Clay Cooley Volkswagen of Park Cities

Came in for a used car, left with a new car with ZERO Hassle! I got a great price for both the car I bought and the car I traded in, although I had no plans to trade in they offered a great trade in valu Hassle! I got a great price for both the car I bought and the car I traded in, although I had no plans to trade in they offered a great trade in value and made it all too easy to do anything different. A side note: I never buy brand new cars I find the financial loss of driving a new car off the lot to be too much for my wallet. None the less they gave me a deal I couldn't refuse. Our sales Person Israel Velasquez was VERY laid back and very easy going. I didn't experience any high pressure sales tactics, although he was able to get us to drive a new car when we had been looking for a used car. I went along with it as it was the model and transmission type I was looking to test drive and buy used. After driving the brand new Jetta, I said I liked the car. He suggested we let him get us a price on the new car and see if he could make us a deal. I was surprised to find that he was able to closely match the price of a used Jetta I had test driven at a competing Toyota dealership on a brand spankin new one. Then he got us a good value on the trade in we had no plans to trade in. Plus we got to pick all the options, colors, etc that we wanted. Turns out they didn't have the color option combination we wanted in stock but had one brought in from another store 2 days later. When we picked up the car we found a few added features they threw in that I wasn't expecting! I couldn't have been more pleased. Israel also explained all the features and probably did quite a bit of his sales pitch post sale since we didn't give him much of a chance during the sales process. By the time we left the stereo was paired with my phone and every question was answered. I wouldn't expect every purchase made there to go as smoothly and as well. But even if it didn't I'm sure it would be a good experience. More

They were very easy to deal with and worked very quickly to get me the car and price I wanted. They beat the competition's offer and had the model I wanted with the color combination I liked. to get me the car and price I wanted. They beat the competition's offer and had the model I wanted with the color combination I liked. More

Went in worried because of a check engine light was on. Robert met with me without an appointment explained everything that was going to happen that day, and got me a shuttled around while my car was worke Robert met with me without an appointment explained everything that was going to happen that day, and got me a shuttled around while my car was worked on. Dropped of the car at 1 and was able to pick it back up by 5 no hassles and no surprises. More

I came into the dealership with no appointment as I could not forsee a bad battery coming and Ted let me know right away the cost and approx time it would take to complete the assessment. I expressed I was not forsee a bad battery coming and Ted let me know right away the cost and approx time it would take to complete the assessment. I expressed I was on a very tight schedule and he completely understood and got my car back to the mechanics to replace the battery and reprogram the car. He was extremely helpful and understanding and got me back in the car repaired in record time. Ted is wonderful and I highly recommend him for any services one might need to your VW. More

I visited Park Cities / Boardwalk VW to look at a Certified Pre-Owned GTI. The sales representative I dealt with was Olivier Zitoun. He was very friendly and helpful as I checked out the car, and the Certified Pre-Owned GTI. The sales representative I dealt with was Olivier Zitoun. He was very friendly and helpful as I checked out the car, and then he left me alone to decide for myself whether I was interested in the purchase (the absence of high-pressure sales tactics is a sure way to make me return). I eventually decided to enter into negotiations, and both Olivier and BJ (manager) were respectful, reasonable, and helpful throughout the process. Since taking delivery of the car, I've had a couple of dealings with them, and they continue to make me feel comfortable about my purchase. I buy a lot of cars. Of 10 or 12 vehicle purchases I've made from dealerships, I can honestly say that only two of them were pleasant experiences...this being one of them. More

I came in for my 40,000 mile service. David and the service team were quick and courteous. As always service was great, it is nice to be valued as a customer. service team were quick and courteous. As always service was great, it is nice to be valued as a customer. More

David was awesome. My comment is for the pricing. I think it is ridiculous that you charge your customers $119.95 for a oil change and tire rotation (10k mile service). That is what BMW and Mercedes c think it is ridiculous that you charge your customers $119.95 for a oil change and tire rotation (10k mile service). That is what BMW and Mercedes charge! I can tell you that I will not be bringing my car in for routine maintenance when I can get an oil change and tire rotation for $30. More

Oliver Zitoun was very helpful to us in the entire process of purchasing our Routan minivan. He is very experienced and knows the process very well. He made the car buying very easy for us. We were in process of purchasing our Routan minivan. He is very experienced and knows the process very well. He made the car buying very easy for us. We were in and out in an hour. More

I had to write and post this because the degree of I had to write and post this because the degree of service I encountered at Park Cities VW was really impressive. I could tell that they're really m I had to write and post this because the degree of service I encountered at Park Cities VW was really impressive. I could tell that they're really making an effort to be customer service focused - it shows! Everyone was very friendly and very helpful, but beyond that they really seemed to have my best interests in mind rather than just their bottom line. I've been to dealers for repairs before and always dreaded it because I anticipated having them once again tell me every last little thing they found that they said needed to be repaired urgently whether it really did or not. Well at Boardwalk they weren't that way at all. In fact they looked to be trying to save me money. They looked for efficient solutions to my auto breakdown and were able to fix just what really needed it. That is SO appreciated. They did a fantastic job, were great at communications, and my car even came back freshly washed. It was a great experience. Thanks very much! More

I was received at the dealership warmly and all my needs I was received at the dealership warmly and all my needs were tended to. Everyone was very friendly and willing to help. Overall it was a wonderful I was received at the dealership warmly and all my needs were tended to. Everyone was very friendly and willing to help. Overall it was a wonderful experience! More