Clay Cooley Volkswagen of Park Cities

My wife and I had both been planning to upgrade our vehicles and she purchased a Tiguan earlier in the day at another dealership. They were helpful, but the process had taken a long time and the financ vehicles and she purchased a Tiguan earlier in the day at another dealership. They were helpful, but the process had taken a long time and the finance people were a bit pushy. I had been looking for a black VW GTI for awhile on the internet and had even stopped in at another dealership to look at one, but they did not seem very willing to work with me on things I was interested in. We pulled into Park Cities on a whim when I saw the car I wanted in the parking lot while we were driving by. Joe Luna came out to meet us and was very friendly. We drove the car and he was helpful, but not pushy. After driving, we discussed options on purchasing, costs, trade value, etc... He was very open and honest, there was no hassle, just straightforward conversation. RJ Kutz helped Joe and I work a deal out so that I could get what I needed for my trade and purchase the GTI with the amounts I wanted. There was never stress involved and we arrived at a compromise that worked for us all. Matt Hewison helped us in finance and explained the options we had on warranties, loans, etc... but also was not pushy like the other dealership we experienced. The whole process from showing up to the dealership to driving away was very positive and also much faster than our experience at another location earlier in the day. To top it off, on NYE night, Reid Ryan (another sales associate) helped me setup my blue tooth and figure out an issue with dash lights I was having before he left. Everyone at this dealership worked together to help the customer, leaving me very satisfied. More

Drove from small town Queen City, TX. I got five star service, from time i talk to Sayed on phone till i got my new truck delivered. This dealership has excellent professionals. Their managers did excell service, from time i talk to Sayed on phone till i got my new truck delivered. This dealership has excellent professionals. Their managers did excellent job also to earn my business and didn't waist my trip. Sayed is very professional knows the product and excellent customer service. I highly recommended this dealership. All the best Sayed and Happy New Year. More

I got a nail in my tire the day after Christmas and they were so helpful and friendly. They worked me in quickly as a walk-in and were very courteous! were so helpful and friendly. They worked me in quickly as a walk-in and were very courteous! More

This dealership was outstandingly friendly from the moment I drove onto the lot to the moment I drove off the lot in my new Tiquan. moment I drove onto the lot to the moment I drove off the lot in my new Tiquan. More

Matt was very helpful, demonstrated great follow through, tended to my 5-year-old son and gave him VW toy cars, found the car we wanted, and got it done quickly. There were no surprises, and we feel we got a tended to my 5-year-old son and gave him VW toy cars, found the car we wanted, and got it done quickly. There were no surprises, and we feel we got a great deal! Matt rocks, and the dealership was great. We will send our friends! More

In the past I've been unhappy with both attitude & service at Park Cities but the convenient location offen won out. This time I was forced to use them for service and was pleasantly surprised with th service at Park Cities but the convenient location offen won out. This time I was forced to use them for service and was pleasantly surprised with the personnel & atmosphere. Not only was I given a loaner but was kept informed on the repair progress and treated with respect. Matt Lewis was very professional and appeared concerned with my satisfaction. More

This is the second car I've leased from Steve. He thinks of everything and follows up to make sure I do not have any concerns. He is a nice person that I trust. of everything and follows up to make sure I do not have any concerns. He is a nice person that I trust. More

Tony Fruzia is by far the best service rep I've ever dealt with. He goes above and beyond to make sure the customer is happy. Case in point... he worked with the warrany department to get the faulty par dealt with. He goes above and beyond to make sure the customer is happy. Case in point... he worked with the warrany department to get the faulty part covered under warranty. It made my day! More

Steve was excellent and he found the exact car I wanted. He was knowledgeable on the VW product and was helpful throughout the entire process. He was knowledgeable on the VW product and was helpful throughout the entire process. More

always a pleasure to work with Park Cities. We have 2 volkswagons and never have any complaints---thanks to all they do! Every person there is a delight. volkswagons and never have any complaints---thanks to all they do! Every person there is a delight. More