Clay Cooley Volkswagen of Park Cities

I just purchased two vehicles from Park Cities Volkswagen, one for my mother and one for myself. We did a significant amount of research among the manufactures. Once we narrowed it down to a manuf Volkswagen, one for my mother and one for myself. We did a significant amount of research among the manufactures. Once we narrowed it down to a manufacture, we visited multiple dealers within the Volkswagen brand in our area. We did a substantial amount of research on the internet as well. Most of the dealers didn't have the exact vehicles we wanted. Of all the dealerships we visited, Park Cities Volkswagen had the best customer service in the Dallas-Fort Worth metroplex. Our Sales Representative, Olivier Zitoun, exceeded expectations. He was there when we needed information and had questions, he left us alone when we needed to discuss things in private. We felt secure and comfortable in the negotiations process. He worked diligently with his sales managers to locate the vehicles we wanted and helped us negotiate the best car we could get while maintaining the price point we wanted. We ended up financing the vehicles with Parkcities Volkswagen. Their rates were substantially better when juxtaposed with various banks and credit union rates we secured before we started shopping. Matt Hewison, the Finance Manager, made the financing process transparent, simple and easy to understand. We purchased an extended warranty and maintenance package. I did not feel like we "got sold" on the deal. The package was worth the extra money. Considering the interest rates we were getting, we were able to spread out routine maintenance over life of the loan, reducing future, unexpected, out-of-pocket expenses. I will be referring friends, family, co-workers, and colleagues to Park Cities Volkswagen. More

My wife and I were very enthused with our purchasing experience. Mr. Zitoun is very knowledgable and easy to negotiate with in purchasing a new vehicle. Thumbs up to you sir!!! experience. Mr. Zitoun is very knowledgable and easy to negotiate with in purchasing a new vehicle. Thumbs up to you sir!!! More

Everyone at the dealership worked to make sure that I got a good deal & was happy with my new car. I am also pleased with the follow-up I have received thus far. a good deal & was happy with my new car. I am also pleased with the follow-up I have received thus far. More

Being attended by Olivier was surprisingly pleasant, I say this because usually is a pain dealing with car salesman. He showed professionalism, honesty and charisma throughout the transaction and made my say this because usually is a pain dealing with car salesman. He showed professionalism, honesty and charisma throughout the transaction and made my partner and I feel at ease while making the buying decision. If only the car dealerships had more Olivier's I believe they wouldn't have to worry about reaching their monthly quota and satisfied clients like myself. Merci beaucoup Olivier! More

I agree with all of the other comments here regarding Olivier... it was a very pleasant, informative sales experience. He was very knowlegeable of the products (I purchased a GTI, but also looked at a T Olivier... it was a very pleasant, informative sales experience. He was very knowlegeable of the products (I purchased a GTI, but also looked at a Touareg for my wife) and conscientious about making sure we got the information that we needed. I would definitely recommend Olivier and Park Cities VW to others. More

Where can I start this was my best experience ever in buying a car and I am 45 years old and bought plenty of cars need a car go see Olivier and he will not pressure but help you make the right decision buying a car and I am 45 years old and bought plenty of cars need a car go see Olivier and he will not pressure but help you make the right decision for and you family. His boss Pete Hodges is just same. If you going buy new go there it's a 5 star experience amongst all of those crazy "other dealers" in Dallas . More

I have been a Honda customer for almost 20 years. My lease was up and quite frankly stopped in with my partner to look around and possible consider a Volkswagan as I have rented them while on business t lease was up and quite frankly stopped in with my partner to look around and possible consider a Volkswagan as I have rented them while on business trips. What lead to the sale was the approach of Olivier. He was genuinely concerned about my needs and desires in a new car. He asked questions to understand my needs instead of plowing forward without any regard to getting to know me. (This practive always turns me off). He explained all the options of my possible choices, then at the end made sure I was making a good decision. I felt very comfortable in my decsion. Pete also helped during the process. As I firmly believe in teamwork in business I was impressed at the professional respect they offfered one another. Olivier has a very appropriate sense of humor which made an otherwise tedious decision fun. When I left I felt like I could totaly call him if I had any challenges. Your team at this dealership is a keeper. Fun, professional and INFORMED ABOUT THIER PRODUCT!!! Thanks for a great experience Olivier and we will be back. More

Olivier at The Park Cities Volkswagen was wonderful! We came in looking for a car for our two new drivers, and he made sure to tell us the truth! We could tell he was interested in making us happy and not came in looking for a car for our two new drivers, and he made sure to tell us the truth! We could tell he was interested in making us happy and not just making a sale. He showed us whatever car we wanted, explained the features, and let us test drive them. His enthusiasm made the experience even more enjoyable. When we asked specific questions, he made sure to give us the right answers. Safety was very important to us, and he made sure to show us all of the wonderful German engineering in these great cars. It is a great dealership and I would recommend it to anyone! Thank you so much! More

I came to Volkswagen to purchase my second car and received amazing treatment and service from Olivier Zitoun. He may be the sole reason I tell friends and family about Park Cities Volkswagen. I reall received amazing treatment and service from Olivier Zitoun. He may be the sole reason I tell friends and family about Park Cities Volkswagen. I really appreciated his attention to me and my families needs and I could tell he wasn't just another salesman , he really cared. I will recommend Olivier and Park Cities Volkswagen to many people from here on ought. Thanks. More

Jarrett was excellent to work with. He worked very hard to find the exact car requested and then came back with the price asked for. I didn't have to haggle or go back and forth. He made the car buying pro to find the exact car requested and then came back with the price asked for. I didn't have to haggle or go back and forth. He made the car buying process very fast and enjoyable. David and Matt were also great to work with and very informative. I would highly recommend doing business with all three. More