Clay Cooley Volkswagen of Park Cities

These guys are crooked! Dealership sold a car as new that had damage and chose to hide and not disclose the car was damaged. Check engine light came on as soon as I drove off Dealership sold a car as new that had damage and chose to hide and not disclose the car was damaged. Check engine light came on as soon as I drove off the lot, manager made an execuse that the light had water in the lights and can be fixed, very common…. He made every attempt to not mention the damage or let me reference it. Made attempts to fix as cheap as possible and damage still exists on the car. Stay away from these guys they are crooked! More

The Worst of the Worst! They told me ONE WEEK ago, I needed to pay them $3K for wheels and wheel spindles due to alignment issues I was having I’m sorry, I am not spending They told me ONE WEEK ago, I needed to pay them $3K for wheels and wheel spindles due to alignment issues I was having I’m sorry, I am not spending that when the car I BOUGHT FROM THEM is only worth $9K today. They told me it was serious... Then they offered to quote me a buyout price...Then, they spoke to me- the ‘gentleman’ swearing at me, saying “Look, you old man, I’m not gonna offer you anything til ya pay the 3 grand.” Thank God I called my grandson who found a good repair shop and drove it over after Clay Cooley’s ONE WEEK, THREE THOUSAND DOLLAR quote. After 1 hour, Alternative Automotive did an alignment and charged me $100. The car was perfect. These people are just sick! How they continue to screw people over is just disgusting to this old guy! More

Terrible service Despite being told my ongoing warranty work would be addressed even after my warranty expired just two days prior, this dealership has no authority to Despite being told my ongoing warranty work would be addressed even after my warranty expired just two days prior, this dealership has no authority to get anything done. They’re just an empty suit. If you need warranty repairs on your car, this dealership will pretend they can’t find the issue until your warranty expires and then never respond to you again. If you request to speak to a manager, they send out an unprofessional mechanic to intimidate you. They won’t return phone calls or emails but can reply to a negative review within the hour. You’ll regret doing business with unethical company. And despite what they say in their anonymous reply to your review, they’re not sorry. Actions speak louder than words. More

Ask for Billy Smith when you go to clay Cooley VW! Billy was so helpful with getting the best car and price for us. As you know, if you have ever purchased a car before, the process can be long and bor Billy was so helpful with getting the best car and price for us. As you know, if you have ever purchased a car before, the process can be long and boring, but Billy was efficient and kept us entertained with great conversation! Over all we had a great experience. Ask for Billy Smith when you go to Clay Cooley VW! More

Unreasonable sales staff - worst VW dealer in the Metroplex The lease payment that Shannon Wonzer (one of CC's salespeople) offered on a Tiguan ended up being over $200/month (not a typo) higher than three othe The lease payment that Shannon Wonzer (one of CC's salespeople) offered on a Tiguan ended up being over $200/month (not a typo) higher than three other DFW Volkswagen dealers offered less than 48 hours later for the exact same model. If that isn't a bright red flag, I'm not sure what is. If you know the leasing math, you're wasting your time even picking up the phone to call this dealership... and if you don't know the math, you'll end up getting completely exploited. Also, to preemptively reply to CC’s standard response to a growing number of negative reviews – no, you won’t see me again in the future. Your sales staff had the opportunity to be fair and transparent, and they were neither. To anyone reading this: Rusty Wallis VW in Garland, McKinney VW, and Metro VW in Irving all have similar vehicle selection and far more reasonable salespeople. More

car buying made easy Kathy Parks was exceptional. She went the extra mile to find the perfect car for me. She really worked tirelessly with finance Jason and between the 2 Kathy Parks was exceptional. She went the extra mile to find the perfect car for me. She really worked tirelessly with finance Jason and between the 2 they found the perfect solution and after having a horrible experience in Amarillo it was well worth the drive to Dallas to get the car i wanted at the price and terms that filled my needs. Kathy explained and demonstrated the many bells and wordless the tiguan has. she is extremely knowable if the car and it’s operations. Kathy went into great details on service and maintenance of the car. I would recommend anyone to go and have Kathy and Jason get you in a new car More