Clay Cooley Volkswagen of Park Cities

Shocking service and disinterested bad attitude staff Received by attentive sales associate who was busy with another client. Introduced me to a very dear elderly lady who was a receptionist ,I guess. She Received by attentive sales associate who was busy with another client. Introduced me to a very dear elderly lady who was a receptionist ,I guess. She went to find a sales associate,returned and said he would be with me shortly. Well approx 15 minutes later a very disinterested sales associate saunters over reeking of cigarette smoke clearly irritated that his smoke break was cut short.He doesn't introduce himself. He could only answer a few of my product questions. When I saw I was getting nowhere as he had to reach in to the glove box to find a data sheet to give me the price of the vehicle on display. I asked if I could please test drive a Tiguan and an Atlas he said he would arrange it. When another couple entered they were attended to and I was ignored. No feedback as to whether the test vehicles were available or how long it would take after 20 minutes of hanging around without as much as a glimpse from the sales associate and being unable to attract his attention without being rude I decided to inquire as to whether the Dealer Principle or GM was available. When asked why I wanted to speak to this person I said I wanted to lodge a formal complaint regrading bad service. I was then told by this lady who clearly was neither of the two that she handles complaints- coincidentally The Monday I phoned to inquire who the GM was. Got his name and asked to speak to him. He was not available, I left a message with the call answer-er requesting he please phone me. This did not happen. I phoned later the day and left him a voice message. No response. I phoned again the next day still no response. Clearly they do not need my or any of my friends,family ,colleagues or social media friends business. How they are still in business sis beyond me.. I wonder if the response from VW USA will be any better. More

TOTAL SCAM As you can see from the other reviews, they advertise one price, waste your time, and then try to tag a bunch of fees on you. Not only is it bad bus As you can see from the other reviews, they advertise one price, waste your time, and then try to tag a bunch of fees on you. Not only is it bad business, but may also be a violation of Texas law (43 TAC 8.250). Highly recommend you do not buy from this dealer! Don't trust this group! More

These guys are crooked! Dealership sold a car as new that had damage and chose to hide and not disclose the car was damaged. Check engine light came on as soon as I drove off Dealership sold a car as new that had damage and chose to hide and not disclose the car was damaged. Check engine light came on as soon as I drove off the lot, manager made an execuse that the light had water in the lights and can be fixed, very common…. He made every attempt to not mention the damage or let me reference it. Made attempts to fix as cheap as possible and damage still exists on the car. Stay away from these guys they are crooked! More

The Worst of the Worst! They told me ONE WEEK ago, I needed to pay them $3K for wheels and wheel spindles due to alignment issues I was having I’m sorry, I am not spending They told me ONE WEEK ago, I needed to pay them $3K for wheels and wheel spindles due to alignment issues I was having I’m sorry, I am not spending that when the car I BOUGHT FROM THEM is only worth $9K today. They told me it was serious... Then they offered to quote me a buyout price...Then, they spoke to me- the ‘gentleman’ swearing at me, saying “Look, you old man, I’m not gonna offer you anything til ya pay the 3 grand.” Thank God I called my grandson who found a good repair shop and drove it over after Clay Cooley’s ONE WEEK, THREE THOUSAND DOLLAR quote. After 1 hour, Alternative Automotive did an alignment and charged me $100. The car was perfect. These people are just sick! How they continue to screw people over is just disgusting to this old guy! More

Terrible service Despite being told my ongoing warranty work would be addressed even after my warranty expired just two days prior, this dealership has no authority to Despite being told my ongoing warranty work would be addressed even after my warranty expired just two days prior, this dealership has no authority to get anything done. They’re just an empty suit. If you need warranty repairs on your car, this dealership will pretend they can’t find the issue until your warranty expires and then never respond to you again. If you request to speak to a manager, they send out an unprofessional mechanic to intimidate you. They won’t return phone calls or emails but can reply to a negative review within the hour. You’ll regret doing business with unethical company. And despite what they say in their anonymous reply to your review, they’re not sorry. Actions speak louder than words. More

Ask for Billy Smith when you go to clay Cooley VW! Billy was so helpful with getting the best car and price for us. As you know, if you have ever purchased a car before, the process can be long and bor Billy was so helpful with getting the best car and price for us. As you know, if you have ever purchased a car before, the process can be long and boring, but Billy was efficient and kept us entertained with great conversation! Over all we had a great experience. Ask for Billy Smith when you go to Clay Cooley VW! More

Unreasonable sales staff - worst VW dealer in the Metroplex The lease payment that Shannon Wonzer (one of CC's salespeople) offered on a Tiguan ended up being over $200/month (not a typo) higher than three othe The lease payment that Shannon Wonzer (one of CC's salespeople) offered on a Tiguan ended up being over $200/month (not a typo) higher than three other DFW Volkswagen dealers offered less than 48 hours later for the exact same model. If that isn't a bright red flag, I'm not sure what is. If you know the leasing math, you're wasting your time even picking up the phone to call this dealership... and if you don't know the math, you'll end up getting completely exploited. Also, to preemptively reply to CC’s standard response to a growing number of negative reviews – no, you won’t see me again in the future. Your sales staff had the opportunity to be fair and transparent, and they were neither. To anyone reading this: Rusty Wallis VW in Garland, McKinney VW, and Metro VW in Irving all have similar vehicle selection and far more reasonable salespeople. More

car buying made easy Kathy Parks was exceptional. She went the extra mile to find the perfect car for me. She really worked tirelessly with finance Jason and between the 2 Kathy Parks was exceptional. She went the extra mile to find the perfect car for me. She really worked tirelessly with finance Jason and between the 2 they found the perfect solution and after having a horrible experience in Amarillo it was well worth the drive to Dallas to get the car i wanted at the price and terms that filled my needs. Kathy explained and demonstrated the many bells and wordless the tiguan has. she is extremely knowable if the car and it’s operations. Kathy went into great details on service and maintenance of the car. I would recommend anyone to go and have Kathy and Jason get you in a new car More