Clay Cooley Volkswagen of Park Cities

Robert provided great service for BOTH of my cars this past week. He was not only kind & courteous, but he and the crew exceeded the time estimate given to us and got us on our way in a freshly cleaned c past week. He was not only kind & courteous, but he and the crew exceeded the time estimate given to us and got us on our way in a freshly cleaned car. I will definitely be using Park Cities VW and Robert in the future. More

You have got to buy a car here! I have purchased five other cars in my life and have never experienced the level of service I received from my salesman, Olivier or from this dealership. He was informati other cars in my life and have never experienced the level of service I received from my salesman, Olivier or from this dealership. He was informative, listened to my concerns and made the entire car buying experience fun while never forgetting the limitations I had set. I felt immediately like I was getting 100% of his time and effort and left the dealership with his card and assurance that I could call him with any concerns or problems I may have - although I am not expecting any. However, it turned out that I left my garage door opener in the trade-in vehicle, I immediately called him and he said he would put it back for me (this was Wednesday before Thanksgiving) - imagine, when I went back on Sunday (after the Thanksgiving, so you know they were busy) - he remembered me and immediately got my garage door opener for me! You can't go wrong with this dealership or with Olivier! More

This by far was the best experience I have had buying a new vehicle, they did not attack me like a pack of hungry dogs! I got to look around on my own, and once I found the car I wanted I was in and out in new vehicle, they did not attack me like a pack of hungry dogs! I got to look around on my own, and once I found the car I wanted I was in and out in 2 hrs. Joe Luna was a great salesman! Go JOE! I will go back again! Stephany More

We have a complicated car (Phaeton) to work on and always feel confident in the technician at Park Cities Boardwalk. Always thorough with quality of care. feel confident in the technician at Park Cities Boardwalk. Always thorough with quality of care. More

The whole experience was Great. It was easy to make the appointment, drop off the car and pick it up. The charges were explaned before they started work and then explained at the completion. appointment, drop off the car and pick it up. The charges were explaned before they started work and then explained at the completion. More

Best servcie experience by-far! I recently re-located to Dallas and made my first visit to my "new dealership" for service. Just like any transition from once home-base to another, I was hestant this staff/ Dallas and made my first visit to my "new dealership" for service. Just like any transition from once home-base to another, I was hestant this staff/location would meet my needs as my former dealership had. They not only met my needs, but surpassed them! Everything from setting and confirming my appt. online, to Brittany's bright and friendly welcoming greeting, made me relieved and excited to have made the switch! She kept me informed throughout my wait of servcies being done and the timeline of completion. I not only feel comfortable but TRUST their work/feedback. I am very pleased with the customer service and efficiency of the staff. Even if Park cities is not your local/closest dealership, they are DEFINTIELY WORTH the travel! More

Service staff was great but the routine service turned out to be "not so routine". The fasteners were left off of the under car shrouding and when I was about 10 miles from the dealership it came loose f out to be "not so routine". The fasteners were left off of the under car shrouding and when I was about 10 miles from the dealership it came loose from the car and started dragging on the pavement. By the time I made it back to the dealership it was destroyed and had to be replaced. However, the service people took care of it for no charge and all I was out was the additional several hours I had to spend waiting. In all the years that I've used this service department I have never had a negative incident like this - hopefully it was just a one-time glitch. More

I walked into Park Cities Volkswagen for the first time ever and I was lucky enough to have Olivier as the first person that approached me!!! This car buying experience was my first one ever and I was defi ever and I was lucky enough to have Olivier as the first person that approached me!!! This car buying experience was my first one ever and I was definitely nervous from horror stories I had hear on the whole process. My nerves were very quickly put to ease as Olivier answered all of my questions, showed my everything that I wanted to see, and most importantly, made me feel COMFORTABLE! I never felt any pressure when speaking with Olivier and he made the test driving experience exciting and FUN! Olivier is wonderful at what he does and made sure he found the right vehicle for MY needs and not the right one for HIS sale! I brought my father in two days later and he was also incredibly impressed with Olivier and the service that he had provided. I got everything that I had been promised two days earlier and could not be happier with my new JETTA SE!! He even scheduled me for 3 months out to make sure everything is running smoothly with my new vehicle. Aside from Olivier's wonderful service, the rest of the staff was incredibly helpful and made the process SO MUCH EASIER than I thought it would be! THANK YOU OLIVIER AND PARK CITIES VOLKSWAGEN! More

Reid was very nice and helped me to buy my car as quickly as possible. He also followed up and helped set up my bluetooth and satellite service. Thanks! as possible. He also followed up and helped set up my bluetooth and satellite service. Thanks! More

I have to let everyone know just how wonderful my experience was working with Park Cities Volkswagon. My wife and I were looking for a new car and to get the best deal possible. I not only walked a experience was working with Park Cities Volkswagon. My wife and I were looking for a new car and to get the best deal possible. I not only walked away with what I feel was the best deal on my new car, I also walked away knowing I had just received the best customer service I have ever received. My sales agent, Olivier, was one of the nicest men I have ever encountered in car sales. He was very prompt, very informative and made our car buying experience very gratifying. He went overboard making me and my wife feel comfortable with our new car purchase. As if this was not enough, the General Manager Robert Rippy, was also incredible to us in our purchase. He was extremely helpful and did a great job making the entire transaction a very easy one. We were in and out of the dealership within an hour and a half with everything completed. Overall, this was one of the best car buying experiences I have ever had. I will recommend Park Cities Volkswagon and Olivier to anyone I know looking for a new car. They were great. More