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Clay Cooley Volkswagen of Park Cities
Dallas, TX
1,206 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 1,206 reviews
April 22, 2025
We waited for 2. 5 hours for the service of our Atlas. We were told that the estimated wait would be 1.5 hours. We were then told that I need to bring the car back bec 5 hours for the service of our Atlas. We were told that the estimated wait would be 1.5 hours. We were then told that I need to bring the car back because there a small oil leak. More
by elisamorrissey
Verified CustomerEmployees Worked With
Randy
April 22, 2025
Randy was great to work with, always attentive, polite and knowledgeable. And when we weren’t sure, the shop foreman Nathan offered his expert advice. The upshot of this is that I am very happy with my and knowledgeable. And when we weren’t sure, the shop foreman Nathan offered his expert advice. The upshot of this is that I am very happy with my car again. Thank you! More
by ID.4owner
Employees Worked With
Randy Olsen
April 19, 2025
This dealership tried to bait and switch us on a listing from cargurus.com. Listed price online was $50,900, their actual price was over $54k. Finance guy even told us that he listed that lower price onli from cargurus.com. Listed price online was $50,900, their actual price was over $54k. Finance guy even told us that he listed that lower price online to get people in the door, literally his words. Sleeze-ball gimmicks worked before the internet but not now. More
by SKYMALL22
April 18, 2025
Customer service was great. My repair took longer than expected and there was unfortunately no protocol for loaner or rental cars. My repair took longer than expected and there was unfortunately no protocol for loaner or rental cars. More
by chingyeo
Employees Worked With
Asian Craven
April 17, 2025
Initially My issue was not resolved and the mechanics found a completely new problem that didn’t fix my issue . I returned back 2 days later and Informed my service advisor Mr.Owens on what happened and found a completely new problem that didn’t fix my issue . I returned back 2 days later and Informed my service advisor Mr.Owens on what happened and he got everything fixed for me ! He’s a complete life saver ! More
by ImaniJackson
Employees Worked With
Randall Owens
