Clay Cooley Volkswagen of Park Cities

Matt did a great job and was excellent to work with. He helped me understand my options and walked me through the benefits of each. helped me understand my options and walked me through the benefits of each. More

Last March I purchased a brand-new 2012 Passat from Park Cities Volkswagen, and the question became what to do with my 2003 Passat. My goddaughter was turning 15 years old in July, and I decided to give it Cities Volkswagen, and the question became what to do with my 2003 Passat. My goddaughter was turning 15 years old in July, and I decided to give it to her for her birthday. She would be getting a learner's permit and her mother planned to apply for a hardship license for her as soon as the law allowed; the father had recently passed away. My goddaughter is one in a million. She has never been in a day's worth of trouble, she is respectful, responsible, intelligent, hardworking, and makes top grades at Ursuline. In my opinion, she had earned that car. So, I took the car to my trusted service representative, Mike Hart. Together, we planned the necessary and optional repairs to make that gray Passat with the gray leather interior the most safe, dependable, and beautiful first car that a teenager could ever want. Mike was absolutely remarkable. He was patient and knowledgeable and answered all my questions. He helped me out where he could with the cost of the repairs, and made sure that all the work was done correctly. He was thorough, and in my opinion, extremely ethical. His recommendations were to the point on what the car needed. He kept me updated on the repairs, and let me know when the mechanics discovered some theretofore unknown issues. He explained each of these issues, gave me a price, and allowed me to decide whether to make each of the repairs. Of course I did! This car was for my Precious! Her life depends on this car! Mike made sure the Passat was waxed, polished, and detailed when I picked it up. It even smelled new. I surprised that teenager with that beautiful car; she screamed to wake the neighborhood, ran over to it, touched it, fell in love with it. Mike made that happen. He cared enough about a girl's first car to give it Park Cities' best. He even worked with me on timing the surprise. He even called several days later to see how she liked it and make sure everything was done to my satisfaction. I made sure my goddaughter and her mother knew how well Mike had taken care of the car, gave them Mike's direct line at Park Cities, and know that they will be Mike's newest customers. I would unhesitatingly recommend Mike to any and all of my friends. He is a credit to Park Cities Volkswagen. More

Myron Marcyniak earned my trust by being honest and forthright about my new Volkswagen Passat. I started working with Myron after he was enthusiastically recommended by a service department employee, forthright about my new Volkswagen Passat. I started working with Myron after he was enthusiastically recommended by a service department employee, who told me Myron would treat me right and that I would have fun working with him. How right that has been! Myron always is in a good mood, he sent regular emails updating me on the Passat I ordered, and he was glad to see me if I dropped in to get a personal update. I ordered my sky-blue Passat TDI SEL in October. I waited impatiently until it was delivered on March 1, 2012. It has been everything Myron said it would be and more. I love that car so much; I have done nothing but drive it since I picked it up, and, today being August 29, 2012, I have put over 13,000 miles on it. I get about 550 miles per tank, which is fantastic. I rave about it to everyone who will listen. I have taken a friend to Park Cities to look at new Volkswagens and have recommended that she work with Myron. The car, fully loaded, was only about $35,000.00. I wrote a check for it. I feel like I stole it. I have bragged on it and on Park Cities until I am sure my friends think I sound like some kind of fanatic, but I have been so pleased that I could not help myself. THANK YOU, MYRON! More

Having just moved to Dallas after living abroad for three years, my husband and I needed to purchase a car. We've owned VW cars in the past and have been happy with their performance. Our salesperson at Par years, my husband and I needed to purchase a car. We've owned VW cars in the past and have been happy with their performance. Our salesperson at Park Cities VW, Myron was knowledgeable and courteous, an most importantly not pushy. We weren't sure about which vehicle would best suit our needs/cost ratio and Myron was very patient as we took several different models for test drives. We returned to VW after visiting several different dealerships as we liked how the VWs handled overall and had found them reliable in the past. The sales negotiation was straightforward and seamless; and we drove away with our new Jetta TDI shortly thereafter! More

Olivier was outstanding! I walked in at 10:30 a.m. on 8/10/12 and walked out at 12:00 p.m. with the car I wanted. When I arrived and told him what I was looking for, he told me "my car" had been turned 8/10/12 and walked out at 12:00 p.m. with the car I wanted. When I arrived and told him what I was looking for, he told me "my car" had been turned in the night before and he was right.I couldn't be happier with the professionalism and quality of customer service I was shown by Olivier. He answered every question I had and made me feel comfortable with the whole buying experience! I will recommend Park Cities Volkswagon and Olivier to anyone I know that is interested in a new car. More

Went in to look at a car a few weeks back. Spent about 2 hours with Reid and his team, unfortunately didn't come with a deal I was comfortable with. Mainly because they wouldn't give me the trade in value I hours with Reid and his team, unfortunately didn't come with a deal I was comfortable with. Mainly because they wouldn't give me the trade in value I was expecting...but I sold my car in 5 days for $4k more than VW offered. Went back in to see Reid and told him "I was in a time crunch". I didn't have a car, and needed to pick up where we left off. I was there for less than a hour and drove away with a new Passat. Reid was awesome! Never tried to "up sell" or use sleazy tactics to get me to buy. Very honest, and genuinely wanted to help me find the right car. I would recommend him, and his team in the future. More

Yesterday I picked up my 4th VW and the 6th or 7th one my family has purchased from Park Cities VW. This was my second time to work with Myron, third with Matt, and the experience just keeps getting better. family has purchased from Park Cities VW. This was my second time to work with Myron, third with Matt, and the experience just keeps getting better. I love the way that Myron always brings it back to, "What does the buyer want?" - isn't that really why we're all there? I appreciate that Myron narrows down the many options because of his excellent knowledge of the product and inventory and presents selections that a buyer would think he's spent weeks preparing. I'm pretty sure Matt is now setting records for contract signing which I believe the majority of customers consider the worst part of buying a car - it was a very pleasant, easy and efficient experience. I have never felt pressure from Myron or anyone at PCVW and that is a major factor when I consider where I'm going to look. Trust is imperative when making a large purchase of any kind and Myron and PCVW have mine. I pass two other VW dealerships on my way to Park Cities but I would continue coming back even if I had to pass ten. More

I recently purchased a used vw jetta from park cities vw. The dealership was clean and friendly. I got a car that i was looking for at great price. My sales representative that i worked with joe luna was gre The dealership was clean and friendly. I got a car that i was looking for at great price. My sales representative that i worked with joe luna was great, friendly and very knowledgable. I will be doing business with this dealership and Mr. Luna again and would highly recomend to friends and family. More

Joe is an amazing assest to Park Cities VW. He was kind, courteous, and fair. The process was so painless. I have already recommended several people to go and see him. Couldn't have asked for a better ex courteous, and fair. The process was so painless. I have already recommended several people to go and see him. Couldn't have asked for a better experience!! More

My daughter and I purchased a 2012 Jetta working with Olivier Zitoun on August 13, 2012. This was a wonderful purchase experience working with Olivier. The service and sales completion activity was ver Olivier Zitoun on August 13, 2012. This was a wonderful purchase experience working with Olivier. The service and sales completion activity was very straighforward with no stress. My daughter is a student at SMU and I feel confident that she will receive great service going forward. I highly recommend this dealership and in particular Olivier. More