics on duity. They pushed the car into your garage and we were told there was a hole in the fuel line. You had the part, performed the necessary mechanics and then proceeded to wash the car to help eliminate the gasoline odor and gave us back the car. Your Team is AWESOME! Thank you for consistently exceeding our expectations. I wish I could remember the name of the peson who helped us. This is the second time I have been helped by him and he has been truly wonderful - he completed the paperwork for the past two times I have been in to see you, so it should be easy for you to find. We will be back! Mary Pat Sullivan More

These 4 guys are the dream team of Park Cities! Each guy provided superb service in each area of the car buying process. David as my service advisor was great...I can thank him for me driving off in a new provided superb service in each area of the car buying process. David as my service advisor was great...I can thank him for me driving off in a new 2012 Passat! Who knew that getting a tire patched would lead to a new car! :-) David introduced me to Peter who was fabulous as the sales guy. Peter listened to what I wanted and kept the whole buying process short & sweet & to the point...greatly appreciated!! Again, Peter took the time to compare prices, made sure I was comfortable and took the time to introduce me to the latest Bluetooth technology. Patrick as the finance manager also kept the process short & to the point and I didn't walk out there wondering if hidden fees were going to show up somewhere. Olivier as the client advisor took very good care of me getting my stuff out of my old car & into my new car, making sure I was happy & set to roll. All four guys were fantastic...each one listened to what I wanted, made sure I was comfortable and certainly made me laugh along the way. Excited about my new car & happy about the overall car buying experience! Thanks! More

Park Cities Volkswagen is great to deal with! They meet all your needs and more. They go above and beyond to satisfy their customers. The service department is very kind and helpful. VW is understanding all your needs and more. They go above and beyond to satisfy their customers. The service department is very kind and helpful. VW is understanding and willing to do whatever it takes to keep you from being inconvenienced. I highly recommend PC VW!! More

Went in worried because of a check engine light was on. Robert met with me without an appointment explained everything that was going to happen that day, and got me a shuttled around while my car was worke Robert met with me without an appointment explained everything that was going to happen that day, and got me a shuttled around while my car was worked on. Dropped of the car at 1 and was able to pick it back up by 5 no hassles and no surprises. More

I came into the dealership with no appointment as I could not forsee a bad battery coming and Ted let me know right away the cost and approx time it would take to complete the assessment. I expressed I was not forsee a bad battery coming and Ted let me know right away the cost and approx time it would take to complete the assessment. I expressed I was on a very tight schedule and he completely understood and got my car back to the mechanics to replace the battery and reprogram the car. He was extremely helpful and understanding and got me back in the car repaired in record time. Ted is wonderful and I highly recommend him for any services one might need to your VW. More

I came in for my 40,000 mile service. David and the service team were quick and courteous. As always service was great, it is nice to be valued as a customer. service team were quick and courteous. As always service was great, it is nice to be valued as a customer. More

David was awesome. My comment is for the pricing. I think it is ridiculous that you charge your customers $119.95 for a oil change and tire rotation (10k mile service). That is what BMW and Mercedes c think it is ridiculous that you charge your customers $119.95 for a oil change and tire rotation (10k mile service). That is what BMW and Mercedes charge! I can tell you that I will not be bringing my car in for routine maintenance when I can get an oil change and tire rotation for $30. More