Clay Cooley Volkswagen of Park Cities - Service Center

I called ahead explaining my battery had died, needed a jump just to get there, made sure the right battery was in stock. When the bill came they tried to charge an extra $100 on a battery test that wasn’t jump just to get there, made sure the right battery was in stock. When the bill came they tried to charge an extra $100 on a battery test that wasn’t asked for. Also charged $60 more on the battery than originally quoted (not labor costs). The ask for payment without even giving an invoice. So I had to have them read through everything otherwise I wouldn’t have caught the “test” they had on there. More

Repairs done well. I was given a beautiful loaner car. Good job Randy … much appreciated I was given a beautiful loaner car. Good job Randy … much appreciated More

Justin was great to work with and kept us well informed throughout the process of having our car repaired. throughout the process of having our car repaired. More

Rickey was an extremely big help and was able to get me a great rate for my repairs. He was also very nice and easy to speak with! great rate for my repairs. He was also very nice and easy to speak with! More

Great customer service Great customer service, informative about repairs needed. Great customer service, attentive, very informative about truck repairs that are needed. informative about repairs needed. Great customer service, attentive, very informative about truck repairs that are needed. More

Friendly staff and quick service. We’re able to use my warranty and was out of there quickly with a working car. We’re able to use my warranty and was out of there quickly with a working car. More

Justin was very helpful when I brought my car in last minute and they were fast and efficient!! minute and they were fast and efficient!! More

I recently took my car to Volkswagen for an oil change and a state inspection. Robbie was the one who took care of my car, and he was incredibly helpful in making sure everything was in order. I can’t tha and a state inspection. Robbie was the one who took care of my car, and he was incredibly helpful in making sure everything was in order. I can’t thank him enough for his kindness and expertise. More

The staff is very friendly and professional. I came to the dealership and I was able to an oil change with not a long wait. I came to the dealership and I was able to an oil change with not a long wait. More

Very professional Quick replies, no matter there channels Understanding customer pain points and showing that you care. Professionalism: Being polite, respectful, and competent. Knowledgeability: Having a Understanding customer pain points and showing that you care. Professionalism: Being polite, respectful, and competent. Knowledgeability: Having a More