Clay Cooley Volkswagen of Park Cities

Both the purchasing and financing part of the transaction were far easier than any other car purchasing transaction I've been a part of before. were far easier than any other car purchasing transaction I've been a part of before. More

Joe Luna was extremely friendly, helpful, and seemed sincere. Pete and Patrick were awesome too! I was in and out in under 4 hours. It appeared that the guys I worked with were genuine and super fri sincere. Pete and Patrick were awesome too! I was in and out in under 4 hours. It appeared that the guys I worked with were genuine and super friendly. Sometimes people dread going to a dealership because of the painful process of getting a new car- this was not my experience. Everyone was very helpful. Also, Joe Luna was consistant in email by answering my questions and encouraging me to just come in (smart). If he hadn't heard from me, he would send me an email to see if I was still interested. This helped in going ahead and making the decision to stop by and see if it was time to get a new car. I love VW- this is my third. :) More

We were purchasing a car for my 94 year old Grandfather and Reid Ryan and Pete Hodges helped make it a smooth, fast transaction. Their open, honest approach and quick response to all our questions made for and Reid Ryan and Pete Hodges helped make it a smooth, fast transaction. Their open, honest approach and quick response to all our questions made for an excellent customer service experience. We have purchased 3 VW's at Park Cities before this one and we will be back to purchase another one in the future from these guys! More

The car I wanted was in limited supply, but Joe found one and gave a good price for it as well. I went on a test drive with Noble, who was very knowledgable. The financial process with Matt was very quick an and gave a good price for it as well. I went on a test drive with Noble, who was very knowledgable. The financial process with Matt was very quick and easy. Joe helped set up my bluetooth and answered all the questions I asked. More

Steve was very helpful. I was nervous about buying a new car and he made the process simple and as stress free as possible. He was so accommodating and personable; I would recommend him to anyone! Thanks :) car and he made the process simple and as stress free as possible. He was so accommodating and personable; I would recommend him to anyone! Thanks :) More

My car broke down while I was on business in Dallas, the night before I was supposed to be going home and luckily I made it to Park Cities VW about 20 minutes before closing time. Chad and the technicians night before I was supposed to be going home and luckily I made it to Park Cities VW about 20 minutes before closing time. Chad and the technicians that worked on my car couldn't have been nicer and more helpful, turning what could have been a really stressful experience into a mild inconvenience. They must have taken pity on me because despite having a busy schedule they looked at my car first thing the next morning and had it back on the road that afternoon, just in time to get me back to Austin. They kept me informed about what was going on the entire time and were upfront about the cost, which was a little pricey as expected from a dealership, but you pay for what you get and that is certainly true here. As an added bonus they changed my bad brake light at no charge and washed my car. I'm actually pretty sure they even waxed it. I really wish this dealership was in Austin because the customer service was better than what I'm used to at Charles Maund. I'm (hopefully) never going to have any reason to go there again but for anyone that lives close to Dallas I highly recommend this dealership and Chad in particular if you're able to catch him. More

Very friendly employees and do a great job on the service. I would like the option of renting a free rental car while my car is being serviced and would like a better explanation of what is being do service. I would like the option of renting a free rental car while my car is being serviced and would like a better explanation of what is being done on my car. More

I was very impressed by the dealership and it's employees. Steve Wyatt was very professional and informative. He was able to answer all my questions and concerns. He followed up in a timely mann employees. Steve Wyatt was very professional and informative. He was able to answer all my questions and concerns. He followed up in a timely manner from our first initial meeting. He was very accommodating and available for additional test drives. At time of delivery, he made sure the car was ready for delivery as promised. He was very through with the instructions and orientation of the vehicle. I would definitely recommend Steve to all my friends and family to visit with Steve for their next vehicle purchase. Steve introduced Pete Hodges. Pete made it clear, that he was there to help Steve in making my experience a pleasant one, and to assist in making the deal. Pete exceeded my expectations as a Sales Mgr., in all my other vehicle purchases, not one of the Sales Managers ever went out of their way like Pete. This had to be one of the best experiences purchasing a new vehicle. I will be back to Park Cities VW, for my next VW. More

This is by far the easiest car purchasing experience I've ever had. I found the vehicle online, contacted Joe via IM and confirmed that the car was still on the lot. We discussed what information I wanted ab ever had. I found the vehicle online, contacted Joe via IM and confirmed that the car was still on the lot. We discussed what information I wanted about the deal including trade in, car specifications, and pricing. Joe said he would call me within the hour with more information. We spoke less than an hour later and worked out all the details - we negotiated the trade in value of my previous vehicle and price over the phone and came to an agreement that I was very happy with. We scheduled a time to come in and test drive the car for later that evening when both my husband and I could be there. When we arrived, the car was out front and ready to go. We test drove the vehicle, explored the features, and looked over the interior/exterior for any damage. The car was exactly what was represented online and through my conversations with Joe. We decided to purchase the car. This process was short and quick as we had ironed out all of the details prior to coming in. We left that evening very happy with our purchase and extremely satisfied with the level of customer service we were given. More

both steve and pete were great to work with. they were professional while maintaining a relaxed, non-pressured exchange. they were polite and respectful, and i always felt they were being forthcoming wit professional while maintaining a relaxed, non-pressured exchange. they were polite and respectful, and i always felt they were being forthcoming with me. i never felt that i was being manipulated, and i appreciated a car buying experience that wasn't rushed or tense. both of them really spent quite a bit of time with me individually, and listened to my needs and concerns... they did an excellent job of going with my flow, and viewing the transaction from my perspective. i picked up my tiguan today, and in the big scheme of things, this was hands-down the best car purchase experience i've ever had... which really is significant since i've purchased about 15 cars over the past 35 years! More