Clay Cooley Volkswagen of Park Cities - Service Center

I love going to Park Cities VW and I especially love working with Tony! When I come in everyone is so personable and helpful. They are always willing to help me with whatever I need and I always feel my working with Tony! When I come in everyone is so personable and helpful. They are always willing to help me with whatever I need and I always feel my needs are being met. Furthermore, they give me the information I need to make informed and decisions about my Jetta and service. Not to mention I have never found a better deal in town! Park Cities isn't like most dealerships, where you walk away feeling pushed and forced into expensive service and products. Park Cities truly cares about their customers and I'm so happy I decided to buy my Jetta with them. More

Tony Fruzia is an excellent service provider who knows his customers and goes the extra mile to make sure they are informed during the service process and know their options. He is always positive, upbea his customers and goes the extra mile to make sure they are informed during the service process and know their options. He is always positive, upbeat, and friendly, which is a big help especially when dealing with the inconvenience and stress that goes along with having a car out of service. Over the past 11 years, I have dealt with other Volkswagen shops in the area, but Tony is the reason I consider Park Cities VW my first choice when having any service done on my New Beetle TDI. More

I took my daughter's 2005 VW beetle into Park Cities VW to have it serviced. I was preparing the car for sale. I also needed two hub caps and some touch up paint which I ordered from the parts department. to have it serviced. I was preparing the car for sale. I also needed two hub caps and some touch up paint which I ordered from the parts department. Rachel Lapino was my service representative and handled my contact with their department well. She gave me good advice while emphasing the recommendations their tech had made. When she found out I was selling the car she informed the used car dept. and they also gave me good advice. Rob Mills in the parts dept. was also very nice and helped. More

As Always Tony has gone above and beyond himself. He noticed that my tires were wearing funny even though they were only a few weeks old. He had them balanced and my ride runs like brand new! Little t noticed that my tires were wearing funny even though they were only a few weeks old. He had them balanced and my ride runs like brand new! Little things like that go along way with a customer. I have even told people that I may get a better deal on a Volkswagen at another dealership, but I will always buy from you because of the "After" customer service that I receive. Tony is a great asset to your customer service department. More

Friendly, fast and convienent service. Clean welcoming facility and the employees were professional. I appreciate honest work and integrity, Robert presented himself very well and did not leave me with a facility and the employees were professional. I appreciate honest work and integrity, Robert presented himself very well and did not leave me with any questions. Nice work, Jeremy King More

I was fully expecting to have to leave my car overnight but the service team was lightening-fast in getting it done within MINUTES! Rachelle was super-friendly and always kept me updated on the progress of but the service team was lightening-fast in getting it done within MINUTES! Rachelle was super-friendly and always kept me updated on the progress of the service being done. More

They took care of my car very quickly even though my appointment was made that morning. The service adviser was very friendly and explained what the problems were and how to fix them very well. I like appointment was made that morning. The service adviser was very friendly and explained what the problems were and how to fix them very well. I liked him not pushy about fixing everything at the same time. He was very understanding and suggested me the future services very well. And addition to that he called me when he promised to do so. I have taken my car to your services since I purchased my car in 2003. The service department have been improved so much I think. Keep up the good work! More

The service department is organized, friendly and very professional. It is my opinion that my vehicle experienced a first class VW service 80 k maintenance effort with a few extra items that I requested. professional. It is my opinion that my vehicle experienced a first class VW service 80 k maintenance effort with a few extra items that I requested. They were careful, thorough and told me about all the charges before the vehicle went into the service area for its work. Mike Hart went way beyond the expected to take care of even my most trivial request and was very detailed oriented. He checked with me and discussed the status of the work whenever it was required including calling me on my cell and emailing me with updates. I definitely recommend this service group. Pricing of the work was not low, but if an owner wants first class certified service from trained VW mechanics, I'm pretty sure this is the place to bring your car in the Dallas area. I did not inspect the certifications of their mechanics, their training program for their mechanics, nor am I aware of what their post work quality control checks are in the garage. However, the overall impression is one of cleanliness, orderliness and professionalism in the front area of the service group. Such an impression, in my experience, along with the service representative's attentiveness, extends into the service bay area. The vehicle was delivered back on time and they dropped me off and picked me up in a VW dealership van at my office. This group, and Mike Hart, one of the service personnel at Park Cities who handled my car's service, are excellent and I recommend them. More

Went in for oil change and detect why engine light was on. They Made sure I was able to go back to work after my visit. Kept me updated during the process. Very friendly. on. They Made sure I was able to go back to work after my visit. Kept me updated during the process. Very friendly. More