Clay Cooley Volkswagen of Park Cities - Service Center

Tony is one big reason I am a return customer at VW Park Cities. He's taken care of my cars for a long time. Just seeing him when I drive in gives me a sense of confidence. The problem this time was in the Cities. He's taken care of my cars for a long time. Just seeing him when I drive in gives me a sense of confidence. The problem this time was in the transmission, always a scarey prospect. Tony laid out the possibilities, so there would be no surprises. As it turned out, the problem was less serious than we thought. It's fixed now, running smoothy. I like the car, I like the dealer, and I like your service department. And I like Tony. When it comes time to trade, I'll be back. More

Tony was absolutely the best. This dealership is above and beyond when it comes to help customers feel confident about their purchase. Regardless of how small of a problem I have they always help me solv and beyond when it comes to help customers feel confident about their purchase. Regardless of how small of a problem I have they always help me solve them and their knowledge and friendliness always make me feel welcome. I would highly recommend this team of people and I will always be grateful to have this dealership so close to me. They are absolutely the best! I'd give them 10's across the board if I could. More

Everyone was very friendly and happy to help and answer questions. They were upfront about pricing and did their best to accomplish the task at hand quickly. questions. They were upfront about pricing and did their best to accomplish the task at hand quickly. More

Everything was just great and very fast. The service was perfect and the car is in like new shape. thank you for all your help. perfect and the car is in like new shape. thank you for all your help. More

I had a problem with my 2007 Passat starting the day before I brought the vehicle to the dealership.Mr. Jacobs had that problem checked out, and he provided me an explanation as to why I had experienced before I brought the vehicle to the dealership.Mr. Jacobs had that problem checked out, and he provided me an explanation as to why I had experienced the problem the previous day but not the day I brought the car to the dealership. He didn't charge me for checking out that problem. I told him that I still wanted an oil change while I had the vehicle at the dealership. He checked the service history on my vehicle and told me the vehicle was due for an 80,000 mile scheduled maintenance, which I authorized him to have done. Later that day he called me and told me I needed two torn CV boots replaced, which I also authorized him to have done. Mr. Jacobs had all of that work done on that day, Saturday, September 1, 2012. He was extremely professional, knowledgeable and courteous, and the service he provided to me was perfect. More

The customer service at this dealership is great!!!! I primarily go there for service & maintenance on my vehicle. I have been working with Tony Fruzia since I purchased my VW Jetta in 2009. He is extreme primarily go there for service & maintenance on my vehicle. I have been working with Tony Fruzia since I purchased my VW Jetta in 2009. He is extremely personable & professional. I would definitely recommend him & this dealership to friends, family, & co-workers. More

Tony was extremely helpful and friendly. He helped ensure that my service visit was both thorough and quick, which I appreciate. I will be going back to PC VW and Tony next time. that my service visit was both thorough and quick, which I appreciate. I will be going back to PC VW and Tony next time. More

A+ really great and timely service. I would highly recommend this dealership. Nice ride back to my office and they called to schedule a pickup. recommend this dealership. Nice ride back to my office and they called to schedule a pickup. More

Last March I purchased a brand-new 2012 Passat from Park Cities Volkswagen, and the question became what to do with my 2003 Passat. My goddaughter was turning 15 years old in July, and I decided to give it Cities Volkswagen, and the question became what to do with my 2003 Passat. My goddaughter was turning 15 years old in July, and I decided to give it to her for her birthday. She would be getting a learner's permit and her mother planned to apply for a hardship license for her as soon as the law allowed; the father had recently passed away. My goddaughter is one in a million. She has never been in a day's worth of trouble, she is respectful, responsible, intelligent, hardworking, and makes top grades at Ursuline. In my opinion, she had earned that car. So, I took the car to my trusted service representative, Mike Hart. Together, we planned the necessary and optional repairs to make that gray Passat with the gray leather interior the most safe, dependable, and beautiful first car that a teenager could ever want. Mike was absolutely remarkable. He was patient and knowledgeable and answered all my questions. He helped me out where he could with the cost of the repairs, and made sure that all the work was done correctly. He was thorough, and in my opinion, extremely ethical. His recommendations were to the point on what the car needed. He kept me updated on the repairs, and let me know when the mechanics discovered some theretofore unknown issues. He explained each of these issues, gave me a price, and allowed me to decide whether to make each of the repairs. Of course I did! This car was for my Precious! Her life depends on this car! Mike made sure the Passat was waxed, polished, and detailed when I picked it up. It even smelled new. I surprised that teenager with that beautiful car; she screamed to wake the neighborhood, ran over to it, touched it, fell in love with it. Mike made that happen. He cared enough about a girl's first car to give it Park Cities' best. He even worked with me on timing the surprise. He even called several days later to see how she liked it and make sure everything was done to my satisfaction. I made sure my goddaughter and her mother knew how well Mike had taken care of the car, gave them Mike's direct line at Park Cities, and know that they will be Mike's newest customers. I would unhesitatingly recommend Mike to any and all of my friends. He is a credit to Park Cities Volkswagen. More

My car would not start. We could not find the battery. When I called the dealership it took at least 15 minutes to get someone to take my call. Jeremy finally answered and helped. He is brand new and was When I called the dealership it took at least 15 minutes to get someone to take my call. Jeremy finally answered and helped. He is brand new and was very nice. Thanks to Jeremy we were able to start the car and drive it to the dealership. When we arrived we were helped by Ted. He was very nice. Our main complaint, a replacement battery should NOT be $400. I dont care where the battery is located or how long it should last, $400 is ridiculous! In addition, about 5 months ago, an air bag indicator light went off. When we took our car to this same dealer they informed us the sensor was bad and needed replacement. This would have cost us over $1,000. Turns out, the sensor was not out, the battery was going bad and needed to be replaced. The dealer continued to call my husband for months asking us to replace the sensor. With the new battery, the air bag indicator light is no longer on. Luckily we held off and we are not out an additional $1,000 for no reason. More