Clay Cooley Volkswagen of Park Cities - Service Center
Dallas, TX
314 Reviews of Clay Cooley Volkswagen of Park Cities - Service Center
Outstanding Service and Customer Service. Well beyond what I have experienced at my Jaguar dealership. I wish more dealerships would appreciate and recognize their clients. what I have experienced at my Jaguar dealership. I wish more dealerships would appreciate and recognize their clients. More
I got a nail in my tire the day after Christmas and they were so helpful and friendly. They worked me in quickly as a walk-in and were very courteous! were so helpful and friendly. They worked me in quickly as a walk-in and were very courteous! More
In the past I've been unhappy with both attitude & service at Park Cities but the convenient location offen won out. This time I was forced to use them for service and was pleasantly surprised with th service at Park Cities but the convenient location offen won out. This time I was forced to use them for service and was pleasantly surprised with the personnel & atmosphere. Not only was I given a loaner but was kept informed on the repair progress and treated with respect. Matt Lewis was very professional and appeared concerned with my satisfaction. More
Tony Fruzia is by far the best service rep I've ever dealt with. He goes above and beyond to make sure the customer is happy. Case in point... he worked with the warrany department to get the faulty par dealt with. He goes above and beyond to make sure the customer is happy. Case in point... he worked with the warrany department to get the faulty part covered under warranty. It made my day! More
always a pleasure to work with Park Cities. We have 2 volkswagons and never have any complaints---thanks to all they do! Every person there is a delight. volkswagons and never have any complaints---thanks to all they do! Every person there is a delight. More
Ted was veery courteous, friendly and helpful. He went out of the way to have my child's GPS retrieved from the car's compartment part of the hand rest. Wishing you Happy Holidaya !!! Thanks, Ted. out of the way to have my child's GPS retrieved from the car's compartment part of the hand rest. Wishing you Happy Holidaya !!! Thanks, Ted. - Manivannan More
Everyone exceeded my expectation. Overall a positive experience. I enjoyed working with Tony. Pat was also very helpful. My car is running great now. I am also worried about items that may have been ove experience. I enjoyed working with Tony. Pat was also very helpful. My car is running great now. I am also worried about items that may have been overlooked at my previous repair location. More
Brought bug in for state inspection and to have drivers side windshield washer replaced, asked that passenger side washer also be replaced at same time. Parts only had one washer available, but had a heate side windshield washer replaced, asked that passenger side washer also be replaced at same time. Parts only had one washer available, but had a heated one available to utilized on the passenger side. Tony took it upon himself (and I totally agree with his intervention) to tell tech NO to heated washer (ridiculous for Texas weather and it cost twice as much as the regular washer). If more service reps were as thoughtful and looked out for the customer (as Tony does), more money would be made in the long term via repeat customers. If a heated washer had been installed on my car, I'd have been totally ticked off. Hope you appreciate Tony the way I do, besides, he's always cheerful and friendly. More
The work on my Beetle was done quickly but properly. Mike was very personable, remembering the last time my Beetle was in for service. He kept me informed as to the progress as well as other issues he recomm was very personable, remembering the last time my Beetle was in for service. He kept me informed as to the progress as well as other issues he recommended be addressed. My car was ready for me upon my arrival back to the dealership and was presented to me nice and clean. More
Justin went above and beyond! Not only was he super friendly, but...I had something hanging from my car, and he got on his knees and got dirty just to get it off my car! I felt horrible he got dirty a friendly, but...I had something hanging from my car, and he got on his knees and got dirty just to get it off my car! I felt horrible he got dirty and didn't even ask him for help, he just did it, and with a big smile. I hope Park Cities VW recognizes the level of customer service Justin is willing to give. Thank you! More