Clay Cooley Volkswagen of Park Cities

Can we say TDI. i was against buying a diesel at first, but, my boyfriend showed me the difference in cost per gas vs. mileage. him being a diesel mechanic helped. but this is off topic, joe was phenomenal but, my boyfriend showed me the difference in cost per gas vs. mileage. him being a diesel mechanic helped. but this is off topic, joe was phenomenal, just phenomenal. my next car, my friend's next cars, hell, even one for my dog, all are comin' from that guy. More

I was fully expecting to have to leave my car overnight but the service team was lightening-fast in getting it done within MINUTES! Rachelle was super-friendly and always kept me updated on the progress of but the service team was lightening-fast in getting it done within MINUTES! Rachelle was super-friendly and always kept me updated on the progress of the service being done. More

Matt Bond was great! Very attentive and awesome customer service. He was able to find the car we wanted and worked with us to make it happen. We will definitely use Matt again! service. He was able to find the car we wanted and worked with us to make it happen. We will definitely use Matt again! More

I brought my daughters Jetta in for the scheduled appointment for the 60,000 mile service. Greeted when I walked in the service department, and helped right away. The car was finished in a few hours appointment for the 60,000 mile service. Greeted when I walked in the service department, and helped right away. The car was finished in a few hours, and I was called to let me know it was ready. Very professional staff. Car was newly washed and cleaned when I picked it up. Racheal Lapino was very helpful in assisting me in getting a price for a part that I may purchase in the future. More

My last car from PCVW was not a good experience. I wish I had known Myron and Pete before!!! I knew that what they were telling me was the truth and I trusted them. This was THE BEST car buying experience I' had known Myron and Pete before!!! I knew that what they were telling me was the truth and I trusted them. This was THE BEST car buying experience I've ever had!!!! Deb Love More

I initially called to inquire to about a black CC, I didnt ask for a specific salesperson simply the internet saled department. I was then transferred to Olivier who told me yes they did have the black didnt ask for a specific salesperson simply the internet saled department. I was then transferred to Olivier who told me yes they did have the black CC. Seconds later my phone rang and in the confusion of giving directions to my mother (who was with me) I missed the call whic was Olivier telling me that they actually did not have a black CC but did have a brown CC and it was a sport. He was very apologetic and concerned that we drove to the dealership under false pretenses. It was a welcome surprise to hear a salesman comment on not wasting someones time, we (my mother and I) immediately felt comfortable with Olivier and the dealership. I did in fact buy the CC sport. Olivier was a blessing when it came to the details of the deal, no back and forth and no BLUE SHARPIE all over the sheet. I told him what I wanted to pay and he worked it out for me. I LOVE my car and I will definitely buy from Park Cities Volkswagen again as long as Olivier is my salesman. :) More

They took care of my car very quickly even though my appointment was made that morning. The service adviser was very friendly and explained what the problems were and how to fix them very well. I like appointment was made that morning. The service adviser was very friendly and explained what the problems were and how to fix them very well. I liked him not pushy about fixing everything at the same time. He was very understanding and suggested me the future services very well. And addition to that he called me when he promised to do so. I have taken my car to your services since I purchased my car in 2003. The service department have been improved so much I think. Keep up the good work! More

Went in with a lease that was about to expire and Joe helped me get into a new Jetta! Simple, easy process. I would recommend anyone to Joe! helped me get into a new Jetta! Simple, easy process. I would recommend anyone to Joe! More

Olivier made the buying process so simple from start to finish. He's very friendly and takes the time to listen to exactly what you're looking for and why you're there. Oliver is a lot of fun to work with finish. He's very friendly and takes the time to listen to exactly what you're looking for and why you're there. Oliver is a lot of fun to work with and has been so quick to respond any time we've had a question since leaving the dealership. I'm loving my new Jetta and he helped to make it possible. More

The service department is organized, friendly and very professional. It is my opinion that my vehicle experienced a first class VW service 80 k maintenance effort with a few extra items that I requested. professional. It is my opinion that my vehicle experienced a first class VW service 80 k maintenance effort with a few extra items that I requested. They were careful, thorough and told me about all the charges before the vehicle went into the service area for its work. Mike Hart went way beyond the expected to take care of even my most trivial request and was very detailed oriented. He checked with me and discussed the status of the work whenever it was required including calling me on my cell and emailing me with updates. I definitely recommend this service group. Pricing of the work was not low, but if an owner wants first class certified service from trained VW mechanics, I'm pretty sure this is the place to bring your car in the Dallas area. I did not inspect the certifications of their mechanics, their training program for their mechanics, nor am I aware of what their post work quality control checks are in the garage. However, the overall impression is one of cleanliness, orderliness and professionalism in the front area of the service group. Such an impression, in my experience, along with the service representative's attentiveness, extends into the service bay area. The vehicle was delivered back on time and they dropped me off and picked me up in a VW dealership van at my office. This group, and Mike Hart, one of the service personnel at Park Cities who handled my car's service, are excellent and I recommend them. More