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Clay Cooley Volkswagen of Park Cities
Dallas, TX
927 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 927 reviews
January 14, 2013
I have been to this dealership numerous times over the years to get work done on my 2005 Jetta and will never return again. The following is a brief summary of my experiences at Park Cities VW. - When years to get work done on my 2005 Jetta and will never return again. The following is a brief summary of my experiences at Park Cities VW. - When the car was purchased, the driver's side door had a small dent so they replaced the door (new car). Within two years, the door was beginning to drop over an inch and not match up with the latch anymore. Turns out they wrong size bolt had been used when putting the door on. This took 3 TRIPS to the dealership before it was fixed and my car was given back to me each time as if nothing was wrong. - I picked the car up once and when bringing it out, the service rep put a scratch down the entire length of the car. Dealer fixed the problem. - I had a bit of buff work done and the service department gashed the paint near my driver's side mirror. Again, the car was given back to me as if nothing was wrong and I had to point out the problem. - It took three trips to convince the service rep that my brakes were catching, as he didn't believe me the first two times and told me "That's just some rust wearing off - it happens." My breaks were ruined and had to be replaced. Two years later they told me that my brake shoes were destroyed and there was dust in the brake lines, which he had never seen before. Nobody but the dealership has touched my brakes. - Recently, I took the car in because the electronics in my driver's door no longer worked. They gave the car back to my with the interior door handle hanging out of the door. Again, I had to say something to bring the problem to anyone's attention. The service department actually drove the car to me and got out as if the door handle was completely normal. The lack of discussion between the service department and the customer service reps is disturbing. Everyone I've dealt with has been pleasant enough, but they never know about the problems until I point them out - as if nobody ever looks at the car before the customer picks it up. I don't trust this dealership, the service department is incompetent, and I will never set foot in this dealership again. For the record, my family bought three cars here and love Volkswagen, but Park Cities (and all Boardwalk dealerships) have lost our business forever. More
by bendhudson
Employees Worked With
Many over the years
January 12, 2013
Ivan was very polite and considerate. I didn't feel pressured to make a decision the first day I went and started looking at Volkswagens. He was very patient and answered all my questions (I asked a lo pressured to make a decision the first day I went and started looking at Volkswagens. He was very patient and answered all my questions (I asked a lot). He also asked me many questions to help me determine which model of Volkswagen would be a great fit for me. Even after I purchased my new car he called to make sure everything was going well, which I truly appreciated. I am happy to say it's been a great car thus far and my experience at Boardwalk was fantastic! I highly recommend Ivan and will return to him when I buy my next car. More
by Ckshirey78
Employees Worked With
Justin Villa
January 11, 2013
Excellent buying experience, Mr Sayed Azhar helps customer like me in a way that shows professionalism and co-operation, he sets up a friendly environment and make everybody happy. Volkswagen Park customer like me in a way that shows professionalism and co-operation, he sets up a friendly environment and make everybody happy. Volkswagen Park Cities will be my No.1 "Vehicle to go" place. Thank you From VW fans. More
by Zhiyong.li.90
Employees Worked With
Sayed Azhar, Justin Villa
January 09, 2013
Had a great experience and love my new GTI, they were very helpful on setup of equipment and was very nice to my grandson. I hope my future returns are just as pleasant. very helpful on setup of equipment and was very nice to my grandson. I hope my future returns are just as pleasant. More
by Tbanuelos
Employees Worked With
Robert Rippy, Sayed Azhar, Justin Villa
January 09, 2013
I initially went to Park Cities Volkswagen to lease a Jetta, but then I found a used Jetta that I fell in love with. Reid Ryan assisted me in the purchase of this vehicle. He was extremely knowledgable a Jetta, but then I found a used Jetta that I fell in love with. Reid Ryan assisted me in the purchase of this vehicle. He was extremely knowledgable and helpful. This was the first car I've bought and I couldn't have had a better experience. I highly recommend Park Cities Volkswagen and Reid Ryan. More
by sshayallen
Employees Worked With
Reid Ryan , Reid Ryan
January 08, 2013
Outstanding Service and Customer Service. Well beyond what I have experienced at my Jaguar dealership. I wish more dealerships would appreciate and recognize their clients. what I have experienced at my Jaguar dealership. I wish more dealerships would appreciate and recognize their clients. More
by jacassar
Employees Worked With
Mike Hart & Shop Foreman, Mike Hart
January 07, 2013
I took my Jetta for a 10K milles service and thanks to Sayed I was able to get out of the dealership with the car I always want it. Even though I told Sayed that I was happy with my Jetta and that I new Sayed I was able to get out of the dealership with the car I always want it. Even though I told Sayed that I was happy with my Jetta and that I new the CC was too much for me at this time, he took the time to explain to me all the options I had and how it could work for me. Sayed is an excellent salesman and I will recoment him to all of my friends. He was very professional and friendly and made me feel confident about getting the car. More
by cayalo79
Employees Worked With
Sayed Azhar, Sayed Azhar
January 07, 2013
I acquired a 2013 gti and Steve was my dealer. He offered me great service and I would happily recommend him to anyone looking for a new car. me great service and I would happily recommend him to anyone looking for a new car. More
by raister
Employees Worked With
Dinnah Escanilla, Steve Wyatt
January 05, 2013
Sayed and Justin worked with me for a great deal on a 2012 Jetta. They took great care of me from start to finish and I am thrilled with my new car! 2012 Jetta. They took great care of me from start to finish and I am thrilled with my new car! More
by GIRobert
Employees Worked With
Sayed Azhar, Justin Villa
January 02, 2013
Reid Ryan was great! I felt very comfortable and felt like I could trust him to find the right vehicle to fit my needs. I would highly recommend this dealership and especialy Reid Ryan. like I could trust him to find the right vehicle to fit my needs. I would highly recommend this dealership and especialy Reid Ryan. More
by kmckay1328
Employees Worked With
Reid Ryan
