Clay Cooley Volkswagen of Park Cities - Service Center

Everyone exceeded my expectation. Overall a positive experience. I enjoyed working with Tony. Pat was also very helpful. My car is running great now. I am also worried about items that may have been ove experience. I enjoyed working with Tony. Pat was also very helpful. My car is running great now. I am also worried about items that may have been overlooked at my previous repair location. More

Brought bug in for state inspection and to have drivers side windshield washer replaced, asked that passenger side washer also be replaced at same time. Parts only had one washer available, but had a heate side windshield washer replaced, asked that passenger side washer also be replaced at same time. Parts only had one washer available, but had a heated one available to utilized on the passenger side. Tony took it upon himself (and I totally agree with his intervention) to tell tech NO to heated washer (ridiculous for Texas weather and it cost twice as much as the regular washer). If more service reps were as thoughtful and looked out for the customer (as Tony does), more money would be made in the long term via repeat customers. If a heated washer had been installed on my car, I'd have been totally ticked off. Hope you appreciate Tony the way I do, besides, he's always cheerful and friendly. More

The work on my Beetle was done quickly but properly. Mike was very personable, remembering the last time my Beetle was in for service. He kept me informed as to the progress as well as other issues he recomm was very personable, remembering the last time my Beetle was in for service. He kept me informed as to the progress as well as other issues he recommended be addressed. My car was ready for me upon my arrival back to the dealership and was presented to me nice and clean. More

Justin went above and beyond! Not only was he super friendly, but...I had something hanging from my car, and he got on his knees and got dirty just to get it off my car! I felt horrible he got dirty a friendly, but...I had something hanging from my car, and he got on his knees and got dirty just to get it off my car! I felt horrible he got dirty and didn't even ask him for help, he just did it, and with a big smile. I hope Park Cities VW recognizes the level of customer service Justin is willing to give. Thank you! More

Awesome service. I wasn't scheduled, had a problem and they fixed it right away. Tony followed up with a phone call to be sure everything was right. Great job! they fixed it right away. Tony followed up with a phone call to be sure everything was right. Great job! More

So far i have been with this dealership for successful two and a half years, and for all this time i have had a customer service that is second to none. two and a half years, and for all this time i have had a customer service that is second to none. More

I had battery problems on Saturday and eventhough I was at the dealership at 440pm and they close at 5pm they made sure I have a new battery installed so that I am not strangled over the weekend and made at the dealership at 440pm and they close at 5pm they made sure I have a new battery installed so that I am not strangled over the weekend and made sure I am a happy customer. so glad I have a VW and so glad their customer service is amazing. More

I had an amazing experience at Park Cities VW. Jorge was so friendly and helpful upon my arrival and throughout the entire process. The shuttle drivers were kind and prompt when taking me to and from work. so friendly and helpful upon my arrival and throughout the entire process. The shuttle drivers were kind and prompt when taking me to and from work. Usually getting work done on your car is a nightmare but Park Cities VW made it a painless experience. More

Took my car in for some maintenance and Jorge took care of me from the moment I got there. They had my car for a few days and kept me updated on what was going on. My car was taken good care of and I hig of me from the moment I got there. They had my car for a few days and kept me updated on what was going on. My car was taken good care of and I highly recommend them. Thanks, Jorge and Park Cities! More

Larry and Mike are great to work with. They are very friendly and knowledgeable. I'm always helped as soon as my car has a problem friendly and knowledgeable. I'm always helped as soon as my car has a problem More