Clay Cooley Volkswagen of Park Cities

The absolute worse car buying experience I’ve ever encountered in the 30 years I’ve been purchasing cars. I don’t have the time or patience at this point to detail the numerous and consistent screw u encountered in the 30 years I’ve been purchasing cars. I don’t have the time or patience at this point to detail the numerous and consistent screw ups, neglect and unprofessional behavior I’ve dealt with. Suffice it to say, it’s been six weeks since i leased the car and I’m still dealing with the fallout from horrendous customer service today. I’m giving one star only because I really like the GTI I bought. If you’re looking for a new VW, I would strongly suggest shopping any other dealership in the DFW area. More

Servicio excelente y buen trato. Entré a verificar oferta y salí con un Jetta 2020 el mismo día. Aún recibo servicio por parte de la vendedora Jennifer Moreno la cual recomiendo. Contesta toda pregunta y acl y salí con un Jetta 2020 el mismo día. Aún recibo servicio por parte de la vendedora Jennifer Moreno la cual recomiendo. Contesta toda pregunta y aclara dudas. More

Let me tell you, these people are both disrespectful and racist. Paul Farris came out and completely changed what was advertised. We saw a car, came in to buy it ready to pay in cash. They told us to pay ca racist. Paul Farris came out and completely changed what was advertised. We saw a car, came in to buy it ready to pay in cash. They told us to pay cash we have to pay an additional $1000 because they don't get financing fees. Not only did they want us to finance, but they wanted us to finance the ENTIRE cost of the car. After some back and forth we were presented with a number and told to sign a sheet saying we would definitely buy if that was the offer (our sales rep got this price from Paul). Once we signed Paul recanted and said financing the whole thing or don't buy the car and then told our sales rep to go help other customers, effectively dismissing us. Never in my LIFE have I dealt with such terrible service and I would not advise ANYONE to take their business here. More

Do Not Go Here! I have been a VW customer for over 10 years. I am new to the area and do not recommend this place. I was over charged and one of the services provided I have been a VW customer for over 10 years. I am new to the area and do not recommend this place. I was over charged and one of the services provided at this location was not completed as stated. I went to another VW dealer closer to my work. They informed me that it does not look like the work was completed due to the condition of my vehicle. I did contact both VW Customer Care and Clay Cooley. Both were unable to help me. I spoke to Ket to address my concern. He did not call me back to follow up. He had another employee speak to me even after I requested a call from him to discuss the issue further. I did not enjoy my experience at the dealership as well. I highly recommend not visiting this location. They are not helpful and fall short from any other dealership service I have visited. They are very friendly, but do not let that fool you. They are not competent. More

worst experience ever i would avoid this dealer at all cost they are not knowledgeable about the servicing of a Volkswagen a brand they are selling or any brand of car. My i would avoid this dealer at all cost they are not knowledgeable about the servicing of a Volkswagen a brand they are selling or any brand of car. My vehicle was taken here for a simple oil service and the result of it was that i ended up spending more to fix whatever they screwed up and tried to deny doing after multiple times of them lying about why the issue was occuringi will never recommend or return to this dealer for anything again. More

I felt bait and switch on trade in value and financing on letter and leather feature on car when it was leatherette. Also said I couldn’t order car without sunroof letter and leather feature on car when it was leatherette. Also said I couldn’t order car without sunroof More