Clay Cooley Volkswagen of Park Cities
Dallas, TX
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Steve Wyatt is a fantastic dealer, and an overall superb individual who we can call a friend. He went out of his way to get us the best price on our new car and makes himself available anytime we need him.H individual who we can call a friend. He went out of his way to get us the best price on our new car and makes himself available anytime we need him.He turned the pain of buying a new car into a easy pleasurable experience. I highly recommend him. More
I have been to the dealership twice in 90 days. Each time I work with Robert and David is our mechanic. Again, they are the team to have. Robert is very knowledgable and insightful, not to mention eas time I work with Robert and David is our mechanic. Again, they are the team to have. Robert is very knowledgable and insightful, not to mention easy to talk to, and David really does a great job on the car. Our issue this time was one that a lot of the pieces needed were no longer in stock, hard to get hold of, etc. I spoke with Robert and asked was there any other alternative, and he and David got together and came up with a way to work with us. The effort and time they both spend to make the customer happy and have the car fixed well really speaks highly of both of them. This is "why" I choose this dealership, Robert and David. They are good at there job on all levels and that speaks volumes for a dealership. Keep up the good work and thanks for the job well done. More
Mr.Fruzia is always cheerful and professional. He is ready to listen and provides the best service possible in my opinion. My car is ready when promised, the service advisor calls to provide an update ready to listen and provides the best service possible in my opinion. My car is ready when promised, the service advisor calls to provide an update on any mechanical and or price changes, and addresses all of my concerns about my car. The car is "fixed". Thank you, Kaye Davis (Customer since 2002) More
This may be the worst experience I've ever had with a sales person. I went in and said I was looking for a car within the next month, I wanted a sedan, preferrably smallish, or maybe a coupe. I do not kn sales person. I went in and said I was looking for a car within the next month, I wanted a sedan, preferrably smallish, or maybe a coupe. I do not know the VW line and expected him to guide me to something that I might like or better yet show me two or three from their line that I might like. After that he started with the classic - what can I do to put you in a cart today. Then he quizzed me on the VW line. I've seen commercials for the Jetta so thats all I knew of and there was an EOS beside me in the showroom. He refused to show me any other cars and said I was making him have vertigo with my indecison. I said can I at least test drive a Jetta and see if its something I might like and perhaps the Eos. He went to get keys and when he came back he said 'upper management' said I could only test drive one car. On the test drive he told me I was wasting his time so the test drive would be very short. At that point I agreed - it would be very short. He continued on and said I had lied to him and was more interested in price than performance. Coming from an Audi I diagreed and told him if I didn't like the way it drove it didn't matter what the price was. Then he proceeded to tell me what a great salesman he was and that he sold 400 cars a year, and he was the #2 salesman in the country. His approach cleary worked well but maybe not with me. To which I responded "That is because you have talked down to me since we started." To top it all off when I parked the demo next to my car back at the dealership. I got straight into my car and he got into the demo - and hit my car with the door of the demo. I was interested in a VW, but the other dealerships in the area a way out of my way. So service would be an issue. This dealership is close by so this would be the place for me to get a VW. However, after this experience it looks like I will not be buying a VW at all, if ever. More
The dealership is conveniently located and offers transportation to and from work for customers who need the service. The work was done in a timely manner and staff was very polite. transportation to and from work for customers who need the service. The work was done in a timely manner and staff was very polite. More
Great costumer service, friendly sales guy & simple purchase process. Highly recommend this dealership it was my first purchase and I liked the experience and they make you feel comfortable. purchase process. Highly recommend this dealership it was my first purchase and I liked the experience and they make you feel comfortable. More
Joe Luna was great!!! We had come in earlier and were not very happy with our experience. One call to Joe later - and it was a totally different experience. After talking to him on the phone, we walked not very happy with our experience. One call to Joe later - and it was a totally different experience. After talking to him on the phone, we walked out with a new car three hours later. He made the entire experience seamless and it was the easiest car buying experience we have ever had. More
I came in for routine service - they caught other issues and quickly addressed them with little inconvenience to me. I will continue to service with them for as long as I have my wonderful Wolfsberg! and quickly addressed them with little inconvenience to me. I will continue to service with them for as long as I have my wonderful Wolfsberg! More
To Whom It May Concern: David Elsea is an excellent To Whom It May Concern: David Elsea is an excellent service advisor. I trust his word implicily, and greatly appreciate knowing a service advisor To Whom It May Concern: David Elsea is an excellent service advisor. I trust his word implicily, and greatly appreciate knowing a service advisor with such integrity. He is truly an asset to Park Cities, and I highly recommend his work, attention, follow-thru, professionalism and, again, integrity. Funny, turns out that a good friend - unbeknownst to me until recently - also only sees David when she brings her car to Park Cities. So, looks like his reputation is highly respected, and valued in the VW community. He deserves tons of recognition for his outstanding work. Thank you, Kitti Smith kit More
By far the easiest most enjoyable experience I have ever had while purchasing a car and I would recommend this dealership to anyone looking to purchase or lease a new Volkswagen. Olivier Zitoun was honest, had while purchasing a car and I would recommend this dealership to anyone looking to purchase or lease a new Volkswagen. Olivier Zitoun was honest, professional and fun to work with. He was also VERY TASTY. Everyone I spoke to was friendly and made me feel confident in the dealership. My sales associate Olivier, David and BJ in the sales office and Juan in finance were upfront and provided all the information I needed to make an easy decision. I purchased a VW Jetta SE and could not be happier. Thank you Olivier and Park Cities Volkswagen!!! More