Clay Cooley Volkswagen of Park Cities
Dallas, TX
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 928 reviews
David Elsea genuinely cares about his customers. He did an outstanding job of keeping me informed a helping me consider the the options and I would bring my Jetta to him for all of my service needs if the an outstanding job of keeping me informed a helping me consider the the options and I would bring my Jetta to him for all of my service needs if the cost was reasonable. I had a check engine light (CEL) on and a few recall items to repair. Exhaust Pressure Sensor B was the cause of the CEL. The part was $96.00 but labor & tax was $170 for what should have been 15 minutes of labor. The part is easily reached and replaced by disconnecting 3 screws, 2 small hoses and quick connect electrical plug. Should have been $50.00 or less in my book More
This was my second time leasing a vehicle from this dealership and it was a friendly and quick process. They do a great job of walking you through the process and keeping you in the loop. dealership and it was a friendly and quick process. They do a great job of walking you through the process and keeping you in the loop. More
Had a great buying experience. None of the haggle, just straight to the point. I was debating between the VW CC and the Lexus IS250. In the end, the VW was the way to go. The price was much more reasonable straight to the point. I was debating between the VW CC and the Lexus IS250. In the end, the VW was the way to go. The price was much more reasonable and better gas mileage. More
Steve was a real pleasure to work with. Extremely helpful throughout the entire process. We were very pleased with the overall experience and would recommend to anyone. Steve worked with us to get exactly wh throughout the entire process. We were very pleased with the overall experience and would recommend to anyone. Steve worked with us to get exactly what we wanted. He really went above and beyond explaining everything and making sure we were making the right decision all while being extremely personable. Love the car and experience. Thanks. Burke and Avery Schultz(soon to be) More
Steve Wyatt from Park Cities was great to work with. Steve is a no pressure sale person and is very easy going. Listen to what you want and explains everything in detailed. We are very pleased with ou Steve is a no pressure sale person and is very easy going. Listen to what you want and explains everything in detailed. We are very pleased with our experience and would recommend Steve Wyatt and Park Cities Volkswagen. More
I will not buy a vehicle from this dealer. I don't know how this dealer received 4.9. It was the worst dealership experience ever! The salesperson, was very friendly and answered all the questions. I had a how this dealer received 4.9. It was the worst dealership experience ever! The salesperson, was very friendly and answered all the questions. I had a good time until his manager showed up. I asked him to appraise my car because I was going to use the trade-in value as the down-payment. The Salesperson told me that he could only offer less than half of the bluebook value. After about 10-15 minutes of negotiation, his manager showed up and mocked me for no reason. He asked questions like "did I offered too much for your vehicle?" Or "Am I offering you too much cash?" I really didn't like his sarcasm. He asked me same questions more than 5 times. I waited him to stop but I don't think he knows when to stop. He was repeating same thing in a sarcastic way over and over until I walked out of their building. I have never dealt with an unprofessional jerk like him. I would never treat my customers like this. I hope he knows that the sarcasm comes from the anger. I don't know what made him angry. I feel sorry for the salesperson. The reason I gave this dealer 1 rating is because of his manager. More
My service rep was Tony Fruzia, who always goes the extra mile to provide helpful and sincere customer service to me. He does what it takes to make sure I am satisfied with and informed about the service. mile to provide helpful and sincere customer service to me. He does what it takes to make sure I am satisfied with and informed about the service. Though I have dealt with many good service reps over the years, Tony is by far the most outstanding rep I have had there. More
I loved my car buying experience at Park Cities Volkswagen!! Olivier was so helpful from the beginning to the end in purchasing my 2007 Beetle Convertible. I can honestly say it was the most fun I' Volkswagen!! Olivier was so helpful from the beginning to the end in purchasing my 2007 Beetle Convertible. I can honestly say it was the most fun I've ever had buying a car! I would also like to thank Matt for being so careful to explain the financial end. More
Olivier was very professional and it was a pleasure to have him assist me in the purchase of my new Passat. His extensive knowledge of the vehicle helped me understand how to operate my navigation syste have him assist me in the purchase of my new Passat. His extensive knowledge of the vehicle helped me understand how to operate my navigation system and the blue tooth voice activation feature. More