Clay Cooley Volkswagen of Park Cities

Mike went above and beyond as I forgot to bring in my coupon. He did an outstanding job calling customer service to get a copy sent so I could take part in the pricing. In addition, the price of the coupon. He did an outstanding job calling customer service to get a copy sent so I could take part in the pricing. In addition, the price of the coupon with included services was a great deal. More

Matt was awesome! The road to getting a new car for myself was looooong, but Matt stuck by me and ensured that I would get my car no matter what. He was very friendly, nerves gave up, and demonstrated myself was looooong, but Matt stuck by me and ensured that I would get my car no matter what. He was very friendly, nerves gave up, and demonstrated excellent customer service by always following up on possible solutions, as well as returning my phone calls ASAP (which is fairly important). The dealership itself was awesome. The staff was very friendly, never rude or uninterested. Matt deserves a raise! Thanks, guys! Y'all are the best! More

We just got two cars from Matt. He was extremely helpful, and got us a great deal! We would definitely recommend him to our friends! and got us a great deal! We would definitely recommend him to our friends! More

Matt contacted us when we showed interest and worked to make our preperation swift and easy. Once at the dealership Matt was not only friendly and professional, but knowledgable and extrememly helpful. T make our preperation swift and easy. Once at the dealership Matt was not only friendly and professional, but knowledgable and extrememly helpful. They knew where we wanted to be and worked to get us a deal that we could be comfortable with. There was never the stereotypical "pressure" of car buying, but instead a professional demeanor that gave us confidence Matt (as well as the other Matt & Justin) was there to help us do what was right for our growing family! More

Mr. Ryan was very helpful; he explained the different alternatives we can choose from, showed us different cars, and worked with the financial department to help us to find the car that meet our requirem alternatives we can choose from, showed us different cars, and worked with the financial department to help us to find the car that meet our requirements. He also managed our trade in process. He is very customer service oriented. More

Great service and super friendly staff! My 16 year old is thrilled with her new car and I was happy with the time and attention they gave teaching her all the amenities of her new car...Mr. Marcyniak real is thrilled with her new car and I was happy with the time and attention they gave teaching her all the amenities of her new car...Mr. Marcyniak really went beyond the call with her and was super patient and not rushed at all to make sure she knew how the extras worked!!! Would definitely buy another car here!!! More

After several car purchases from Park Cities VW, I keep returning. Customer Service is not just a term at Park Cities - Matt, Ovilier, & Pete practice quality service every time. They were all very patient returning. Customer Service is not just a term at Park Cities - Matt, Ovilier, & Pete practice quality service every time. They were all very patient and accomodating on my recent purchase of a new Beetle. Everyone is always so friendly and helpful - sales department & service department. I would highly recommend buying from Park Cities and Matt, Olivier, & Pete. More

My car would not start. We could not find the battery. When I called the dealership it took at least 15 minutes to get someone to take my call. Jeremy finally answered and helped. He is brand new and was When I called the dealership it took at least 15 minutes to get someone to take my call. Jeremy finally answered and helped. He is brand new and was very nice. Thanks to Jeremy we were able to start the car and drive it to the dealership. When we arrived we were helped by Ted. He was very nice. Our main complaint, a replacement battery should NOT be $400. I dont care where the battery is located or how long it should last, $400 is ridiculous! In addition, about 5 months ago, an air bag indicator light went off. When we took our car to this same dealer they informed us the sensor was bad and needed replacement. This would have cost us over $1,000. Turns out, the sensor was not out, the battery was going bad and needed to be replaced. The dealer continued to call my husband for months asking us to replace the sensor. With the new battery, the air bag indicator light is no longer on. Luckily we held off and we are not out an additional $1,000 for no reason. More

This is Tiari Byrd again,and two weeks ago we bought a VW CCSport 2013. I told ya I'd be back for my VW Jetta. I requested yet again, Matt Bond as my specialist of choice. Its actually a funny story, last fr CCSport 2013. I told ya I'd be back for my VW Jetta. I requested yet again, Matt Bond as my specialist of choice. Its actually a funny story, last friday I was up at my husbands work doing little stuff and father in law, Larry Byrd, dropped by to see us. He was headed to the dealership of of I20/Wheatland for a Sonata. I offered to go with him, I could tell if they were full of it and advise my opinion.The sales guy I wasn't impressed with, I told my father in Law I was making a phone call. I immediatley called Matt, gave him some numbers, summarized the situation to fit my in-laws needs. Before even talking to my Father in law, I told Matt lets get them into a Passat.(not knowing if that model was ok, but Sonata vs. Passat) I was getting him into that Passat! The sales people over at Hynduai were actually building him a invoice, I told him okay lets go and he and I walked out and went directly to Park Cities VW and got Matt in on it. Well in the end my father in law got a 2012 Passat and since my husband met me up there, Matt made my Jetta happen for me all in one day, when we were looking for my father in law and ended up landing a new jetta myself 2012 and was comfortable giving Matt two cars of busines plus the VW CC as well. It was a crazy day, but after following my husband in his CC, father in law in his Passat, all the way East Texas, I finally, at 10p at night on the way back to arlington go back by the dealership and get my brand new and amazing 2012 VW Jetta! One Heck of a day!! Thanks Matt! More

I bought my car from Olivier Zitoun, and he was wonderful to work with. It took me awhile to decide which car I wanted, but Olivier was very patient. Also, it was hard for the dealership to find the car I to work with. It took me awhile to decide which car I wanted, but Olivier was very patient. Also, it was hard for the dealership to find the car I eventually decided on, because I wanted a manual GTI, and they didn't have one on the lot at the time (they are sometimes hard to get). B.J. Knous and Olivier worked to find one, and Olivier stayed in touch with me all day to let me know how they were doing. When he did find the right car, he called and arranged for me to come get it at my convenience. He's efficient, totally professional, personable, and he has a great sense of humor. He had me laughing all day. Olivier and B.J. gave me a very fair price. And when I got to the dealership, the process was extremely fast, and Evan Doan explained all the paper work clearly. All in all, this was a great car-buying experience, and I'd recommend Park Cities VW and especially Olivier Zitoun to all my friends! More