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Clay Cooley Volkswagen of Park Cities
Dallas, TX
921 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 921 reviews
April 11, 2011
We have never had a sales associate like Olivier. He was courteous, honest and very customer friendly. He is an awesome salesman and we will do business with Olivier in the future. He accommodated our every courteous, honest and very customer friendly. He is an awesome salesman and we will do business with Olivier in the future. He accommodated our every requests expeditiously. We were able to surprise our daughter with her dream car which was the Beetle. We got a great car at a great price. Olivier even let us borrow the bow to place on the car to present to our daughter. We are all very, very happy with the service we received. I highly recommend this dealership. Thanks so much Olivier for such a great car buying experience. More
by kathi morrison
Employees Worked With
Olivier
April 05, 2011
I came in just to see some numbers regarding a trade in of my 2009 Jetta for a new 2011 model and ended up with a great deal that I couldn't pass up. Olivier was incredibly friendly and made the process sm of my 2009 Jetta for a new 2011 model and ended up with a great deal that I couldn't pass up. Olivier was incredibly friendly and made the process smooth and painless and made it a point to get me everything I asked for and then some. He went above and beyond my expectations and was a pleasure to do business with. I would definitely recommend him to my friends and family. More
by asaunde
Employees Worked With
Olivier Zitoun
April 04, 2011
Exceptional Service from Oliver & Pete Hodges. It never seemed like they were just trying to sell a car, it was to make sure we got what we would be happy with! Very prompt in returning all phone cal never seemed like they were just trying to sell a car, it was to make sure we got what we would be happy with! Very prompt in returning all phone calls, answered all questions, very thorough. Thanks again! More
by bbthompson
Employees Worked With
Oliver Zitoun, Pete Hodges
April 01, 2011
My husband and I went to this dealership only hoping to buy a new vehicle. We didn't have a desperate need for one, but would have liked to have walked away with something in place of our old Mazda Tribute buy a new vehicle. We didn't have a desperate need for one, but would have liked to have walked away with something in place of our old Mazda Tribute. Luckily for us, the first person to greet us was Reid. He was anything but the pushy, over enthusiastic car salesman we were expecting. He understood our needs, our reasonings, and what we wanted to get out of the exchange. He wanted to make sure we were comfortable with the vehicle before he ever tried to "push" it on to us-- and he never pushed anything onto us. All decisions were led by us. We felt like we were sitting there with a family member instead of a stranger trying to get us to buy something. Additionally, Matt was able to get us an amazing deal, and our new car costs less than our old one! We were shocked at how helpful he was. We told Reid and Matt both while we were there that they made this experience not only easy, but enjoyable. We hadn't been shopping for cars at all, so this just happened to be the first dealer we stopped into. If any other sales or finance people had helped us, I'm confident we would have walked away without a car. Both Reid and Matt stayed over an hour past closing time to complete our transaction, and followed up with us on Monday. We've told all of our friends and family that the next time they need a car, they need a Volkswagen! But only if they work with Reid and Matt. We are so thankful they were the ones to work with us. More
by erin11783
Employees Worked With
Reid Ryan, Matt (Finance, don't remember last name), Matt Hewison
March 30, 2011
Olivier is the person to ask for when buying your new VW. The Touareg Hybrid is easy to buy because you don't have a lot of decisions to make. Olivier made me feel welcomed and made the process as easy as The Touareg Hybrid is easy to buy because you don't have a lot of decisions to make. Olivier made me feel welcomed and made the process as easy as possible, even coming to my office to pick me up when my vehicle arrived. It's a good experience and the dealership is a good atmosphere. Jack C. Hankins, "Corby" More
by jchankins
Employees Worked With
Olivier Zitoun
March 28, 2011
This was an on line purchase. I never saw the vehicle until delivery time. Olivier provided me with detailed info about the vehicle and from that I made my decision to purchase. The transaction was easy until delivery time. Olivier provided me with detailed info about the vehicle and from that I made my decision to purchase. The transaction was easy it began on a Tuesday and I had it at my door on Friday morning. Rick Medina in financing was great to work with as well. Classic Car Transport, recommended by Olivier was fast and delivered as promised. Overall, it was great! THANKS!!! More
by CCC2431
Employees Worked With
Olivier Z
March 26, 2011
I had a fantastic experience with my sales rep, Olivier. He was kind and eager to work with me. He was also very careful that I find the car I wanted and asked me several questions about my preferences on p He was kind and eager to work with me. He was also very careful that I find the car I wanted and asked me several questions about my preferences on price, monthly payment, features, mpg, etc. I really loved driving the 2011 Jetta, and Olivier took the time to show me several features that I was not aware of. It was just the icing on the cake for me. I honestly had little intention of walking away with a new car yesterday, but Olivier presented me an option that I couldn't refuse. It has really been an effortless transition into this new car and one that has left me with ZERO buyers remorse. Thank you Olivier and Park cities VW! More
by awilli1980
Employees Worked With
Olivier Zitoun
March 25, 2011
Good customer service, Olivier was friendly and honest. Had a great experience overall, would recommend dealership to friends and family!!! Fast and friendly service from start to finish. Excellent person Had a great experience overall, would recommend dealership to friends and family!!! Fast and friendly service from start to finish. Excellent personnel thu out the dealership, from the salesperson to the finance department. More
by mgomez06
Employees Worked With
Olivier Zitoun
March 22, 2011
My fiance and I visited Park Cities VW and dealt with Olivier concerning a 2005 Audi. I was impressed by Oliviers customer service and the way he presents the product. Olivier is very intuitive and repr Olivier concerning a 2005 Audi. I was impressed by Oliviers customer service and the way he presents the product. Olivier is very intuitive and represents Park Cities with a professional yet friendly manner. He is supportive of the customer but is very knowledgeable of the dealership. With the economy being what it is , I was pleased with the cost of the vehicle and the quality of dealership and the way they work with the customer. More
by jhahn57
Employees Worked With
Olivier Zitoun
March 21, 2011
Park Cities was very easy and nice to deal with. No pressure sales. The wife and I went for a EOS that we saw on line, Great car, Good deal plus it is what we wanted to buy and not what Park Cities wa pressure sales. The wife and I went for a EOS that we saw on line, Great car, Good deal plus it is what we wanted to buy and not what Park Cities wanted to sell us. I would Highly recommend all my friends to make the extra drive to a Great Dealership. More
by rcoughen
Employees Worked With
Olivier Zitoun
