Clay Cooley Volkswagen of Park Cities

On February2, 2012 I dropped into the service department of Park Cities Volkswagen after an engine warning light activated on the dashboard of my Jetta Sport Wagon. I asked Service Representative Tony Fruz of Park Cities Volkswagen after an engine warning light activated on the dashboard of my Jetta Sport Wagon. I asked Service Representative Tony Fruzia if he could work me in as I was free that day and he got right on it. I was warmly welcomed and he kept me updated every step of the way until the repair work had been performed and I was on my way. I have always received outstanding service from this dealership and in fact Tony commented on my low customer number when I checked in. I mentioned that I bought my first Volkswagen there back in 1978 when the dealership was known as Economy Volkswagen. I have had a succession of cars maintained by this dealership in all the years since and have the satisfaction of knowing that they are professionally maintained by VW's best support staff. I have enjoyed driving Volkswagens with their German engineering and will continue to do so knowing I am in good hands with Park Cities Volkswagen and Tony Fruzia. Many thanks for such a positive service experience. Best regards, Donald K. Cowan More

Although the wait for my new Passat TDI premium was longer than expected (not the dealers fault), the experience was totally better than I expected. Myron (sales) was very helpful getting to know all longer than expected (not the dealers fault), the experience was totally better than I expected. Myron (sales) was very helpful getting to know all of the bells and whistles of my new car. Matt (financial officer) helped me obtain the best financing. Thanks guys!!! More

I completely enjoyed buying my new Tiguan for my daughter. It was a surprise for her and the guys at Park Cities VW did all they could to help me pull it off. The car buying experience was the best daughter. It was a surprise for her and the guys at Park Cities VW did all they could to help me pull it off. The car buying experience was the best I have had (and I have bought cadillacs, Lexus, Toyota, Porsche, to name a few). The team I worked with were superb. They filled all my needs in securing this car at the best price, the best interest and took very good care of me and my 79 y/o mother who was with me at the time. In fact, my mother is probably buying the EOS-trading in her baby-the mercedes! thank you Park Cities VW foer everything so far and I will be seeing you again. More

The personal is very clear and honest at the service department, they explain what are the options you have and let you make an informed decision about your car. department, they explain what are the options you have and let you make an informed decision about your car. More

VW & Steve Wyatt were very kind and easy to work with on my lease turn in/purchase. They worked hard to satisfy my needs without making me feel pressured. I would recommend Park Cities VW to other consum on my lease turn in/purchase. They worked hard to satisfy my needs without making me feel pressured. I would recommend Park Cities VW to other consumers. More

they where amazing to work with. great customer service. i was very happy with the outcome and love my new car. i would definitely recommend them . great experience!! i was very happy with the outcome and love my new car. i would definitely recommend them . great experience!! More

My daughter was driving our VW Bug and began to smell gas. She thougth it was the truck ahead of her. By the time she got home we could see/smell gasoline coming from the front right side of the car. Thi gas. She thougth it was the truck ahead of her. By the time she got home we could see/smell gasoline coming from the front right side of the car. This was 5:15pm - we took the car to your location and were relieved to hear you still had mechanics on duity. They pushed the car into your garage and we were told there was a hole in the fuel line. You had the part, performed the necessary mechanics and then proceeded to wash the car to help eliminate the gasoline odor and gave us back the car. Your Team is AWESOME! Thank you for consistently exceeding our expectations. I wish I could remember the name of the peson who helped us. This is the second time I have been helped by him and he has been truly wonderful - he completed the paperwork for the past two times I have been in to see you, so it should be easy for you to find. We will be back! Mary Pat Sullivan More

Steve is the best ever sales man. He is very knowledgeable, no pressure, and personable. He is my sales man for life...........if w/ Volkswagen. knowledgeable, no pressure, and personable. He is my sales man for life...........if w/ Volkswagen. More

These 4 guys are the dream team of Park Cities! Each guy provided superb service in each area of the car buying process. David as my service advisor was great...I can thank him for me driving off in a new provided superb service in each area of the car buying process. David as my service advisor was great...I can thank him for me driving off in a new 2012 Passat! Who knew that getting a tire patched would lead to a new car! :-) David introduced me to Peter who was fabulous as the sales guy. Peter listened to what I wanted and kept the whole buying process short & sweet & to the point...greatly appreciated!! Again, Peter took the time to compare prices, made sure I was comfortable and took the time to introduce me to the latest Bluetooth technology. Patrick as the finance manager also kept the process short & to the point and I didn't walk out there wondering if hidden fees were going to show up somewhere. Olivier as the client advisor took very good care of me getting my stuff out of my old car & into my new car, making sure I was happy & set to roll. All four guys were fantastic...each one listened to what I wanted, made sure I was comfortable and certainly made me laugh along the way. Excited about my new car & happy about the overall car buying experience! Thanks! More

Park Cities Volkswagen is great to deal with! They meet all your needs and more. They go above and beyond to satisfy their customers. The service department is very kind and helpful. VW is understanding all your needs and more. They go above and beyond to satisfy their customers. The service department is very kind and helpful. VW is understanding and willing to do whatever it takes to keep you from being inconvenienced. I highly recommend PC VW!! More