Clay Cooley Volkswagen of Park Cities

Fast friendly same day last minute service! I will definitely be coming back to this location! I will definitely be coming back to this location! More

Service department is always very polite and helpful and stays on top of the details. stays on top of the details. More

Thanks for the car wash Good service thanks for completing the recall. Clean dealership good consumer service completing the recall. Clean dealership good consumer service More

very disappointed about how after a sale they don’t care about you anymore. Better to be honest than to promise! about you anymore. Better to be honest than to promise! More

I’m very pleased with the sales and finance departments. I was treated like family and with respect. I am very happy with my new Taos. I was treated like family and with respect. I am very happy with my new Taos. More

I did not give 5 stars because of online scheduling. If the service shop is behind, why list claimable drop off time that are not realistic. I picked a 7:30a time slot. When I arrived, I was asked if I If the service shop is behind, why list claimable drop off time that are not realistic. I picked a 7:30a time slot. When I arrived, I was asked if I could leave my car for several days, I said no as I needed to wait for it. As a result, I could not get all my service needs completed and will have to schedule another day. More

I never met Robbey Robertson. . I’ve been purchasing vehicles for more than 30 years and I’ve never experienced so many issues until now .. . I’ve been purchasing vehicles for more than 30 years and I’ve never experienced so many issues until now .. More

Great service, staff was friendly and helpful. Was able to comfortably wait for my vehicle. Was able to comfortably wait for my vehicle. More

Definitely appreciate the commitment to guest service. I always have seeing great effort in fixing car or providing loaner when necessary. I like that professionals are looking at my car vs taking it to y I always have seeing great effort in fixing car or providing loaner when necessary. I like that professionals are looking at my car vs taking it to your average mechanic. More

After 60 days I still do not have my new plates or registration. Was told by my Clay Cooley Park Cities VW dealership to go to the tax office and pay for new temporary plates. The tax office told me t registration. Was told by my Clay Cooley Park Cities VW dealership to go to the tax office and pay for new temporary plates. The tax office told me that the registration had yet to be filed and that Clay Cooley was in violation of state laws. Cooley has 30 days to file online and had not done so. She advised me to file a complaint with TDMV which I am doing today. She also said this wasn’t unusual for them. The GM Gary is awful! Doesn’t return calls and doesn’t understand good service or American culture (he’s from the Middle East). How this guy got the GM job I’ll never know. It’s been one problem after another and this was the straw that broke the camels back. When I told Gary the GM that I didn’t want to give him a one star review he said “One Star, 5 star who cares. It doesn’t make a difference.” Chase Cooley reportedly runs this place. He’s supposed to be an attorney and he should know the law. Evidently, he likes to break the law! TDMV will be visiting you soon Chase and Gary! More