Clay Cooley Volkswagen of Park Cities - Service Center

Had problems getting the service person to respond. Repairs took much longer than I was told and wasn't able to get my car til the next day. The work done was fine. Repairs took much longer than I was told and wasn't able to get my car til the next day. The work done was fine. More

Within a year we purchased two VW's. Tony has been the service man we've dealt with the most. We always ask for him because he knows his job and the vehicles. He goes out of his way to explain things and service man we've dealt with the most. We always ask for him because he knows his job and the vehicles. He goes out of his way to explain things and tries to make our time there as comfortable as possible. The other associates marked have assisted us when Tony is not available. It is great that they work well together and display professional teamwork. We look forward to a long future with VW and Tony and his team mates! More

Chad was great- took care of my primary reason for Chad was great- took care of my primary reason for coming in and turned out they found another issue which he got resolved in a timely manner and ga Chad was great- took care of my primary reason for coming in and turned out they found another issue which he got resolved in a timely manner and gave me a discount on that which I appreciated. More

I have been coming to this dealership for many years now...and I can say that every so often the team there strives to reach the next level of service in their pursuit to satisfy and appease their custo now...and I can say that every so often the team there strives to reach the next level of service in their pursuit to satisfy and appease their customers. This last visit showed just that. Boardwalk VW Park Cities is trying yet again to reach the another level to their already existing one, and in my opinion they have. Courteosy has always been their practice no matter what level they are trying to achieve. Britney is lovely and a delight to work with. Thank you Brittney Ted is patient and most attentive in listening to make sure he addresses ALL that his customers are coming their. He is also good about going over everything you ask him to do, and that lets me think...he was listening....and attentatively. Thank you Ted! More

Mike did a phenomenal job both helping me out a well as explaining and working with my warranty company, even when they weren't as helpful explaining and working with my warranty company, even when they weren't as helpful More

I have been happy with the service recived from this dealership but I have really benefited from service with Tony. He is always friendly and helpful offering information about other services even when dealership but I have really benefited from service with Tony. He is always friendly and helpful offering information about other services even when the work is not completed by this dealership. Tony is personable and knowledgable about things other than cars. When my niece went to the air force Tony provided information bout service member benefits which we were unaware of. He really makes you feel like he is concerned about yoy as a person not just a customer. More

My car broke down while I was on business in Dallas, the night before I was supposed to be going home and luckily I made it to Park Cities VW about 20 minutes before closing time. Chad and the technicians night before I was supposed to be going home and luckily I made it to Park Cities VW about 20 minutes before closing time. Chad and the technicians that worked on my car couldn't have been nicer and more helpful, turning what could have been a really stressful experience into a mild inconvenience. They must have taken pity on me because despite having a busy schedule they looked at my car first thing the next morning and had it back on the road that afternoon, just in time to get me back to Austin. They kept me informed about what was going on the entire time and were upfront about the cost, which was a little pricey as expected from a dealership, but you pay for what you get and that is certainly true here. As an added bonus they changed my bad brake light at no charge and washed my car. I'm actually pretty sure they even waxed it. I really wish this dealership was in Austin because the customer service was better than what I'm used to at Charles Maund. I'm (hopefully) never going to have any reason to go there again but for anyone that lives close to Dallas I highly recommend this dealership and Chad in particular if you're able to catch him. More

Very friendly employees and do a great job on the service. I would like the option of renting a free rental car while my car is being serviced and would like a better explanation of what is being do service. I would like the option of renting a free rental car while my car is being serviced and would like a better explanation of what is being done on my car. More

The service is always outstanding at Park Cities VW. I'm moving to Austin next month but plan to continue using Park Cities VW for routine maintenance. moving to Austin next month but plan to continue using Park Cities VW for routine maintenance. More

We came in without an appointment with a dead battery. The service dept was able to get our car in and out in a timely matter. Tony was friendly and helpful. The service dept was able to get our car in and out in a timely matter. Tony was friendly and helpful. More